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November 2023 by Rpo O.
I would give them a 0 if I could for their lack of Good Will which is nonexistent. We bought 2 Chaise lounges, 2 swivel chairs, 1 table with 4 chairs. We have lived in Florida for over 20 years, we know what NORMAL wear and tear, ie., mold, dirt, etc.. This is our second purchase of furniture from this store. The first purchase of furniture is 9 years old and in perfect shape. That's the reason we returned to purchase from them again. A mistake. What we have experienced with this furniture has never happened to us or anyone that I have ever spoken to. We purchased this furniture for $7751.77! NOT inexpensive furniture. We called and spoke to Chris many times. We complained about pink dots (pinking) all over our chairs. He had little compassion for the PINKING ISSUE, STATING ONCE A YEAR THEY SEE THIS BACTERIA PROBLEM. Compared it to hurricane damage! Is this a reason not to stand by your customer past and present? He referred us to Patio Service and Repair! They said the same thing about bacteria! Very odd. Too Bad was the sentiment. They offered us the OPPORTUNITY to repurchase the fabric and pay for delivery! Approimately $1600. This is clearly Unacceptable!!!!!! We also contacted the manufacturer who gave us the same bad options. This furniture was one year old when this saga began. The excuse was that this is a bacteria and no amount of scrubbing or powerwashing will remove this pink dotted mess on these said chairs! We didnt use them all summer because of the excessive heat and rain. No sunscreen, food or other dirt was on these chairs. Amanda said they are still under warranty. But I guess that doesnt apply to BACTERIA afterall. How can a company that relies of word of mouth and referrals not stand by the furniture that they sell. No amount of advertising can erase the word and power of an unsatisfied consumer. Dont undeerestimate this negative effect to a viable store. I live in a large new GL home developement and they keep building so I can have much access to many more consumers. I also lived in The Polo Club for 20 years, and have many numerous friends. I speak up.
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September 2023 by Debbi Klein
We purchased a patio set and love it! The sales people were very helpful and answered our questions. The selection in this store is excellent something for every one's price range. I highly recommend this store.
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July 2023 by Amy Chasin
Excellent service and superb delivery. Came on time, called ahead, set up perfectly, took debris away. Couldn't be better!
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July 2023 by eleanor schnell
great shop....staff is super friendly and a great selection of furniture
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June 2023 by Karen Mauro
Jackie, the sales person, worked patiently with us to put together a patio set that would fit perfectly on my terrace which had some limitations because of its size. It was like having our own private decorator. She knew all the inventory and was able to select the right combination of chairs and a table. The furniture was delivered a few days later and looks fabulous. Our friends could not believe the quality and reasonable price. Above all, the service was 5 star as well. If you’re looking for service selection and quality look no further.
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April 2023 by Samantha Clark
The customer service is outstanding (no pushy sales) and the product is amazing. I have had a set for years and still looks brand new even sitting in this Florida sunshine.
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December 2022 by John Guerrero
Terrible Service:I brought in my chairs to be re-slung and they not only scratched them, but they took no accountability. They have terrible customer service and did little to fix the damage they caused. After leaving the chairs with them for a few more weeks, to fix the scratches, the delivery company was touching up the scratches in front of my house. I assisted them, and even help tap in the end caps that were not fully reinstalled. I did what I could to just put this behind me. When I contacted the Patio Shoppe, the person I spoke to was rude and felt I should be happy for her leaving me the remaining spray paint. Iwill never buy from them nor advise another to buy from them.
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October 2022 by Benjy Wolf
We are very happy with our purchase of a table and six chair set from Patio Shoppe. The salesperson was polite and knowledgeable, and the delivery process was on-time and professional. 18 years ago we purchased our first set from Patio Shoppe, so we are repeat customers! Highly recommend!
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October 2022 by Jeffrey Greenberg
Great selection of products. Very helpful staff. Bought 2 matching umbrellas ?. Very pleased.
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September 2022 by Deborah Belliveau
We are so happy with our new patio furniture. It arrived well packaged and in perfect condition. It's some of the most comfortable chairs I have ever sat in. The ottoman's are very comfortable, as well. Great purchase, even without seeing it in person. The sales staff were super friendly and very helpful. I would highly recommend their patio furniture.
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September 2022 by Yasmine Gassmann
they had an absolutely gorgeous selection! beautiful furniture and great quality. Lea was EXTREMELY knowledgeable and had answers to all of our questions. she was amazing!!! definitely recommend! we ended up choosing a gorgeous couch set, table, and lounge chairs! can’t wait to enjoy them.
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September 2022 by Michelle Weech
The staff was extremely helpful and the furniture is not only gorgeous but also very well made!! We are so happy..
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September 2022 by Marilyn C.
I would like to recommend Patio Shoppe. We returned several times before we made our decision and purchase. Everyone was patient, helpful and knowledgeable. We ended up purchasing many pieces. Everything arrived in a timely fashion. The delivery people were careful and friendly. I experienced a small problem with my fire table after a few weeks. I called and an appointment was made to resolve the issue. This company does. Great job. Marilyn Cohen
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September 2022 by Nancy J.
Ordered a sofa, loveseat, and swivel chair over a year ago. The base of the swivel chair either was bent in the beginning or got worse over the past year. Spoke to the owner, Marianne, who resolved the problem very quickly. A new chair was delivered and we returned the old one. Shipping was paid by the company and the chair was picked up at our house. Very easy. Thanks again Patio Shoppe. Wayne J.
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August 2022 by T Neilson
I don’t appreciate Google auto replying with a review that I didn't give. Or maybe that was the Patio Shoppe. The store saleswomen at The Patio Shoppe were quite pushy and would be right over your shoulder constantly which didn't make me feel comfortable. The patio chairs I bought were very nice. BUT it did take 6 months to receive my furniture which is a very long time. I would consider using them again if I didn't need patio furniture quickly.
