10AM - 8PM
1551 S Nova Rd, Daytona Beach“Went in with a cell phone Sim card issue and the rep fixed it quickly at no cost. We considered a phone upgrade and he showed all the pros and cons of upgrading very professionally.”
“I upgraded my phone two weeks ago. Jason was great. He transferred all my information to the new phone. I went back today to turn in my old phone. It was an awesome experience for both visits. Jason was very knowlegeable about the features on the new phone. He was also patient with me and took the time to explain what I needed to do. Thank you and I will be back.”
“I had an absolutely incredible experience with Kaylee at T-Mobile when I faced a phone emergency. My old phone suddenly died, and I was left without any means of communication. I walked into the store feeling anxious and frustrated, but Kaylee's exceptional customer service turned my day around.From the moment I explained my situation, Kaylee was attentive and empathetic. She immediately assessed the issue and wasted no time in finding a solution. Her knowledge and expertise were evident as she guided me through the process of selecting a new phone that suited my needs perfectly.What truly stood out was how Kaylee went above and beyond to expedite the entire process. Despite the urgency of my situation, she remained calm and composed, ensuring that I didn't feel rushed or pressured. She swiftly handled all the paperwork and technicalities, making the transition to a new phone seamless.Kaylee's professionalism, patience, and commitment to excellent customer service were truly remarkable. I left the store with a brand new phone and a smile on my face, thanks to her exceptional assistance.I cannot thank Kaylee and T-Mobile enough for their outstanding support during my phone emergency. It's rare to encounter such dedicated and knowledgeable staff who genuinely care about their customers. Kaylee deserves all the recognition and praise for her stellar service. She turned a potentially stressful situation into a positive experience, and for that, I am truly grateful. T-Mobile is fortunate to have Kaylee as part of their team, and I will be a loyal customer for life because of her outstanding service.”
“Matthew and Melanie hooked me up! Menalie was super kind and informative! And Matthew helped me remain calm while I analyzed my options after getting my Google pixel 6a ran over by a car he had me setup with my new Google pixel 8 within the hour! I felt so much better after leaving and qualified for zero down on my phone! Thrilled! Thank you guys!”
“Installer came as scheduled. George was very professional and had the entire job completed in a timely manner. Explained how the equipment worked and answered my tech based questions very well. I also had the opportunity to use their support for setting up my personal equipment and Mateo was very patient and truly went the extra mile. They are actually installing fiber into your house instead of just the road at a price that can’t be beat. I was elated to call Spectrum and disconnect service.”
“We want to acknowledge Anthony at the Verizon International Speedway location. He was incredibly patient, helpful, concerned and professional when we needed customer assistance. Anthony went above and beyond to help us. We were there to cancel an account and return the phone of a deceased family friend. Unfortunately, the phone was locked which we found out would require going to an Apple store. Anthony took time to provide us with documents we'd need for that. He also gave helpful information on other important things we needed to do to deactivate the account. Thank you Anthony.”
“I would have given a one star review, but I decided to give a four star review. Only because I dropped equipment off and no one told me it's technically not a drop off location so I got an email shortly after I dropped it off saying I would be charged for the spectrum equipment, because they didn't receive it. I went back up there the next day and was helped by someone else. She gave me a receipt for my equipment to ensure I would not be charged!”
“The representatives were super informative and helpful. They were nice, friendly and understanding of my Special needs child dancing around the empty store. They made returning equipment easy and allowed me to keep the co-ax cable.”
“Trevor in the Port Orange store was a very professional and knowledgeable young man. He helped us while also assisting his fellow workers with their tasks. What a pleasure to see someone enjoy the work and make us feel at home! Thank you for your great attitude and keeping us in the T Mobile family. The world needs more people like you!”