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August 2024 by Kelvinesha Blackshear
The franchise owner charged me $5.25 for a 110 yard clear tape and I only received a 22 yard tape. I questioned him about the pricing and how it didn’t reflect what was on the receipt. He simply stated all the tape prices are the same, no matter the size the roll of the tape. He charged me for the size tape roll that’s used by the company to tape packages brought in by customers. This was confirmed by another UPS location. Though it’s a franchise and prices can differ, the price doesn’t reflect what any location would charge for the size tape that I received. Lack of integrity.
In addition, the young lady that serviced me, that refused to provide her name, was upset because I requested my package not be folded in half and only taped across the top border and told me it doesn’t matter how it’s taped, when it does matter when I’m paying for the service.
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July 2024 by Laura Mohammed
I needed to notarize a document and send to government which was very confusing to where it needed to go. Drew was very knowledgeable and was able to educate us on all of our options. Her excellent customer service made a stressful event a pleasant one.
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July 2024 by Angela Pitti
Fernando was amazing, friendly and helpful. Thank you for the great service and this makes me keep coming back.
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July 2024 by B
Fernando was awesome. he had great customer service, was quick and efficient. Thank you!
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July 2024 by Connor Schemel
Was helped by Fernando, very helpful and attentive.
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July 2024 by Blas Prieto
Fernando was helpful and courteous
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July 2024 by Samantha Rebollal
Fernando was super helpful! Thanks guys!
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July 2024 by Benjamin Tohar
This place have people that are not very helpful, the owner is just
plain rude and of course the workers can not be any better.
Stay away.
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July 2024 by Jessica Garrido
Drew, Fernando, and Gabe are amazing! They are patient and helpful! Best UPS store!
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July 2024 by Juliana Scaduto
Fernando and Gabe were very friendly and helpful!
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July 2024 by Pammela Dominguez
Staff very nice specially Fernando he help me with my package.
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May 2024 by Lisa Jarecki
Claudio was so helpful and nice, thank you!
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May 2024 by Leo King
I have been coming to the Davie facility for a long time and today the black gentlemen with dreds on his hair was very rude and impolite. I kindly asked for his name and he refused to give it to me. He assumed that I did not have return labels and tape for my packages and the way he asked me was not professional, I told him that I did have them and he told me I don’t see them. He should have finished with the customer he had before engaging with a second customer.I’m in the people business and he needs to understand that customers come 1st and treating them right goes a long way.
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May 2024 by Roozbeh Ommanian
Zero customer service and very rude behavior ,,,,,.tried them once and never go back there again ….seems like I am not the only one experiencing this kind of customer service,, I have small chihuahua which he is following me always …… the guy with a optical glasses seems like not happy about what he is doing and angry about his life !!!was asking oh does this dog have a leash ?! ,,,The answer is NO ...No leash never needed either as he is a well trained friendly dog ,,,and during the past 8 years I have been to many stores and malls no one never asked this question ,,,he couldn't hold his anger for 10 sec ,,it was a amazon drop off package ...No one said hi ,,no one smiled at you when you walked in ,,,No justification for their response toward a small unleashed chihuahua ...
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May 2024 by Fam the man
Bryant was amazing
