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January 2024 by Wi Wa
I returned my rental car for one day from Alamo long before due time and was billed for another day. Apparently the return was never processed and the bill is still adding up day after day...
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January 2024 by Spencer Chipman
I returned my car on time with a full tank of gas and was hit with $100 of additional fees the following day. The invoice said I was charged $77 for refueling even though the car was completely full of gas. I’ve had to go through customer service twice since there’s no way to get ahold of the location directly. They said they submitted a request for refund both times to this location, nothing has been refunded and nobody has reached out to me about it. Extremely frustrating. Very dishonest to have charged for refueling when it’s not possible that any refueling took place. This issue needs to be made right.
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December 2023 by Anika Rutherford
The one on Mason Incredible service! I use them ALOT!! Great vehicles! Highly recommend them!!
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September 2023 by R designsinc
I love Enterprise and use them often for travel. However, your staff at the Daytona Beach airport, Kyla (not sure of spelling as she refused to give me her name). She was on her phone and didn’t see me walk up and I had to interrupt her. She was completely rude after that. Whispering all the paperwork so I couldn’t hear her and when I asked what she said, I got “just sign there”. You can do better Enterprise!!
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September 2023 by Joe Jones
It would be great if they disclosed to you that Florida residents and Florida residents only who rent from this location have to pay a $400 refundable deposit! What horrible customer service.
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July 2023 by kat L
We went to hurtz at the airport. They We fast and helpful
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July 2023 by C K
The lady who helped me with my reservation was patient andexplained everything. You must have a credit card. If not, they will place a $500.00 hold and complete a credit check.
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July 2023 by Rocky R.
I had booked a SUV a couple weeks in advance since I had a group of 8. They only had a small compact suv that sat 5 with barley any luggage space. On top of not having the vehicle I needed the workers had an attitude and were being rude over the phone and in person. They act like everything is an inconvenience to them even though that's literally their job. It's also extremely unprofessional when they complain and gossip about their coworkers in front of customers. Do not rent from this location you will have a better experience and most likely the car you actually need at the mason ave location.
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April 2023 by Dean Anderson
Good service but was overpriced for what we got. They were the only ones with a minivan, so I had no choice.
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April 2023 by Reuben L Correa
Little speedy for a week but the service was spectacular friendly professional and prompt
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February 2023 by MICHELLE ALLISON
They never told me you couldn't rent a pickup truck without a credit card. Poor communication skills. Had to have a local driver's license when I'm clearly going back to NY. I wanted to rent one way. Very disappointing had to refigure everything. I went somewhere else!
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January 2023 by Oscar E Garcia
Great place to do business with! Highly efficient process and staff, great selection of cars, and great prices!
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November 2022 by Its Me
Always inconsistencies with procedure at this place. No sense of professionalism at all.
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October 2022 by Leon Buck Jr
The man at the airport rent -car was very rude and rarest..I will never go there again.
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July 2022 by Stuart Ochs
Booked a car at the airport after the site said there was one available.There was no cars for the next two hours!!!. This company offered no assistance of any sort. No ride, no cab, no share ride, NOTHING!!! Worst customer service. Going to see if corporate can remove them from this airport. Avoid this company and its sister companies if you are in the Daytona Beach area. Would give it zero stars if that was an option.
