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July 2023 by Raquel Maldonado
I recently had the pleasure of working with Kelly Ardito and her amazing team during my home buying journey.From the very beginning, Kelly displayed an exceptional level of expertise and professionalism. She took the time to understand my unique financial situation and specific needs, which immediately put me at ease. Throughout the entire process, she demonstrated an unparalleled commitment to finding the best solutions for me, and she never hesitated to provide valuable insights and advice to make informed decisions.One of the things that truly impressed me was Kelly's responsiveness. No matter the time of day or day of the week, she was always available to answer my calls and texts. Even during after-hours and weekends, Kelly and her team were there to provide the support I needed, showing their unwavering dedication to their clients. This level of accessibility and attentiveness made me feel like a top priority, and it greatly reduced the stress that can often come with such an important financial decision.Kelly's ability to navigate through the complexities of the lending process was nothing short of remarkable. She effortlessly guided me through each step, making sure I understood every detail along the way.I must also commend Kelly's team, who worked tirelessly alongside her. Their collective efforts and seamless coordination ensured that nothing fell through the cracks, and they demonstrated a level of professionalism that is rare to find in the industry. They took me to the finish line with unmatched determination.If you are in need of a loan officer who genuinely cares about her clients, is highly knowledgeable, and is willing to go the extra mile, look no further than Kelly and her team. They have set the bar high for excellence in their field, and I wholeheartedly recommend them to anyone seeking mortgage assistance.Thank you, Kelly, for your exceptional service.
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November 2022 by Amanda Monks
I just want to start by saying Kelly went above and beyond to help us purchase our first home! With having less than perfect credit, actually down right horrible credit! Kelly was able to guide us through a step by step plan to get our credit exactly where it needed to be to purchase our home in record time!As soon as our credit hit the right score We received a pre-approval literally 24 hours later! Kelly held our hand through every step and we were able to close our loan in 3 weeks!!!Even when the loan was closed on Kelly’s end she still dragged the title agent to the finish line to make sure everyone was able to walk away happy! We did not have a realtor so Kelly went the extra step to make sure everyone was on the ball!We cannot thank Kelly enough, when we were turned down by other brokers for our credit score, Kelly rolled up her sleeves and helped us tackle it as a team.We love Ace mortgage and without them we don’t know if we ever would be where we are today!
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November 2021 by natalie zaragoza
Well I have to agree with the last few reviews. This is more like torture mortgage. Scott is actually very responsive, knows his stuff and the two stars go for him. The lack of a five star review is to the sleepy loan processors. Once the deal was passed to them it was a total nightmare!!!!!! As the last review said the closing was dragged when unnecessary. All the docs they requested days before closing “dates” should have been requested immediately when passed to loan processor (lack of training?) I can elaborate more, at the end they sell off your mortgage to another company. Keep all options open when shopping for a mortgage company.
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November 2021 by Kelly Ardito
This review is actually in response to a review just left by a "Jamie Camps". As the operating officer of the firm, this is patently untrue as Scott has been recovering from throat surgery since July 7th and is not expected back until the end of the year! As operating officer, I am monitoring all calls and communication, and no person like this has ever dealt with our firm. However, this meets the pattern of someone who uses Google as a weapon (read through our threads and notice this poster's Profile which is basically non-existent) who has tried (unsuccessfully) to extort Ace in the past for donations to a sham foundation…We have reached out to Google & Yelp however they insist they cannot interfere with someone’s opinion. I have been with Ace Mortgage for 15 years, and I am so proud of all the people we helped purchase or refinance their homes- we work tirelessly to carefully structure and navigate the most difficult scenarios, we say Yes when others say No and our stress is our client's stress at the end of each night. We have so many clients who trust and refer all their other family and friends so we have to push back on this fraudulent review if for just that reason! I am happy to take any calls from this "person" and/or anyone else...
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November 2021 by James Durney
Im just going to state the facts. I was supposed to close April 20th 2021. I closed May15th 2021. Scott was very unprofessional. made the whole transaction very uncomfortable. gave every excuse in the book to drag this out. Both realtors involved, who have been in the business over twenty years each said "they have never experienced anything so unprofessional". made me come up with 14 grand more than he originally told me. told me that a minor error in my taxes made my debt ratio jump 8 percent. Sent me emails that i know weren't ment for me and they were rude. I saved every email. When you hire a mortgage company they work for you. Scott told me in an email , he felt sorry for the seller. Ive bought and sold 8 house's over the last 12 years, it's suppose to be a good experience. This by far was the worst.
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November 2019 by Anthony 007
If you want personal one on one service with a LOCAL mortgage broker.... Ace Mortgage and Scott Osher are for you! If you do not want to risk sending your documents overnight mail to your banks "processing center" only to have them "lose it" which forces you to resend them again.... ACE Mortgage and Scott Osher are for you. Call them up. Make an appointment. Talk to them face to face. You can HAND THEM your documents in person. They will CALL YOU if they need anything. You can ask questions. I wish I could give more than 5 stars!!
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November 2019 by Patrick Baron FL Realtor
I have been working with Ace Mortgage Loan Corp for years and they are the best. They are very knowledgeable, efficent, and pay attention to details. If you are looking to be pre-approved for a mortgage, call them!
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November 2018 by Ismary Cardoso
My experience with the purchasing of my first property had been nightmare up until I met Scott and Kelly. They really took the time to help me understand the process, and guided me through until completion in a very timely and professional manner. I don't have even ONE complain. They are amazing and will offer you a personalized service, no matter the size of your loan, and they actually ARE available at all times, I would call Scott after 7 pm and he would respond and talk to me for as long as I needed. I am truly grateful and for sure will be doing business with them again.
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November 2018 by Heather Baca
Called to ask a couple questions, seemed very pushy wanting me to get a conventional loan, I am the customer I decide what loan I want. Don’t waste your time with them they seem like you bother them! Broward County needs to remove them from there lender list !!!! Horrible customer service!
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November 2014 by Mike Anderson
True professionals......friendly, awesome customer service and great rates. I have had bad experiences before with Lenders but smooth sailing with these guys, I couldn't have been happier. Ask for Scott.
