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July 2023 by Angie T
The worse customer service ever every time we come in!
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April 2023 by Angie Rojas
Went to open an account for my 18 year old son- we had an appt for 3 pm. Walked in. No one was there expect a person at the counter with a teller but the women at the front desk said she was too busy to open an account and to come back and said they don’t go by appointments but I have a confirmation. Walked out and will take our business else where. Especially after reading the reviews.
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March 2023 by Laura Sofia
Georgette was extremely nice. She helped me call corporate to deal with some issues I was having. Truist app sucks but this branch has kind bankers
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February 2023 by Jorge Jhones
Been coming to this bank for years. I don't know what has happened ever since it changed over to TRUIST their CUSTOMER SERVICE IS IN THE DUMPS!!! I come to cash the same 2 checks every quarter for years at this same location. I have a savings account and also a lock box with them. It seems that when I go to cash my checks I'm always given some sort of excuse why the checks have to be deposited first before they can be cashed. This is the only location that ever says that to me. When I go to the weston branch or other locations I never have a problem. As a customer I want to go in and out without any DRAMA!! I do not recommend this location for your bank needs.
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January 2023 by Gidget Saballos
Georgette is great but only one person attending customers. Waiting a long time while Branch Leader and “his manager” spoke in an office and did not come out to apologize or ask to help. I hated to write this!!!! Dee at the teller is an asset as she was able to assist me!!
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September 2022 by haresh jariwala
Only 2 teller working and 8 people in line waiting for cashier. Manager and other on cellphone and talking home issue and do not want to take care of customers
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May 2022 by Kamara Brown
Website Stated drive-through open at eight I got here at 8:30 drive thur close
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April 2022 by Tp Tp
Well I have been looking for a new bank and went to this location and due to the teller that was rude I will be taking my money elsewhere. I feel like I was treated wrongly and I will never go to Trust again...
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March 2022 by Lexi Diaz
I was left on hold for over an hour for a simple question. After over an hour of being on hold someone answered and sounded like they wanted to help. They hung up on me immediately. Terrible customer service in my opinion.
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February 2022 by Judy S.
It has been a few years since I last came to a game. There have been some new changes. One new rule that took me by surprise was the no purses or bags bigger than 4" × 6" . The arena has lockers just in case you have a larger purse. The parking has gone up in price. I paid$35. They take cash or credit cards. It is an organized chaos, lol. I suggest getting early. They had employees guiding the different entrances with glow sticks. This was a little confusing at times because they wave the sticks up in a happy, greeting manner, not a point, so it's confusing. Do you want me to come this way? Or warning me not to go that way? A wave is confusing people. I wish they pointed. The arena was just as nice as I remembered. I came for a Panther's game. I enjoyed myself very much. We lost, but I still was happy to see them play. The energy of the game was awesome. Hockey is a great game to watch. The arena has plenty of parking. I would recommend getting here 20 minutes before the event. It is a big place, and paying for parking, finding parking, and getting checked inside takes time. This is a big place, and it gets crowded.
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January 2021 by Casey J
No idea if it was this branch or not, but want to give a shout out to BB&T for helping me win a small fraud case against Pay-pal and a Chinese vendor who defrauded me. I won my fraud case thanks to the help of BB&T and want to say if you lose with Pay-pal your bank might be able to help out and amaze you. It worked in my case and brought a nice glimmer of hope for customer support and service.
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October 2020 by Fernando Pleitez
The customer service is great at this branch. Staff always greet me with a smile and even though I have other BB&T branches on my commute to work, I purposely detour to come to this location because of its great staff.
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August 2019 by Kevin Maragh
The customer service at this Branch is excellent!! Everyone is helpful and friendly. That's the reason I stay with BB&T.
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June 2019 by Michael Ezio
Use to be “MY BANK” with capital letters !
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April 2019 by Edward Camejo
WORST SERVICE EVER LADY DID EVERYTHING IN HER POWER NOT TO HELP.
