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December 2023 by Sam S.
This review is purely for the service department. The communication is absolutely nonexistent. They send a text claiming that you can text or call that number but even if you don't they will keep you updated. I called the day before my car was due to be ready just to find out they need another three days. After the three days they said they needed another week. I only found this out by calling. They don't bother telling you unless you ask. Good luck getting through! They will transfer you 3 different times and put you on hold for at least 20 minutes before you can speak to someone. Embarrassing customer service from a "reputable" company.
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November 2023 by Alan Knox
The service department was simply amazing. Jarrett Ford was the third stop on this cars warranty repair and they went above and beyond in getting the work finally done, and done right. They took care of the car and took dven better care of me during the short time they had it. I cant say enough about the service I recieved.
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November 2023 by paula jones
We've purchased many new vehicles over the years. This was by far, the most pleasant experience. Our salesman Hector didn't play any games treating us respectfully.Before we even asked for a lower price, his manager Mark, knocked the price down and was very close to what we were willing to pay.We negotiated a price in about 15 minutes. The paperwork was done quickly and when we walked into finance, Krista had us out in less than 10 minutes.I was dreading wasting my day at the dealers. We were out in about 2 hours and it only took that long because someone beat us to Krista's office.We will most definitely return to Jarrett and specifically Hector for our next vehicle.I also love seeing the bible on the table in the waiting area!
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November 2023 by Don Freeman
I've been in the service and served overseas in Vietnam and Italy and places and I'm pretty old and I've got to admit I really enjoy the service and the details. And most importantly, I've never felt anything but will taken care of. I really trust them and feel that the health of my vehicle which is important to my well-being is in professional service hands I forgot to include for the first time I let him come to my house and do my oil change and tire rotation. The mechanic was fantastic, extremely intelligent. Help me out with some other issues with my vehicle. Arrived in a beautiful clean van. The inside tools and everything will organized. It wasclean. He was efficient and quick
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November 2023 by Mary Jane Smith
Our experience at Jarrett's was good. We were kept informed of the progress on our truck. We were given a loaner vehicle because it was going to be a few days. Which was very thoughtful. We were pleased with the results and the speed of getting it all done. I would highly recommend there service department to others. Mary Jane & Bob Smith
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November 2023 by Terri Blake
UPDATE: Had to take away stars due to the absolute ineptness of the service dept. The car should have been ok when it was purchased, but it was not. Took it to the service dept. Three or four days went by before there was even a ticket made. All inquiries met with lies. Whoever is running the service dept needs a different career path.__________________Rich really took good care of my friend. She got a good car at a fair price. Thanks so much.
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November 2023 by Matt Pope
Great people to deal with. We came in near the end of the day and Steven, Mike and Krista made everything happen! In and out with no surprises and with a new truck. Steven took the time to explain all the features to us and made the experience pleasurable. When we are ready to replace our SUV, I will definitely check in with them. THANKS GUYS!!!
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October 2023 by Doug Goodspeed
Just bought a used Bronco. It was a very positive, enjoyable experience. Hector King was the main reason I bought the vehicle. He was very professional, yet personable. Great to explain all the features of the vehicle and didn't apply pressure at all. He let the vehicle sell itself. He will definitely sell me my next vehicle.
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October 2023 by James and Alexis Doyle
Couldn't be more thankful for the experience!Dade City is so relaxed and chill compared to Tampa and the hustle-n-bussel of the city!I want to give a shout out to Chad he's so kind, patient, and caring. I did not feel rushed one bit and the experience was a dream come true.God bless all of ya'll at Jarrett Ford and especially Chad :)-James D.
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September 2023 by Mike T
My father and I bought a used truck the other day from Jarrett Ford.My father is a disabled Vietnam veteran and we live 40 miles away from the dealership.What we got though felt like home.The service we received was above and beyond reproach. Respect, honor and care are the first 3 words to describe the purchase experience. The next would be value, an honest Service shop work and friendly.Our salesman George was PHENOMENAL. From the first time we spoke to the last he did an amazing job of being HONEST and CARING. He got us a great deal, worked with me on family test drive and worked with me on arrival time for purchase knowing I am my father's sole care giver. He sent pictures of the truck when I asked- responded quickly to every text I saved us time by getting the truck ready on a deadline.The staff from the janitorial service cleaning the showroom to the corner management ALL respected and honored my father for his service to our country.If your want to buy a great vehicle and have trust from top to bottom, then i fully recommend Jarrett Ford for all VETERANS and their family.We bought a used truck, but we were treated like we were buying the biggest fanciest truck on the lot.Over all great experience!From my father and myself -Thank you George and Jarrett Ford.
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September 2023 by Brian T. Butler
Jarrett Ford Collision did an excellent job in restoring our car. They were highly professional and made the whole process an easy and stress free experience. I would highly recommend them! They are exceptional!! Thanks JFC!!
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September 2023 by Kelsey Heckman
I recently bought a used vehicle from George and he went above and beyond! Although it wasn't a Ford brand he still have 110% to make sure it was the correct car for me. He took time to show me how everyone worked and helped me get what's best for my lifestyle. Anyone in search for a vehicle I will definitely send to this location!!
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September 2023 by WILLIAM WOYTISEK
Been going to Jarrett Ford in Dade City for years. Hands down best dealership for service and sales. Not just for Ford dealerships , but in comparison to all the dealerships Ive been to over the years. People who work there are ones who make it the best. They are real , honest, straight forward, and still know what the words customer service actually mean through their actions. Tough to find these days. Just want to share that and let them know I noticed them and appreciate it!!!
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September 2023 by Norman Flaville
Went in for some routine servicing, and tire rotation. Mentioned that I had a faulty sensor indicator for the right rear. Servicing proceeded as planned, then four items popped up for review. I questioned the request for possible future required servicing and found it was. I knew that the service would be needed within 400 miles or so, so I had it added. I checked the vehicle after servicing, and found the faulty sensor was now in the front. They checked and had to replace the sensor. I am glad I was able to get all the required servicing up to date. I also appreciate getting my questions answered about the extra findings, Keep up the great work your personnel are doing.Thank you!
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September 2023 by michael mims
My wife Amanda recently purchased a 22 Explorer from Rich. Very easy to work with and very friendly. The whole staff was so friendly and it is a breath of fresh air knowing that there are still car dealerships out there that are willing to go that extra mile! Thank you again from Amanda and myself!
