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January 2024 by Arkan Alkarkoukly
They are there to make the bare minimum of effort; terrible customer service. I requested to talk with a banker, but I was instructed to hold off. For over twenty minutes, I waited. Nobody can see me today, they said later. Their rudeness was extreme. I am not going back there.
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November 2023 by Joe Graham
We had the most frustrating experience today and still didn't get all that we needed to get done. Our experience started a couple weeks ago, when we had an appointment on a Friday and arrived on time for it. We walked in and all the employees were sitting around and we were told their systems were down all day and we should come back on Monday. So we tried again the next Monday and when we got there, we could tell we would get the same story. We were told again that their systems were down and they blamed a fiber cut on University Drive that was caused by the road widening project that is underway. It was ironic because we had just been to the nearby UPS store, where they told us they were affected similarly by the fiber cut but they scrambled and paid for a wireless Internet connection as backup for their business. I don't know why a bank like Wells Fargo didn't have any kind of backup plan for their customers. So, today we returned to make changes to several accounts. The systems were back up, great...however, we were told to wait for a rep at one of the desks to help us. There was a lobby full of other customers waiting. We stood around for an hour and a rep finished with someone else and took us to her desk. She said she was the new girl and would have to call support to find out how to make the changes we needed. She would get so far with the call and would get hung up on and have to call back and start over. She seemed to be trying and we appreciated that but this was taking forever. Finally, she reached a point where she said she had to take her lunch break because she had appointments that followed after lunch. She went to ask her manager to help us. She came back to tell us he couldn't help. So she made an appointment for us to return after lunch to finish up. We went to lunch ourselves and returned again to find she was busy and the lobby was full of customers waiting. Despite the appointment with us, she took another half hour to finish with her other customers. Finally, back to our needs. More calls to her support person and she was still getting nowhere. We were told the beneficiaries we wanted to add to our accounts had to come into the bank in person, which is what she got from her support organization. I can appreciate that she was new, but our experience was exasperating. Finally the branch was about to close and for the part she did get done, she needed the manager to sign off on a form for us which we needed to take to the teller window. This manager was at the front door in a heated argument with another displeased customer. Our rep tried to hand him our paperwork, but he waved her off, and continued to argue out loud with the customer. This went on until 5:20, Finally she got his approval on the forms and we finished at the teller. But we still would need an appointment to finish the beneficiary part. UGH!! I tried to make eye contact with this manager, at the front door. If he had the awareness, he should have recognized we had now been there all day at this point, but he avoided us and walked off in the opposite direction. He had to know we weren't happy. We have been customers here for many years and are frustrated and dissatisfied in Wells Fargo based on what we went through today.
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October 2023 by Andy F.
I've been coming to this bank for 15 years and the ATM is broken 50% of the time. It's the definition of insanity why do I keep coming here and expecting something different. I'm 52 years old and have been using banks for many years. I have 10 accounts with this branch and I think it's time to give up and go somewhere else. This is absolutely ridiculous. Look at my history it takes a lot for me to write a review. I'm over this location.
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September 2023 by Suzy MD
I’ve been a Wells Fargo customer for 20 plus years. I’ve been to many branches in different states and cities. This place is great! All staff is so nice, they know my name and that makes me feel great, I know they know soooo many but it’s still pleasant to know you’re welcomed at your home branch. I’ve been with them for a year now and very happy and grateful with everything they do for me.
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September 2023 by MD MD
I’ve been a Wells Fargo customer for 20 plus years. I’ve been to many branches in different states and cities. This place is great! All staff is so nice, they know my name and that makes me feel great, I know they know soooo many but it’s still pleasant to know you’re welcomed at your home branch. I’ve been with them for a year now and very happy and grateful with everything they do for me.
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September 2023 by Gabriel Perico
Awful customer service, they are there just to make the minimum effort, especially when is around closing time.
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August 2023 by Suzy S.
I've been a Wells Fargo customer for 20 plus years. I've been to many branches in different states and cities. This place is great! All staff is so nice, they know my name and that makes me feel great, I know they know soooo many but it's still pleasant to know you're welcomed at your home branch. I've been with them for a year now and very happy and grateful with everything they do for me.
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July 2023 by Cathion Graham
If I can give 0 stars I would. My experience today did it for me. The lack of communication, empathy, and customer service did it for me. After being with Wellsfargo more than a decade I decided to go somewhere else. I can’t deal with representatives that’s disrespectful. Thank you but no thank you.
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June 2023 by JM
Their phone system Customer Service does not work accurately in and out all the time. Terrible customer!Then you try calling a branch and nobody answers! Shocking, an unbelievable for a bank, the worst bank ever taking all of my accounts out!!!!
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July 2022 by Fern Falconer Luecke
Every Employee that I encountered on my visits have been, warm, courteous and professional as I transacted my business in a very timely manner. I am 73 years old and this is best banking experience I have ever had . Congratulations Well Fargo Coral Springs. Blessed always.
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January 2022 by Frank Tropepe
Absolutely incompetent staff. Made an appointment and it took over 40 minutes to send a wire because their staff doesn’t know how the system works. Will be looking for another banking institution for our business.
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June 2021 by Robin W.
It was time to go to Wells Fargo to close an account. They are always helpful there. I made an appointment in advance. They took care of everything I needed. We also recently closed another account at a different branch and there was still money left in it. We were never notified by the other branch about it. They also sent it to unclaimed funds without telling us. The banker was nice enough to check into it but apparently was not able to have the funds sent to us since the money was no longer in this bank. Too many things are not right with this situation! My husband made several phone calls and was sent around and around and was still unable to get the funds returned to us! The banker is still looking into it although it is out of her hands.
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June 2020 by C K
Stopped at the University and Westview in Coral Springs for the first time Saturday! Andreas and Kim were so friendly and prompt! Above and beyond customer service. Thanks again!
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July 2019 by Murad Shamroukh
The whole world does not need to know how much money I'm withdrawing. If you have any questions you can take me to a private room and ask me whatever you like but don't need to put people on blast .
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July 2019 by Martin Weinstein
The whole world does not need to know how much money I’m withdrawing. If you have any questions you can take me to a private room and ask me whatever you like but don’t need to put people on blast .
