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November 2023 by steven diaz
Loved using this company!!! They have many choices for floors, their staff is kind and knowledgeable. I worked with Andres, he had great customer service skills and there installers are great!
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November 2023 by Rick C
Knowledgeable staff, easy to work with. Good prices and selection.
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November 2023 by Darin Tufo
Good experience. David and Brandon were very attentive and knowledgable. With their assistance I was able to pick a product and get a quote right away. The price seemed fair and was lower than another quote I received from different vendor. They scheduled to have estimator come out to my house. The estimator came out the same day. Very satisfied with service thus far. Project dated has not been set yet.Updated on project. It was completed in a timely manner. The installers were nice and professional. Everything went well and I was able to return left over material for a refund no questioned asked. Thank you
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November 2023 by Chris D
Great customer service. Kristian helped us and we had gone to 5 stores previously and there was no comparison to the service we received here. Thank you.
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June 2023 by Lillian N.
I had very positive experience purchasing engineering wood from LL flooring at Coral Springs. Franz and David provided great help to me. Super friendly and patient. Making big purchase is sometimes stressful. Thank you for your patient and professional advise.
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April 2023 by banditrider67
Franz was great in getting us the best bang for our buck! Very knowledgeable and brings up, what you might have missed, in your planning. Wasn’t just trying to sell us the most expensive, and sell us anything we didn’t need. We gave him a price range and the specs that we wanted and he went to work and found us the product according to our specs. A salesman you can really appreciate. Thanks Franz!
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April 2023 by Mari Lee
Friendly, knowledgeable staff provided so much information and DIY advice for us second timers using LL Flooring. Love my Bellawood Tarpon Engineered hardwood floors.
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January 2023 by Mark Pickett
Franz was super helpful in getting me the perfect product and organizing my delivery and installation. I recommend them to anyone looking to buy flooring.
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December 2022 by Nancy L
William, the manager at the Coral Springs store, has been so helpful throughout our renovation. On the front end he jumped through hoops to get us unbroken tile that we needed by a specific date. Then on the middle end, our new GC (we had to fire the first GC) did not want to use the 8’ baseboard that we had purchased. So William was kind enough to refund our money after we bought the baseboard 3 months prior! Angelica handled our return and did an excellent job. Her and William make a great team and resolved our issues immediately with the best customer service possible!! THANK YOU!! This project is not yet complete, but I know that we will use the Coral Springs LL Flooring store in the future!! We highly recommend them!!
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December 2022 by Chris C
This store is great, from the employees eager to help. I was shown pictures from the internet so I could see what the floors were like and given as many samples as needed to make a good decision. Pricing is very fair and competitive. I would recommend them.
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November 2022 by V Sue Allerdyce
Franz, salesperson at LL Flooring, is outstanding and goes the extra mile to help his customers. I am a retiree who supports a disabled daughter so every penny counts in my budget. Due to uncontrolled circumstances, not the fault of LL Flooring, I delayed installation. In the interim between purchase and installation the price of my flooring went on sale, also financing at 0%interest was extended from 24 to 36 months. I called Franz and through his inquires and extra work I saved money and have extra time to complete payment. For a great purchasing experience I highly recommend seeing Franz, LL Flooring Coral Springs.
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November 2022 by A
I am a complete Lowe's stan, but when it comes to flooring, LL Flooring is the go-to. I love LL Flooring so much. Every location is fantastic, the staff are fantastic and nice and actually helpful. They know what they are talking about 100%. They also do not try and bs you into spending more. They keep it real, give you exactly what you need. The staff is also really personal and will remember you, follow up with you, and treat you like a friend. I've done 2 houses with them, no issues at all both times.
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October 2022 by Jack Vesey
Purchased more than 80 boxes of Coreluxe back in March. We needed to return 9 boxes after finally being able to complete the install yesterday. They are refusing to take it back due to their 90 day return policy. Buyer beware - the reno process is never easy.Perhaps because we did not go with their installer, (who’s estimate was full of unnecessary up charges) this is payback. For a company that caters to residential DIYers their inflexibility is unfortunate. I will not recommend them to friends and family,
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August 2022 by J Williams
I struggled between 3 and 4 stars when they actually started out with 5.We purchased tiles from the Coral Springs, FL store and had them installed. We had the whole house done. Every nook and cranny except for the bathrooms. Total overall cost was about $17,000.We dealt with William the store manager and when I tell you he's the real deal, I mean it. The guy knows customer service, in fact there's not a person in the store that won't greet you with a smile. William was there from start to finish regarding coordinating, communicating, and finalizing everything.When it came time for installation we were expecting unpolished professionalism because of the kind of work and the amount of time it was going to take installing. It was a two man crew and they were fantastic. The work and detail they performed was excellent. There were a few hiccups, but we expected a few and they were resolved quickly. All in all, the installation process was great and we are well pleased with he finished product.So where does the 3 stars come in? I'm glad you asked. Upon coming to the completion of the installation, the two interior french doors that were taken down to install the floors had to go back in. Well, one of them wouldn't quite fit and required the door to be cut. The installer stated that he did not want to take a chance on cutting it alone and risk breaking the glass. So he decided to wait for the owner of the installation company to assist. We figured no problem, we want it done right. However the owner wasn't available that day. So the one glass door sat leaning against the wall. Long story short, We seemingly were forgotten about for a month! 4 whole weeks went by without them addressing it. They had started out so strong and did not finish well. The majority of the work was done and the door was not important to them. Dealing with LL Flooring Customer Service is a joke. They are nice on the phone but are not responsive at all! They don't answer email after they ask you to respond with photos and details. They just suck overall. They were the worst part of the entire process. So yes, eventually the door and other small issues were addressed but it was not because of customer service it was because I bypassed customer service and started hounding William at the local store and he finally made things happen.When you spend that kind of money, which is a lot for us, you want things done right and to full completion. They failed on the latter portion. So my actual review would look something like this:Sales: 5 of 5Installation: 4 of 5Customer Service: 1 of 5
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July 2022 by Inga Becks
This place was awesome! Franz was our sales associate. Customer service A+. Installation Fabulous! The guys were so very friendly and knowledgeable. We are so very pleased! Highly recommend!