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January 2024 by Carroll Burgess
I would like to express my sincere gratitude to Mayerlyn for the outstanding customer service I received. Your prompt and helpful assistance made a significant difference, and I truly appreciate your dedication to resolving my issue. Thank you for your professionalism and commitment to customer satisfaction.
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October 2023 by Gary Wood
I have been a member since the 80s. It used to be a great place to avoid the big banks and their endless fees and get good customer service. Not anymore. Customer service is nonexistent and the overall mood is just rude. It is what it is.
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September 2023 by Mercedes Mortimer
IVE BEEN WITH THIS BANK FOR YEARS AND THIS IS MY FIRST TO SAY IM VERY DISAPPOINTED AND DISGUSTED BY THIS BANK . EVER SINCE THEY CLOSED MAJORITY LOCATIONS IT GOES DOWN HILLTHE BANK IS BARELY OPEN THEY STILL HAVE NO CUSTOMER SERVICE TO CONTACT ANYONE AND IF THE BANK IS CLOSED THEY HOLD YOUR MONEY THAT IS RIDICULOUSEVEN THE EMPLOYEES AREN’T THE SAME THEY LOOK MISERABLE OR THEY GIVE THE MOST ATTITUDES .. JUST CLOSE THE WHOLE BANK DOWN ATP!
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July 2023 by anglitia Anderson
Trying to pay my bill online my debit card keeps declining why? So if the bank is close I cannot use my money? Ridiculous
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July 2022 by Carlos Hawryluk
Alyssa helped my wife and I with our closing, she made the process so smooth. Alyssa is very professional and patient. Alyssa we thank you for the Awesome job you did.
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July 2022 by Janet Sanford
My husband and I have been members for years.We have always been treated with the utmost courtesy and respect.Jeannie Todero at the Sunrise branch is wonderful. She treatsyou as if you were family. She deserves a medal for all of the help she has extended to us.She is an exceptional person.We both love her.You have the best possible employee you could ever want.Thank you, Janet Sanford.
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March 2021 by Deborah Smith
Today I visited the Coral Springs branch and received the worst treatment ever. When Margo extended the draw I attempted to put six rolls of coins in the draw. And she stated don't put that in the draw, and that's when Argie came over. And stated we don't take coins here and the inside is closed . When asked if they would exchange if I came to the door I was told no. This is the third time that I have been insulted by Argie. Her tone is rude and her attitude is very unprofessional. I refuse to be treated like trash by your staff And going forward I will only visit the Sunrise branch until I close my account. For every deposit made it keep the payroll going, that being said. With all the hardship we're facing she should have more EMPATHY FOR OTHERS.
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December 2020 by Freddy Aguilera
Hands down best experience ever! Delivers as promised, no bait and switch like most other mortgage companies. The experience was so good I'm thinking of switching everything to PriorityONE Credit Union of Florida! PriorityONE Credit Union of Florida'ss team were awesome!
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February 2020 by Barbie Ellen Deen
For the First time today, I went to Priority One Credit Union in Sunrise, to deposit cash. I am a Member of Baxter Credit Union, not in this area, and was told I may deposit in a shared branch. I only had the use of one hand, since I recently had surgery. The teller I went to was very rude, when I told her it was my first time and asked if she could explain to me what she needed. She proceeded to ask for my account number, which I gave her. She then told me it was too long
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March 2019 by Martha L. Ledesma
I go to the Coral Springs branch and I am impressed by the way PriorityOne makes you feel as a member: they look for your best interest and they're always friendly and knowledgeable. Stacy helped me refinance my car, with a lower interest rate, lower monthly payments and surprise! I even got GAP insurance and an extended warranty! What's not to love about PriorityOne and their expert team?
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February 2019 by Jacqueline Hugley-Young
Friendly customer service..love their financing programs offers. Recently received an unsecured loan for consolidation of credit cards Thank you Victoria!!!!
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December 2018 by Riya Thomas
I went today to deposit money for credit union through priority one and the teller ARGIE. was downright rude... gave the deposit slip and the check ... how can a bank employee dont know how to read the account number from the deposit slip... never coming back there again...
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July 2018 by Stephanie Hopper
I'm very conflicted, overall the staff at location are usually nice, but whatever customer service call center they use just sucks, they are not helpful at all and just try and rush you off the phone without fixing anything. so if you have a problem on the weekend don't expect any help at all.
