T.J. Maxx is a popular off-price retailer that has been helping customers find high-quality, brand name, and designer fashions at great prices since 1977. With over 1,200 stores across 49 states and Puerto Rico, it offers a wide variety of merchandise that is constantly changing. Customers appreciate the store's well-organized and clean environment, where merchandise is neatly displayed and easy to browse. Many shoppers enjoy hunting for bargains, especially on clearance racks, and often find items that meet their needs at good prices. The store frequently offers discounts, such as an extra 10% for seniors on Mondays, making shopping even more affordable. Customer service experiences vary. Some reviews highlight friendly and helpful staff, with particular praise for managers and cashiers who go above and beyond to assist shoppers and create a positive atmosphere. For example, staff members have been described as smiling, welcoming, and quick to help resolve issues, turning stressful situations into pleasant ones. However, other reviews reveal challenges with customer service. There have been complaints about rude and unprofessional behavior from some employees, especially regarding handling returns. Incidents involved accusations, disrespectful attitudes, and mishandling of merchandise, which left customers feeling offended and disappointed. Despite these negative experiences, many loyal shoppers continue to visit the store regularly, appreciating its selection and value. Overall, T.J. Maxx remains a store where customers can find great deals and enjoy friendly service, though some have experienced inconsistencies in staff behavior.
Every time I go to T.J. Maxx I feel that I in the right place to get deals and don’t matter what I always get what I want to. Great store to get things for less money!!
January 2025
Always could find all sorts of gifts and things to buy. Also a pleasure to shop.
October 2024
I love thrift shopping at TJ’s! Great bargains and seasonal items.
