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January 2024 by Marcelo Salup
Absolutely ludicrous. From the fact that I checked on their website to make sure the 23+ was available and it was not, to the total disregard for customer service from the rep named "Alonzo", the entire experience was awful. The rep, Alonzo, clearly did not want to be there, and did the minimum amount of help he could get away with. These people should not be dealing with customers at all, they clearly hate that work.
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December 2023 by Pablo Suarez
Went to this location to purchase pre-paid SIM cards that I would use with either Connect or Metro. The associate tried to sell me some plans that I never said I wanted. When I explained I only wanted the SIM Card, I was told they don't sell this without a plan, which is not true. I went to a different T-Mobile store and made this purchase with no issues.Avoid.
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October 2023 by Miami Infinity
It was probably the worst experience I have ever had. I could not believe that as soon as I walked in through the door, the man (tall skinny) looked at me with disgust. I was then treated like I was just some low life. Honestly, I went in my work uniform after I was sent by another store. In which I was treated so! well, by the lady attending me. I needed to retrieve 2 other phones. In which they only had one left but then made me wait and told me there corporate store suspected fraud and that I had to return to the other store to get the phones there. "There is nothing I can do" is what they said and still charged me for the activation fee. This was honestly horrible. I recommend that no one come to this store and look elsewhere. Kendall was very nice. I think you should go there. Now i have 2 sim cards and no phones. Maybe if I was rich in a suit and white, they would have been different with me. I heard the guy complain that if he connected my line and phone, it would affect his his report or something. Just go somewhere else.
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October 2023 by Kmaticc
Before going to this T-Mobile, I went to three others to transfer over my data, and they were no help. I meet Enrique and he was very helpful!!! He was patient with me and tired everything to successfully transfer over my data. I highly recommend this store.
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September 2023 by m trumerci
Alonzo at this T-Mobile it’s an exceptional customer service . He’s informative, courteous, not pushy but pleasant & welcoming. Salesmen like this is what keeps customers coming back . Kudos to Alonzo and T-Mobile for having people like him .
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September 2023 by Brigitte Kavanaugh
Enrique was so helpful and patient helping me with my new phone and transferring data from my old iphone to the new one . It made such a big difference to get his help. THANK YOU ENRIQUE !
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September 2023 by Maria del Carmen Bradley
Enrique was patient professional and polite. Dedicated to customer service and satisfaction even on an empty stomach !!!
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July 2023 by Patricia Morejon
We needed to fix an issue with our lines, and at first, everything was fine. However, when the worker realized that she wouldn't make any money from us, she told us that she couldn't fix another person's job because she wouldn't benefit from it. She said we had to go to the other person to get the problem fixed, but that store is in Orlando. I don't know if that's the way the company operates, but it seems like an error to me. I never managed to understand or solve the problem.
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July 2023 by Rick Mulet
I went there to ask why in certain areas i lost coneccction , and the guy told me ... It is what it is .... I do no need. That answer . This is capitalism and we pay for service that work good . I do not need answer like that .. thanks T. Mobile !
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July 2023 by Tito Figueroa
Kim helped Yes me get my free gift and she went out of the way to upgrade the SIM card from 4G to 5G.She did this without me asking. I was very pleased. She is a credit to her company. She's a keeper.
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July 2023 by Gabriella Martinez
Enrique was so helpful in helping me get my internet connection setup. He was very patient and kind in answering all of my questions and helping me get exactly what I needed!
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July 2023 by Richie Hall
My sales rep was Maria. She was awesome. Super fast, polite, and explained everything clearly to me. I moved from Verizon and not only did I get an incredible rate on a new phone and plan, my service is literally 10x's faster. Five Stars fo-shou!! Getty' Up!
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June 2023 by Gabriela Asensi
I highly recommend Cecilia. She went above and beyond her call of duty to help me get a screen protector replacement. She was patient, proper and professional. I will be forever grateful
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May 2023 by Emilio Meléndez
Damien is the Best Customer Service. He is so professional and helped me purchase my new Samsung Ultra.
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May 2023 by B
Amazing service by Damien. Very professional and extremely nice/respectful! He helped me save BIG money when changing all my lines from my previous carrier and helped me choose the right products fit just for me and my family. Not only that but he hooked me up with unlimited home internet for $30 a month!!!! Awesome store, the staff there all seem to one big family and are super friendly. If you want to switch to T-Mobile come to this store you won’t be disappointed by the service. Just ask for and speak to Damien, trust me he’s got you covered!
