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September 2024 by Etevaldo Dorea
I would like to thank the attendant Elsa for her kindness and for clarifying the details of the service provided to me.
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August 2024 by Henry
UPS is becoming super greedy, How are you charging almost 5.00 to print 1 page?
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August 2024 by Delaney Starr
This used to be my go to location, the employees were always helpful. But I’m not sure if they just moved people around or what but the employees I encountered in August 2024 were the most unhelpful, dismissive people. I walked in carrying three boxes, one which was a bigger Amazon return, one that was a small box that I already had a label for, and one that I needed to pay for. The store was empty of any other customers (for the moment, which is a rarity in this location) and I was directed to the self service stands to do my return first. Ideally I would’ve offloaded the 2 other boxes first to make it easier on myself, but no big deal, I went there first. When I went to the regular counter to deal with my other packages, the worker complained that I didn’t also scan my other package that already had a label over there. Then I was told it would cost $89 to send my last package because it was irregular (18in long tube, 2 inches wide, less than 1 pound) yet I could buy a UPS label via online methods for $10. So I left, and I won’t return to this location after using it for more than 10 years. Even if they were correct in saying shipping would be $89 and that’s all they could do, they could not have been more dismissive and rude about it. Honestly I don’t think they knew what they were doing, but I digress.
Employees are clearly annoyed by any customers who come in and don’t immediately go to the self service, as is evident by my experience as well as observing customers who walked in as I was finishing up. Everyone was IMMEDIATELY told “GO TO SELF SERVICE!” When they walked in, not even a “hello”
While the self service can be helpful to all in the store, workers and customers, when customers are blatantly disregarded it really results in a poor experience.
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August 2024 by Genaro Gutierrez Jimenez
Excellent treatment!!!
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August 2024 by Erika Cornielle
Elsa was very nice when i went for a notary.
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August 2024 by Jose Delacruz
Elsa the manager is very respectful and kind. Fast service! My wife and I loved your services!
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August 2024 by Derrick Crockett
I have been a customer at this location for the past 2 years. Travis and his staff are always helpful and attentive to customers even when the customer volume is high. Great location
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August 2024 by Hillary Bejarano
Excellent
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August 2024 by Gabriel Espinel
Excellent customer service and great communication. Elsa has the greatest of the patience and helped me a lot even with a USPS package. I love the energy here. Thanks a lot and God bless you
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August 2024 by Vinette Goodman
Very pleasant and helpful staff! Neat and orderly store.
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July 2024 by Camille Gentry
Today this was so much more convenient than going to my local post office due to it's location in this particular shopping area. Associates were very nice and welcoming. Definitely worth my time to come here today.
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June 2024 by La Cocina de Annett
Very friendly
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June 2024 by todd graven
Instead of telling me your policies about taping the box up myself right when I walk in the door with an Amazon return why don't y'all do the right thing and put the ONE piece of tape on my box? Then you try to sell me a whole roll of tape for $5.... no thx, I'll drive $5 worth of gas away from you and go to the next store after stopping home and taping up the box.
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June 2024 by Daniel Hung
Zero customer service. They make you scan Amazon returns, but still have to teach the people in how to do it. Doing double the work for nothing. Also, don't expect them to provide you a bit of tape to close a box as courtesy... Won't be returning to this location.
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June 2024 by Joshua DeBoer (Artemis)
I wanted to return something I purchased from Amazon. Amazon did not give the option for the UPS store to print the label, so I went in (with the packaging) to print the label/tape the box and return it.
$5 to print a single sheet of paper, and $5 for a single strip of packing tape, for an item that I purchased for $30 on Amazon.
Absolutely ridiculous
