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August 2024 by arimel rivera
It can’t say enough of the knowledge and excellent service we got. It was a really pleasure working with him
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August 2024 by nicola blasi
Bad service, bad attention, they don't even know how to ask for a spare part and they waste time
Don't even think about having a service performed with them, they are the worst and have bad treatment.
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July 2024 by luigi seno
I went twice for a recall for my 500. Fiat the first time they keep the car for 20 day and I call and the say the don’t know when the part arrive the second time I call for the recall again and the say it the part arrive oct 1 today it’s June 4 if they can’t provide parts they shouldn’t sell the car now I got wait 4 months without a car because I can’t drive the car What you think
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May 2024 by janet vargas
Prompt easy access to information. Jorge was informative and helpful.
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March 2024 by AndrewAnnie King
They went above and beyond. Jorge is a great communicator during the process of all tasks. The lounge is comfortable.
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March 2024 by Eduardo Caroca
Always a good service, the professionalism in the attention and details is appreciated.
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March 2024 by Deborah Wiley
Very professional welcoming organization. My service tech Omar, kept me apprised throughout total process, there were no surprises when the work was completed. Will certainly recommend rick case
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February 2024 by scott Brown
Had vehicle for a month to do 2 recalls. They Gave a quote to fix my seatbelts and then doubled the quote the next day. I couldn't wait to pull my car out of that dealership. I will never go back their
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January 2024 by Jeffrey Cito
My experience here is minimal. Met the parts manager about parts for my Fiat 500. Super professional and respectful. Good experience will keep this place in my memory bank.
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December 2023 by yanelys gracia
The very best great service OMG..
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November 2023 by Oscar balax
Very bad experience
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October 2023 by Benito V Ledesma
Get a 2nd opinion, when you take it in for service. ALWAYS!! We saved 8k by doing so.. We won’t be taking our vehicle to Rick Case FIAT ever again.
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October 2023 by Vincent Thomas
I’d like to start off by saying they were kind enough to take my car in at a moments notice. Once they performed a diagnostic test, they informed me it would be $2600 to replace just the starter. That was just to get the car possibly running and then there were other issues they said needed to be addressed. I couldn’t afford that so I had the vehicle towed home. I then did some research and I found a starter, rebuilt for $125. It took an hour and a half to install it. I know dealerships have overhead, and it should cost considerably more than what it would cost me if I did it myself but that’s a huge amount for a small repair. Lastly, the serviceman was rude to my wife when she inquired about the repair which in my opinion is unacceptable customer service. She just wanted to know why the repair was so much. We’re blue-collar people and we don’t make a ton of money, we just want to be treated fairly.
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October 2023 by Anthony C House
Worst experience ever, took day off work specifically for this, I have a 2013 Fiat came in bc I have an oil leak, park car in service line get to counter guy is just rather mediocre takes info go outside to get car info comes back inside I tell him what’s wrong, he prints out paper for me to sign I happen to glance at numbers and ask him what is $583 for and nothing has happened to car at all and tells me that’s just to look at the car, this is something you tell someone who has never been there upfront. I asked for my keys n left. I went next door to Rick Case Hyundai n asked them n they were over amazed and thought it was obsurd. Which brings my business to Firestone $41 to check it out and a Master tech to fix it! . Never again will I come out there. Money pit. Then Fiat parts guy tells me they can’t even get parts bc the people are on strike so they could fix anyway probably and would have gave me some sad song about that n took my $583. Worst experience in my 45 years I’m Retired ARMY and never seen this in all my years anywhere. I’m way beyond disgusted !
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September 2023 by T. Reyes
Set up an appointment and showed up in time. The advisor then told me they don't service Fiat 500 EVs. Someone could have let me know before wasting my time going there. Then the next day I got an email that I missed my appointment.
