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July 2024 by Herb Silverman
If I could give this branch zero stars I would. It used to be fully staffed before the pandemic. Now it is a ghost town. Last time I was in, there was one teller behind the glass and ZERO staff in the branch. I don't know what is happening to Citi service, but it is abominable at best.
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June 2024 by Pamm D
Citibank Dania Beach has great customer service lost my card the tellers Marayel and Michelle and the personal banker Santiago made sure noone got into my account got me a temporary card. The tellers are always pleasant efficient answer all your quedtions
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May 2024 by Shlomi Assouline
Best service
Best employee Michelle Martinez
And Marayel Davis
Always helping
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March 2024 by Andres Castellanos
They never open on time. Wish management would read this and brought it to local manager’s attention
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March 2024 by Noorah Khan
I wanted to recognize Santiago Perdomo for his efficiency and professionalism in resolving a rather frustrating issue with Citibank. He is absolutely amazing!!
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February 2024 by MIke Spb
Highly negative experience with this branch teller concierge Michelle Martinez.I’m Citi Preferred Customer for 25 years with six digits deposits in this bank. I came to this branch to take some cash from my personal account where I keep my funds. I requested less than 10k. Bank card, pin and my ID is a standard procedure. But Michelle was not in the mood, was rude, then called for verification (which is standard procedure) and couldn’t read her ID, my ID and my account number to the operator without multiple mistakes. Then after 10 rude minutes she trow me my ID back saying “your account will be closed for fraud and Citibank will send you check for all your funds”. I was shocked. I called to Citi fraud department immediately and they said it is a nonsense, but they did open review on the account (which is ok). An hour later Citi fraud department called me to verify a few things and release account back to normal. The reason for review was Citibank teller Martinez who act strangely on the phone with Citi rep and couldn’t read numbers right. I must say within this waiting hour I though to move all my personal and business account away from Citi, where such unprofessional people employed.I hope she will be sanctioned or fired.
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February 2024 by Rudi Merom
Today I have encounter the most disrespecfulm bank teller athe the Dania Beach florida branch....Her name was Maryet Davis, She did not want to deposit my check by claiming that I did not write "hundreds" that was not true..It was the meanest encouter in 50 years working with all major banks...I will report this to the management.
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January 2024 by super nerd
this branch is a clown operation, lazy, worthless employees with a terrible attitude.
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December 2023 by cameron (SurfingDoggo)
I arrived to open an account right at 9am and was laughed out of the room and told I should plan better. Never in my life have I needed an appointment to open a bank account and the branch was empty. I’m not sure how other commenters showed up without appointments. I see why the reviews are so bad and 2.5 stars is generous.
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December 2023 by c
I arrived to open an account right at 9am and was laughed out of the room and told I should plan better. Never in my life have I needed an appointment to open a bank account and the branch was empty. I’m not sure how other commenters showed up without appointments. I see why the reviews are so bad and 2.5 stars is generous.
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July 2023 by monique perignon
Worst customer service we have ever experienced.
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May 2023 by V cast M
I was very disappointed with the rude customer service in this location . So rude honestly I won’t come back
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May 2023 by Google user
I arrived at the bank without an appointment to open an account, but the manager, Jorge Valdez, was very kind and got someone to help me. As I don't speak English, he followed the process of opening an account with me and translated everything. The service is amazing and I really appreciate the kindness of him and Christina Ali who helped me. I recommend this agency if you are looking for a bank to open an account. El servicio de esta agencia es muy bueno y el Sr. Jorge Valdez es muy amable.
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May 2023 by Klycia Lima
I arrived at the bank without an appointment to open an account, but the manager, Jorge Valdez, was very kind and got someone to help me. As I don't speak English, he followed the process of opening an account with me and translated everything. The service is amazing and I really appreciate the kindness of him and Christina Ali who helped me. I recommend this agency if you are looking for a bank to open an account.El servicio de esta agencia es muy bueno y el Sr. Jorge Valdez es muy amable.
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May 2023 by Vp-cleaning
I was very disappointed with the rude customer service in this location . So rude honestly I won’t come back
