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August 2024 by Jimmy Ortiz
I have a similar experience to Alexis’ comments. The staff is friendly and efficient when providing quotes but if you try to service or cancel your policy and they make you jump through hoops.
Staff told me that it is an underwriters policy that we provide our declarations page of my new insurance in order to cancel my current policy. This is completely made up and I believe this is requested in order to make it more difficult to cancel or give the staff an opportunity to bad mouth my new insurance company.
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August 2024 by Alexis Coluccio
Absolutely horrible agent at the worst insurance company. Where do I begin, trying to get information or cancel policies is an absolute nightmare.
Not only does State Farm require that I send them my declarations page in order to cancel a current policy (ID card is not sufficient) any refunds are processed in 3-5 weeks and are sent via mail. Instead of making their clients lives easier and just refunding the card that was originally charged, State Farm delays, delays delays.
No one can give a proper explanation why the declarations page is require or why physical refunds checks are emailed. The entire company just passes the blame to other departments. It is a complete joke!!!
Please take this as a warning!! Do not do business with this company. Purchasing the policy will be easy enough but trying to get a straight answer or cancelling your policy is a nightmare.
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August 2024 by Patrick Greer
Elizabeth and Stacy are always a joy to work with! Their genuine care to always answer my questions about coverage and willingness to assist is refreshing. I can’t recommend State Farm Bill Costello enough!
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August 2024 by Susie L.
I've been a client at this office for many years. Bill is so personable and professional as are all the representatives. I originally worked with Sarah when I first got my auto policy but I've since spoken with several people in the office and everyone is always helpful. It's so nice to talk to people in an office instead of dealing with a call center!
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August 2024 by D Fuentes
The service that I have received from Bill Costello’s StateFarm has been excellent. Amanda is our agent and is so patient with all of our questions. She has always offered fantastic service to us and is very professional and friendly.
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August 2024 by Noshka Garcia
I recently switched to State Farm for my car insurance, and I am extremely pleased with their service. Amanda made the process of getting my insurance easy and straightforward, and their rates were very competitive. The customer service team was friendly and knowledgeable, helping me understand all the coverage options available.
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August 2024 by Rebecca Mortise
Amanda was kind and friendly made sure to find the great fit for car insurance for me I was paying high now before. I been w the company for years now and have sent over friends and family to her and will continue to stay with them!!
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August 2024 by William Walsh
We are so very glad to have been referred to Bill Costello by other satisfied customers. Stacy Cross who works for Bill was able to save us 30% annually on our insurance costs! If you are debating switching insurance companies because of rising rates, do not delay and get a quote from Bill Costello!
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August 2024 by caroline alves
Had a great experience with Amanda Soto. Highly recommend!
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August 2024 by Tatiana Dossantos
We’ve been working with Amanda for a few years now & she’s been excellent! We originally had Geico & were paying an excessive amount for two vehicles. She was able to provide us with a reduced rate for our car insurance & we were also able to inquire a great deal for renters insurance & life insurance. We highly recommend Amanda!
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August 2024 by Lilly Stern
Elizabeth was amazing! She helped me understand exactly what I was getting and made it an easy transition. Great customer service and helpful staff
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July 2024 by Charles Wheeler
Customer support from Jessika was amazing.
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July 2024 by H. Jason Williams
Jessika was again prompt and helpful. Thank you again!
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July 2024 by David Mueller
Jessica has been wonderful to deal with. Always going above and beyond to help with anything that comes up.
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July 2024 by MIGUEL MENDEZ
Jessika Lopez from state farm is very professional, always resolves questions, her customer service is exceptional. thanks to you and the entire state farm team
