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November 2023 by Nope N.
They really should hire better people to meet with the public. Sales people like Chris Cusker make you look bad. Check the court records. Getting sued already driving a company vehicle. Check Pasco, Hernando and Hillsborough court records. He has had more traffic violations leaving the scene of the accident reckless, careless, driving and other court cases then anyone I have ever encountered. Hothead salesman gives you a bad name and obviously loses sales. One jack ass will have long-term effects. Once you damage the new car buying experience, people are simply going to go somewhere else. The manager is a decent guy. I have purchased from them in the past. I'm sure he will take note but unfortunately, the damage is done. I did not buy a vehicle and walked away before going to jail. Anytime you mentioned a new car purchase and jail. In the same sentence there's a problem.
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November 2023 by Dave “sheriffd2”
Stopped in for a routine oil change / rotation, etc., service. I was respectfully greeted with a smile and a handshake, quickly checked in and was kept updated with status while I waited comfortably in their lounge area. Work was completed promptly and I was thanked and off and on my way quicker than expected. I’m impressed, well done folks.
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October 2023 by R D.
Called multiple times to schedule an appointment. Service had a difficult time understanding their own objectives. Finally dropped off one night. Called throughout the following day about laundry list of items. Only then was I told that they charge 1 hour for diagnosis which is $210. Since they had trouble understanding AGAIN the issues that I stated multiple times and wrote on the drop off envelope I went through everything again. I clearly stated do the work. When I called to pick it up by 6pm because they never called back I was told that nothing was done because 7 hours was not long enough. They did nothing in 7 hours. Never told me. I lost a days pay because of this. Never did I get an apology when I picked up the car. I did however get a sarcastic "hope you have a great night" when I walked out. TERRIBLE. CHAUVINISTIC. ABSOLUTELY TERRIBLE
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October 2023 by Maylonnie Cole
I recently came here with my boyfriend we had just came to look at a truck he’d seen passing by to work we live in Lakeland so it’s kinda a drive we had no intention on buying but it was just to nice to pass it up. Our sales man Vince was amazing no pressure helped us out and gave us time because it was our first time purchasing a vehicle. I just wanted to say thank you to Vince and Joanna for staying late and making it happen for us also helping us through the process!
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October 2023 by Gina Santiago
As a new resident, I found Jim Browne Chrysler Jeep to be a welcomed experience in getting started on the road. Paul was an amazing help to find the perfect vehicle for me. He was very helpful, knowledgeable, efficient, friendly and kind. He made my experience in searching for a vehicle pleasurable. Thank you Jim Browne Chrysler Jeep and thank you Paul for your wonderful service. I am able to drive with confidence because of you.
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September 2023 by Denise Holbrook
My husband and I recently purchased a 2021 Dodge Ram 1500 Limited from Tim Lewis and I have to say this was the best and easiest purchase experience we have ever had. We are a return customer and Tim went above and beyond to make sure we had a good purchase experience. I highly recommend him to anyone that is looking to purchase a new or used vehicle. The finance manager was very helpful (Joanne) too and look forward to working with both of them in the future should the need arise. Thanks Tim for your help, my husband loves his new truck and looks forward to many years of driving it.
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September 2023 by Joel and Amber Garbutt
Tim Lewis helped us get the vehicle we wanted. We had a specific price range we didn’t want to exceed and wanted to make sure we had warranties included as well. Tim made sure we had all of that. The process was easy and enjoyable. We will definitely be recommending Jim Browne to anyone who is looking for a new vehicle.
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August 2023 by Nemanja Stevanovic
Nowadays it's rare to find a dealership with realistic prices. When I was looking for a dodge durango gt plus on the website, the prices were too high. That was not the case with Jim Browne CJDR. When i called i got Vince Lionelli. We talked about the car, I told him my expectations, and very quickly we agreed on the price. When I went to the scheduled appointment, everything was the same as on the phone. Vince welcomed me, showed me the car, he was very knowledgeable and polite. I am happy with my new car and I would recommend Vince and this dealership to everyone. This dealership has no extra hidden expenses like most of them do. After Vince I got a chance of speaking with Janna Mckenna from finance department and she was also friendly, easygoing and knowledgeable. She helped me to choose the best option for me and she was open to discuss all the questions I had regarding car finance. Overall I got the car I wanted for great price, l got lifetime warranty from them and I went happy out of this dealership.
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August 2023 by Linda Wright-Love
I have recently purchased a Dodge Ram 1500 Big Horn pick up truck from Jim Browne of Dade City. My saleperson was Tim Lewis. I noticed this vehicle on line and began communicating with Tim via text and also email. Tim was always prompt, answered all of my questions and he was very helpful. When I went to the dealership he was very professional and he is not a person who was a high pressure sales person. Tim answered all of my questions about the vehicle and he was patient and explained the interior/exterior. I would recommend Tim to anyone who would like to inquire about a vehicle. I would also like to add that the staff at this business is very accommodating and helpful.
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August 2023 by Issac Norton
I'm very happy with my new truck, Mr Josh Moore was very great at helping me figure out all the new features in this amazing truck, I felt like a kid with a new toy! THE SERVICE WAS AWESOME, THANKS. Awesome new paint job ? ?
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August 2023 by Brian Suarez
What started out as a standard maintenance visit, ended up being an amazing sales experience getting me into a new 2024 Jeep Wrangler Rubicon. From my salesman Paul Coats to the manager Larry Parks, to the entire Jim Browne team, each one made me feel at home and at ease. Paul worked his tail off to get me the best deal possible and into the vehicle of my choice. Everything was done as quick and as painless as possible. If I had to wait for anything, everyone at the dealership asked me if there was anything I needed or if there was anything they could do for me. When Paul was out sick, Justin stepped in as if he were my salesman. I can't leave out Joanna in Finance. She was amazing and made sure I understood everything before I signed anything. She also put herself in my shoes as if this was her purchase.Again, one amazing place with an amazing team. If you are truly looking for a vehicle, ask for Paul. If he is not in, I know someone will step in and take care of you. This was truly a great experience and I look forward to a long relationship with Paul, Larry and this dealership!!!
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August 2023 by Varrick Cooper
We just bought our second vehicle from here. Tim has always been a great help and this time Chris assisted us when Tim wasn't available. They got us in a vehicle that worked for our growing family and at the price we wanted. Our experience was great and customer service was on point. Joanne was great from the finance side as well. We will continue to be customers thanks to the great service.
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July 2023 by Deena H.
Just had the best experience! Joe was very professional and knowledgeable. He assisted us in building the perfect car. He continuously kept us informed as updates on the build were available. Picking it up was smooth and quick!! If you need a new car, I highly recommend you go see Joe!
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July 2023 by Athena
Jim Browne Chrysler Dodge Jeep RAM of Dade CityThis is a great place, where you can leave your car for any type of repairs or recalls and rest assured that your car is in good hands. Extremely professional, disciplined and cordial staff; their repair work is very clean and their paperwork is phenominal.We like their waiting area for customers; clean, friendly and cozy.Thanks to their team.Our visit to Jim Brown on 7/14/2023:for tire replacement & alignment was a wonderful experience. JJ was our contact person; and his ability to assess issues, propose protective measures, customer care, and his consistent communication with us to consult, before making any changes to our, car was amazing.We are so happy, that we are with Jim Brown, since Jan-2019.
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July 2023 by Annette M.
We bought a jeep from Jim Browne last year almost to the day of this review. The sales process was fine, it was a used jeep we bought it before they had it cleaned up as it had just been traded in. Buying it was the best part of our experience so far. Every time we need to have work done, we take it here because we bought the extended warranty. They are the only jeep dealer I know that never has any parts. Repairs take days because they need to order parts. At one point the clutch went out, something broke it wasn't a wear and tear issue but it wasn't covered under warranty. Then we had it in the shop and they mentioned something wrong with the front drive shaft, when my husband picked it up they said there was no note so there is nothing wrong. The jeep is lifted and is not calibrated correctly, so we have found a highly recommended garage to fix this issue. Upon taking it there we've learned that the front drive shaft is in fact broken, the cv joints are also leaking. We were also informed that bed liner had been sprayed on the bottom of the jeep to hide rust. On July 9th Jim Browne called me, they said it was my one year anniversary of the sale. I get a call from a sales rep wanting to know if I'm happy with the purchase. I explain to him all the issues we've had and about the bed liner. He tells me that's a normal thing, off roading jeep owners do this all the time. He also offered to sell me a new jeep, but never offered to let anyone else at the dealership know about our issues. I have asked in jeep communities about the bed liner under the jeep. The resounding opinion was this is not done for offloading but to hide rust. Many jeep owners told me to run away from a jeep sale like this. I'm writing this review because I think the dealership failed. They reviewed the car before selling it, they never said anything about the rust cover up, they failed to let us know about the broken front drive shaft or leaking cv joints. And the sales rep who called could care less, he was rushing to get off the call. Buyer beware of this dealership if you are buying used.
