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April 2024 by Sheila Atchison (Traveling Crazy Cat Lady)
They went above and beyond! Cleaned out my dirty truck even, after I had an unexpected accident after returning from a long trip out of state. Truck really looks Better than it did the day I bought it!
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February 2024 by Hector King
The Jarrett Ford Collision Center guys that worked on my truck and the ladies that I interacted with in the office were exceptional. They kept me up-to-date on what was happening with my truck from the time I dropped it off to the time I picked it up. I definitely recommend them to anybody that needs body work.
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January 2024 by Karen B.
Repair and service deliver lies and incompetence rather than efficiency and performance
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December 2023 by Judy C.
1. It took 2 and a half hours to do an oil change Seriously!!??? All I get is "we got behind-sorry "!!! 2. Quote for oil change and tire rotation was $64 plus tax. I added recommended lug nuts for $23. Total of bill was over $100. I asked for military discount and was told already discounted and can't stack them. So if everyone gets the "discounted rate" what's the advertised military discount ? Just a lie? 3. Then start with dirty air cleaner leaking seal lights swollen and can't get socket on them and they break when trying to get them off. 4. I'm sick of the BS and will NOT be coming back to your business. 5. Not the first time you have done this to me but it is the last time.
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December 2023 by Sam S.
This review is purely for the service department. The communication is absolutely nonexistent. They send a text claiming that you can text or call that number but even if you don't they will keep you updated. I called the day before my car was due to be ready just to find out they need another three days. After the three days they said they needed another week. I only found this out by calling. They don't bother telling you unless you ask. Good luck getting through! They will transfer you 3 different times and put you on hold for at least 20 minutes before you can speak to someone. Embarrassing customer service from a "reputable" company.
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December 2023 by Green Pond Baptist Church
Thank you all
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May 2023 by Ken L.
Hello, I just wanted to share my experience with Jarrett Ford of Dade city... I purchased a use truck from them to use for work. A 2012 Ram truck it's in excellent shape except for two issues. Heat only worked on the passenger side and the was a vibration when braking hard. The dealership said it would take care of the issues. I purchased the vehicle and after that it went downhill, they didn't do what they said they were going to do. After waiting several hours, they said the vehicle was all fixed, asked them about the brakes and I was told they didn't see anything wrong. While driving home I noticed a multiple cracks in the radio bezel and the mechanic never told me or the service writer and the repairs where not done properly, the vibration with the brakes wasn't resolved and the heat was still not corrected. Brought it to my mechanic he took a flashlight and said here your problem with the brakes (Less than 60 sec he figured it out). I called and rescheduled to bring the truck in and explained the situation about the dash etc. I won't mention any names, but they basically said they should have had someone else look over his work. Dropped the truck off at 10 was there till 6 pm and I waited very patiently without causing any issues as the truck basically sat in the same person area (Was told they would put a different mechanic on it when I brought the truck back, they didn't) with the hood open and nothing being done. I did ask to speak with the manager explained the situation he went over and got the process moving. At the end of the day when the work was completed the issue with the heat still wasn't resolved and it was brought to the manager's attention. It was closing time, so he told me to contact them later that week. When I called, they told me they had turned it over to Mark. As soon as Mark answered he was a total wise ass and very unprofessional to say the least. Basically, told me it was my problem, and he would buy the truck back at blue book value and they did me a favor doing what they already had done. I asked to be transferred to Mr. Jarrett and Mark basically refused. I called back and left a voice mail. When Mr. Jarrett called me back; he was professional but refused to fix the issue even after I explained what had. saying it was a used truck. I Have never a a dealership not take care of an issue they said the where going to fix..
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March 2023 by Jim K.
Service Dept.: I had a hard time finding a Ford dealer to service my truck under warranty in a timely manner. I ended up talking to Jarrett and they took really good care of me. At the time (March 2023) they were about 7 days out with their mechanic for Powertrain issues. I made the appointment and took my truck in at the scheduled time. I didn't have any issues. They finished the work the same day,
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February 2023 by Joe Johnson
Mike the manager and his team gave great service--treat you as a human instead of a robot--recommend all veterans to use this Jarrett Ford Collision in Dade City--quality resultsJoe 10 years disable veteranServices: Painting
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February 2023 by James Padgett II
Very very professional and nice!!!!
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February 2023 by Rudy Perez
I received great service there.
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February 2023 by Donna Gaines Pratt
Fast, efficient service every time!
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February 2023 by Steve Faucher (Smokey)
Rick is great. They should spend time explaining the difference between costly service charges & buying warranties
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February 2023 by Mike Nolan
Found a car for in a timely manner. Great servi e!
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February 2023 by Terri Garrett
Excellent work but they were not good at relating delay information.
