May 2022 by Jenna L
I selected Affordable Affairs (aka Elegant Occasions and Event Services Group) from the preferred vendors list provided by The Signature Grand. I purchased the 3-hour photo and 2-hour video package to start at 5:30 pm, both arrived at 5:52 pm. Their late arrival caused my wedding to start late and run late. There are no photos of just me with my parents, the bridesmaids/groomsmen, or my three stepdaughters. My bridesmaid asked for a photo of just our families together and was told “there is not enough time.” There is no photo or video coverage of my cocktail hour or my guests at their tables, which I asked for in writing. ****** told me, “There was no time.” Introductions started at 7:30, during which the videographer stood by the entrance door and filmed everyone's back as they came in, then he left. The photographer took photos of our first dance and speeches and left at 8:04 pm, he was contracted to stay until 8:30. My cake cutting was also missed. \nI emailed ***** *******, who I had been communicating with, and told him about their late arrival and early departure. He assured me that he would “look into it” and would be able to tell by the time stamps and would get back to me within a few days. Two weeks later, I received an email stating, “you’re mistaken, your photos have been sent to you.” I inquired about video and never received a response; I eventually received my video from ******. After reviewing all my photos and time stamps, there are photos of my reception room at 5:15 and then the next photo is not until 5:56. My ceremony and formal pictures from 6:30 to 7:30, there are also several photos of my dress on the hanger at 7:22 and putting on my shoes at 7:29, my husband and I at our sweetheart table at 8:02 and then 4 more pictures time stamped at 8:29 of formals in the lobby. When I pointed out the conflicting time stamps and asked for an explanation, I was laughed at by *****, and ultimately told \