-
February 2024 by Joseph Truscello
These guys always take good care of me. Mauricio Is a great tool rental employee and really provides great customer service. Thankful to have these guys in my neighborhood!
-
January 2024 by Tom Greydon
When they answer the phone they simply hang up. Just like that. And since they don't list availability for the rental equipment online your only other option is to drive to the store to see if what you need is available.
-
November 2023 by Michelle F.
This Home Depot is a little better than others. It is at least somewhat cool in there. HD is my least favorite retailer to go and I avoid it like the plague. But Lowes did not have doors I liked. I want to replace two bathroom doors and had a miscommunication with the guy remodeling my bathroom...so I ended up here. Ugh.Well. I actually got waited on fairly quick from the guy in the door department. Within like 5 minutes which is fast for this place. I thought maybe they could redeem themselves with me. Sadly, no. I was talking to the salesperson and he took a call. For 10 minutes. From a customer. I said to him about 5 minutes in that I am sitting here right in front of you. This is rude. Anyway, he apologized. (Funny enough whenever I have called a Department in HD no one picks up)OK so he was complaining about their computer system and how he had to keep restarting it. No sympathy from me. Finally, I found one door I liked. He told me it would be 6 to 8 weeks. No. We are out of the pandemic so no more supply chain shortage excuses. This is another location I will not go to again. Home Depot is at the bottom of my list of places to go. Only as a last resort and probably not even then. Rather go to Lowes where they have manners and a clean store.
-
October 2023 by Travis S.
I recently bought an 80in toolbox from this store, obviously from how big it was I had to get it shipped to my job so I could use it. When it arrived it was destroyed, it had scratches everywhere, the back was caved in, and the top was pushed in so bad the top drawer wouldn't open, which is where they put the keys. Not to mention it was delivered upside down. When I called I was hung up on 5 times so I had to leave work to go in person, when I got there I was given the run around, I was told to go to another store bc they didn't fulfill the order even though I paid there, so I drive 20 minutes to the other store and I was told to go back to the 1st store. At this point I was furious, I get back to the 1st store and was to go back to the other store again. I gave up, so I went home and got the number for the GM. When I talked to the GM I was told I should expect a call the very next day to schedule a pick up for them to pick the box back up and refund me, it has not been 4 days and I still have yet to receive a phone call. This franchise has no respect for their customers and I am fed up. I will NEVER be shopping at Home Depot again.
-
August 2023 by Lucas L.
This place is such a SCAM!! They charge me $1.18 for 1 foot of wood (2in by 3/8 in). Terrible price!!
-
June 2023 by James A.
I wish there were negative stars I could give. Needed to rent a mower. After 35 minutes, I walked out without one. Literally nobody ever showed up to the rental counter. A couple of associates popped their head in and asked if we had seen the guy that was supposed to be there but otherwise nobody came to help. After the line grew to about 10 people, I said screw it and left. I could've cut my yard with a pair of scissors In the time it took me to drive here, wait for somebody, and drive home. I will absolutely never return to this Home Depot again. I would rather buy my tools brand new from Lowe's and throw them away when I'm done then come back here. sub quality service and completely lacking in any attentiveness from the associate is the best way I can describe my experience today.
-
May 2023 by Anton Greydon
No one ever answers the phone. And I mean ever.
-
May 2023 by Juan Manuel C.
Worse customer service ask 5 people to help me to cut a Blind no one could they all say it was someone else job so they guy (Thomas) was no where, they say he might be at break that he has supposed to be 6 to 7 on it (it was already 7:45 when I left) 45 min after his break with nobody to cover, I'm not coming back.
-
May 2023 by Ilene F.
We went to go purchase a new facet. The stock was very minimal and finding help anywhere in the store is a joke. When we went to go ring it up, we are only given the option of self check out - although there are a few cashiers standing by. The line is non-existent and unorganized. Multiple stations were not working. If you expect me to work there, you could provide me with the tools to do the job I don't get paid for. Bring back the cashiers or at least put up some roping so the line is more organized.
-
March 2023 by Eli G.
Best Home Depot I've ever been to! The store is clean and organized and the staff is friendly and helpful.
-
January 2023 by Armando J.
If I could give negative stars I would.Josh was the most unhelpful Home Depot associate I've ever come across.I shop at various Home Depot's for all my projects.I came in tonight for a three pack of air filters.There must've been 10,000 cases of air filters of extra product above the sales floor. Josh had no intention nor desire to check for me. What business can stay in business if you have nothing but empty shelves, management needs to walk their store they can't be blind to all these opportunities everywhere. Manager did give me a $23 air filter for eight dollars so that's a win.
-
January 2023 by Maria Khaleel
Home Depot refuses to take responsibility for property damage. The beginning of November we were notified by our lawn service that Home Depot had tree removal done along the fence line of their green drainage property that borders our church property (New Life Assembly) and they damaged the fence. I contact the store, and was referred to corporate customer care, they opened a complaint, referred me back to the store manager, who then told me I would be contacted by Sedgwick Claim Management. I spoke with a representative and a supervisor at Sedwick, and was told that it was not Home Depot’s responsibility it was the company they hired to do the tree removal. Twice they gave me the wrong info for the tree removal company, the 3rd time they gave me the correct contact info for Grounds Group. I spoke with Joe and Grounds Group and he said they didn’t damage the fence it must have been the homeless encampment that was on the Home Depot green drainage property prior to tree removal. But if you see entire 30 or 40 foot sections of fence leveled to the ground, that was not done by a homeless person. I called Sedgwick back to be notified Home Depot would not be paying and they were denying the claim. The beginning of December I emailed a detailed summary of events to the Sr. Direct of Customer Care at Home Depot, Michale A Jones, and CEO, Edward Decker. That day I recevied a call from a “Exectuive Escalations” and a very nice representative said she would work hard to resolve our complaint. After several calls and emails, the end of December, she called to ask if I had not received a call or email from Sedgwick notifying me of their decisions. She was referring to their original denial in November, and informed me that she would be closing our complaint and she referred me back to Sedgwick. So we spent a month going in circles and still Home Depot refuses to take responsibility for the property damage caused to our fence. We got an estimate to repair the fence in the amount of $11860. Our church property is a completely fenced parking lot because we have not been able to afford to build, so there is not activity on our property except to have the lawn mowed, so we certainly did not damage the fence. The cost of replacing the fence is an undue financial burden and Home Depot, a multi-billion corporation refuses to take responsibility. I am extremely frustrated and disappointed with Home Depot. ?
-
December 2022 by Lauren S.
We were moving and wanted to view products in person prior to purchase. They have a variety of products and services, which peeked our interest. We were only approached once to offer help. We didn't need it because we were just browsing but still. It seemed like many employees looked miserable working there. We did the self check out, which was fast. There were way more employees than customers for sure.We browsed mostly the appliances, since we were basically starting from scratch. This location is the first Home Depot location I visited when I relocated to Florida over a decade ago. There is nothing specifically special or unique about this location. I will say the parking lot is probably the smallest lot I've seen for a Home Depot. This sucks because they rent out a good amount of vehicles and heavy machinery that is also parked in the general parking lot. When we were moving, we decided on renting their moving trucks a couple of times. We were trying to save as much money as possible since we were moving hours away. We didn't think we needed to rent the truck so many times but we did. We reserved it online each time and there was a major issue once. Tell how it makes sense that after you reserve, with a credit card, someone else can take that truck! If we were moving a a town or two over, I would still be pissed but not as much. I was livid. I called and freaked out Becky husband and I both work so it leaves a limited amount of time we can take off work to move. We lost an entire day because of their Freddy ways.There was also an issue with them charging my card several times. It was a pain in the ass because I had to report it to my credit card company and then wait for a new card to come in the mail. Very inconvenient. So moral of the story, do not depend on them for rentals. Goods-are fairly priced and work well.
-
September 2022 by Rebel R.
Curbside pickup here is nonexistent. Why even offer it? 45 minutes I've been waiting, transferred several times on the phone and now on hold (and I wasn't even informed before I was out on hold). Spent 20 minutes waiting to talk to an associate on the phone too! B********
-
April 2022 by Marie L.
There are so many brands to choose from. I recently went shopping to begin a garden and was able to successfully get most of what I needed. I like how the signs have simple explanations for things.
