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August 2024 by phookim
Thanks to Jorge Rivera in the Service Department who always gives the best and caring customer service. Who treats you like family with care and class. Much appreciated Jorge‼️
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August 2024 by Randi Mastrocola
BEWARE OF THIS DEALERSHIP!!! BEWARE OF THIS DEALERSHIP!! I leased a car from Alfa Romeo. When the Lease was up I went to return the car The car to the Alfa Romeo Davie dealership. Jorge was the person that gave me the paperwork to fill out. The lease company sent me a letter saying that they never received any paperwork. I was away on vacation and asked Jorge to send them the paperwork. He told me he would take care of it but he never sent the paperwork to the lease company. So I called Connor, the manager. I pleaded with him to send the paperwork to the lease company. I'm only asking him to fax a letter, that's all. Connor the manager, promised me for days he would look into this and take care of it. Days went by. I called Connor back. He told me that he's been very busy and that the letter does not need to be faxed over to the lease company. These were papers that only Rick Case Alfa Romeo was able to send to the lease company and they didn't do their job to start with because the lease company never got the paperwork. All I got were excuses and all I was asking them is to give the paperwork to the lease company which they were supposed to do in the beginning. Also, I've heard their service to fix cars is extremely bad. If you look up the reviews you will be very disappointed if you buy a car from them. The manager Connor and the salesman Jorge were the absolute reason I did not purchase another Alfa Romeo after my lease was up. And they knew I was going to purchase another car and wouldn't help me out anyway. Please. Beware of this dealership! It is not worth the aggravation!
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August 2024 by Simon Miranda
The service was good but upon delivery of the vehicle rainy weather, but only drizzling, had to walk to my car under the light rain, I was under the service area roof?
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August 2024 by Osvaldo Contarini
Nice people; good work
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August 2024 by Magaly Alvarado
Thank you Juan! You and everyone at Alfa Romeo makes me feel welcome. Gabo loves to visit you! See you all next time.
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August 2024 by Pines J
Fantastic service department! They always go the extra mile
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August 2024 by Thalia Recio
We are super happy with the experience we had in this place, Miguel was super friendly and guided us step by step. We were in love with the service and the help he offered us. ?
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August 2024 by Semen Baskin
Highly recommend Rick Case Alpha Romeo
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August 2024 by Teresa Blamires
Service was great
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August 2024 by Shiquana Davis
It was an inconvenience I was late to work to drop off my car they asked me to drop it off and then told me there is. I loaner car for me they can send me a Uber.
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August 2024 by Luis HERRERA
Adam Littman was professional, helpful and knowledgeable. The service I received far surpassed my expectations. I’m very happy with the repair of my car at Rick Case Alfa Romeo.
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August 2024 by mario osorno
great customer service from adam littman
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August 2024 by Diego Fagre (Diego)
Very good service, cordial and professional. I suggest lowering the music volume, as it prevents you from speaking with the advisor.
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August 2024 by Enrique Ricabal
BEWARE!!!!!!!
On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day as it needed to be taken to maintenance to wish we thought the battery would be replaced. We receive the car the next day July 25th and only drove the car for 5 days before it already had broken down on August 1st. Imagine getting to your car after a 12-hour shift and your new car gives you around 13 different warning messages and doesn’t even turn on. Contacted the dealership and since it wasn’t an emergency for them, and they are probably used to these types of practices they made me wait until the next day to take the car. The dealer also has zero loaners for customers. Seven days went by with no updates, no one had any ideas of what was wrong with the car. Was it just the battery??? I stared understanding then they had sold us a car with issues, lots of issues and they knew about It, Still Rick Case Alfa Romeo decided to sell us a defective car just like that and hope we would just take it. After 7 days on August 7, we showed up at the dealership, and we were advised 4 different things in a matter of 5 minutes:
• Your service advisor is off today
• We haven’t been able to figure out what is wrong with the car
• We just got the battery 4 days ago, but we have been testing the car (for 3 more days)
• Oh wait, your car is ready!! They will bring it up in a second. (40 minutes later)
We did speak to one of the managers Rino Fabrizio and we explained we were very worried we were being scammed. That they sold us a defective car that they knew had a million issues and no one seemed to care. We stated that no individual I ever met bought a new car and only drove it 4 days before it was already back in service for 7 days. We asked for them to change it and he stated there as nothing he could do and they wouldn’t take the car back. I said no, this is wrong and there is no way you can do this to people. He said we replaced the battery, and you are not going to have more issues, I said, no, this car has a million issues, and we will be back.
We drove of the lot and already receive a warning message regarding the bakes and only 2 days after the car stopped working again. This was yesterday August 10th.
We obviously rushed to Rick Case Alfa Romeo and demanded that they take their car back to which the dealer only reply was WE WILL DAMAGE YOUR CREDIT if you give us this car. Zero responsibility, zero respect for consumers, zero empathy, zero owing you to what the way they are practicing sales by selling defective cars to people and they threatening to make them keep it. I had never heard of a dealer that would do this. Never heard of a Dealer that must actually threaten customers with lawyer and ruining their credit in order to sale a car. Forget Customer Service, this is not something they practice. We only wanted them to take responsibility for what they did to us, give us our money back and show some respect. However, for them this is too much to ask. They only threaten us with ruining our credit.
When a company like this treats you like GARBAGE, show the what you are truly WORTH< ER
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August 2024 by dario sangermano
We did buy an Alfa here because we found HERE very good people that listen the clients and what they need!
Thanks
