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February 2024 by V
Why does this Metro "Corporate" store even have a telephone posted, it's always a busy signal at all hours.
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January 2024 by Luciana Lu7
Super fast and convenient. Very knowledgeable team
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January 2024 by Ernesto Vazquez Vazquez
Very friendly, efficient, and quick staff
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December 2023 by Lee Guido
Terrible customer service. I had to change to another company
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December 2023 by Huzield Galeano (Barber)
Excellent service ?
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November 2023 by Yaremy San Gil
It has been a great experience being assisted by Oscar. He’s the best manager since he helped me out with some problems with my account. The team is capable and I extremely recommend this store! Thanks
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November 2023 by Maybel Delgado
I went to the store to upgrade my phone and Oscar was completely kind with me and got me some accessories coupons since I was purchasing the phone on his store. What a Manager you guys have here!
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November 2023 by vivi saNCHEZ
Terrible service, the employees do not want to work, I passed the data from one phone to another and they charged me $27 and when I was leaving they charged me $20 more and they did not want to give me a receipt because they said that was obvious to them, they robbed me
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September 2023 by Joan Chambers
Very helpful information. Professional and Patient. She answered all my questions.
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September 2023 by Claudia Fernandez
Danny Perez help me a lot very good customer service
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August 2023 by Anabel Lewis
Excellent service by Gino. He was extremely helpful and honest ... what else can we ask?
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June 2023 by Tianyu Ma
I came by this store to get a watch for my friend. I cane here during their business hour but no one was there. I tried to called them before I come and no one answer the phone either. What a terrible store and waste my time to come all the w way and get nothing.
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May 2023 by Mercedes
Great customer service by Gino and especially Oscar. Oscar went above and beyond to help me out with a problem I was having with switching my phone phone number even though he is not a technician but a sales rep who works off commission. Instead of trying to make a quick sale he took his time to help me in 3 separate occasions until the problem was finally resolved. Very empathetic, courteous and just exceptional customer service..Thank you Oscar!!!
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May 2023 by ViCari L.
This corporate store in Coral Gables is my go to. Gino was an amazing decent person, got my father in laws phone up and working and avoided having to buy another phone. Shout out to Gino! Thanks...
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April 2023 by Mirtha E.
Unfortunately I went to this store & had a really bad experience. I'm not going to go into detail because it's too much to say I believe that Metro as well as T-Mobile need to train their personal including the manager customer service customer service is the key from the moment you walk into the store till you leave.Metro as well as T-Mobile should send Especially to the Coral Gables store and the one in Doral, Secret Shoppers not to buy a phone but to get help with changing of a plan or help in general they will be shocked.I do have to say that after all the hell that they put me through my problem was solved in another store they had to call 611 and I was blessed with someone who knew what they were doing .