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January 2024 by Mindy Jacobsen
today, i went into victoria’s secret needing quite a bit of personal help. when i walked in, Rosie was organizing one of the bins and i politely asked her if she would be so kind as to size me because the bra i am wearing has a bit of room in the cup & i wasn’t sure if i was wearing the right size or not. Rosie not only sized me, she went out of her way to find me bras that would fit my specific needs, as my size is not a typical one. in my opinion, she went above & beyond to make sure that i found something that made me feel good & look even better. i loved her care and attention & how knowledgeable she was about what would fit, look and feel the best ! Rosie made alllll the difference
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January 2024 by Paris Webster
It’s relatively slow today but the cashiers are moving extremely slow only 2 registers are open & no one is buying any thing in bulk. I wanted to run in & out but they made it such a long dragged out experience. The deals are good but I’d rather go to a different location for more efficient service.
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January 2024 by Wendy Harris
Listen!!! ROSIE ? is the absolute BEST she’s so patient she allowed me to fit almost 10 bras going back & forth ensuring I had what I need she wasn’t concerned about just getting a sale. I’m happy walking out today with 4 comfy bras. ??? We LOVE Rosie
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December 2023 by Jenna McKeever
Huge Thank You to Rosie who helped me with a fitting today. She helped me find some fantastic products. Rosie provided exceptional guidance and advice.
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November 2023 by Priskah Michaella
Workers are rude & love to profile people who come in,they do EVERYTHING BUT their job. Panty drawers are always a mess, can never find someone to check you out.
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November 2023 by TinaGirl O.
I’m putting 4STAR only because I wish the sold PRODUCTS for sensitive skin as I have skin issues such as ROSACEA & ECZEMA sadly. I do have to say the face skin cream called Coconut Milk & Rose has been very good for my face, so today I bought a few products for the face & hair care under that line. The cashier never ?? mentioned to me about the FREE Scalp Massager after buying the products for the SALE Deal . I’m disappointed ☹️ on that !!
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February 2023 by David Perez
Thank you Camila for exceed my expectations of world class customer service, you really love what you doing and you are amazing -Definitely will back to this location !
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February 2023 by Le King
Bad custumer services . 0 star. I came at 2:30pm January 30, 2022. The staff is so bad
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January 2023 by Yaneiris Brooks
I was unable to find my size. Not a wide selection of things. A lot of things were either too big or too small. Representatives were not to helpful, and check out was not very easy. Overall I'm going to try on stuff and return anything I didn't like. I'll probably shop online from now on.
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December 2022 by Carole Simmons
choices of style and needs. had a great sales person.
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November 2022 by Stefanie Freebird
It's very showy in there. The fragrances all smelled the same. It's no originality in there. It felt like a pink and black body works
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September 2022 by K Rotella
Went here today to buy some gifts for my partner, I was immediately greeted as I walked in by a man who was tall, he was pretty nice and asked me what I was shopping for. I responded saying “gifts for my partner” (we’re both women) and he gave me a little bit of an odd/ confused look and suggested mens body care sets, I just responded saying I didn’t need help. I continue shopping alone (how I prefer to shop) and was greeted by another woman a couple minutes later. I was looking at the panties table and had the XS/ S drawer open in front of me, because that is the size my partner is. I’m a medium/ sometimes large at VS, and I was wearing a baggy hoodie and loose sweatpants. The woman (shorter, brown hair in ponytail, glasses, older) doesn’t ask me what I’m shopping for, she just tells me that “that’s the XS drawer” and I quickly responded saying “I know, I’m shopping for my partner” I felt very judged and uncomfortable. I try to brush it off because maybe she meant to point it out because she thought I didn’t notice, and the drawer was very messy so she may have assumed I thought more sizes were in there, I don’t know her logic. It felt very shameful and degrading for her to comment like that. Later I needed assistance getting something off of a mannequin, so I asked her while she was behind the cash register, and she told me the man would help me, but he was a couple feet away helping someone else. I told her he’s assisting another customer and she just said “well I can’t help you” she was alone behind the cash register with no line on the store iPad. I Waited for the man to be done and he helped me. I would NEVER recommend for any midsize or plus size or lgbt person to go into this store because you’ll be looked at like you’re a freak and be told which sections will fit you and what won’t (even if it’s a gift) on the contrary, the young pretty girl with long dark brown curly hair and shoelace belt was extremely friendly when ringing me up and made me feel welcome and comfortable. She helped me get the best deal possible with my coupons I got in the mail and suggested items for me so I could use my 25 off of 100$ coupon. She deserves a promotion and a raise!!!! The older woman needs to be retained on how to talk to people and not make assumptions!
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September 2022 by Kyo k.
Went here today to buy some gifts for my partner (both women), was greeted by a tall man who was decently friendly, he asked me what I was shopping for and I responded "gifts for my partner" and he just gave me an odd look and suggested the mens body care sets, I understand not everyone will understand that people may be LGBT but the look was unnecessary. I was repetitively asked questions until I had to tell him I'm good to shop alone but I appreciate the effort. I know it's their job to help guests but it felt interrogating, especially since I practically saw him running around the store to talk to customers. Then, while shopping alone I was greeted by a short, older woman with brown hair in a ponytail and glasses. She asked me what I was shopping for while I was looking at the panties, I responded saying I was looking through the different designs (with the extremely unorganized drawer open). She responded with "well that's the XS drawer" and I quickly responded that I was aware, and that I was looking for gifts for my partner who is a XS/ S. Mind you I'm a medium / large at Victoria's Secret, so I felt VERY body shamed and judged. I did not come into the store to get my body analyzed and told I was looking at the wrong size. I also was wearing loose sweatpants and a loose hoodie, so I don't understand how she had such the confidence to judge and make a comment that the XS/ S drawer was the wrong drawer for me. She ended up not responding and walked away. Later, after I brushed off her comment and tried to think maybe it was a miscommunication and she was just suggesting that I was confused and was looking for another size but I was in the wrong drawer, I went to ask her if she could help me get an item off a mannequin. She told me the tall man (same as before) would help me, but he was a couple feet away and already assisting other customers. I responded saying he is already helping others, and she just said that she's busy and cannot help me. She was standing behind the cash register and on the store iPad. I asked her who would help me, and she just said someone's name. I didn't see anyone else on the floor so I just waited for the man to be done helping the other customers and then he helped me. Overall, I feel EXTREMELY judged and violated. I would NOT recommend any LGBT or midsize/ plus size person to go into this Victoria's Secret (even for gifts) because you'll be told you're in the wrong section. On the contrary, the young pretty girl with long curly dark hair and a shoelace belt was extremely friendly, helpful, welcoming, and all around very pleasant and made me feel comfortable. She should get a raise and promotion
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August 2022 by Elliot A.
Great items a bit pricey.....! But Bea lingerie!
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August 2022 by Jessica Hude
Excellent Excellent customer service ? I took my 2 daughters there to be measured for bras (they are 12 & 13) and they left so happy ? definitely recommend for quality service and products ?
