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December 2023 by Norman Schwartz
I've never had a better or more attentive agency for my insurance, excellent service !
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August 2023 by Luke Joshua
Great service and availability of products! I am so grateful for the coverage I have and the cost I pay!
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July 2023 by Mary Fremin
Absolutely the worst. Jason Killings was extremely rude and condescending and his associate Giuliana is clueless. We were with the agency for more than a decade and had left abruptly due to horrendous customer service and how we were treated. To be head of operations and have such poor customer service is abysmal. There are so many other more professional and knowledgeable brokers in Florida. I would highly recommend using them before using this agency with these two. Unfortunately it always comes down to the people that work there and their customer service skills. Horrible.
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July 2023 by Bill Petrozzi
The worst car insurance company I have ever dealt with. Not only their premiums were double those of the Hartford but so persistent on making you use the GPS device that was borderline insulting in addition to penalizing you greatly if you declined to use it. Make yourself a favor and try other insurance companies really interested in serving the customer.
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July 2023 by Emmanuel Fremin
Absolutely the worst. Jason Killings was extremely rude and condescending and his associate Giuliana is clueless. We were with the agency for more than a decade and had left abruptly due to horrendous customer service and how we were treated. To be head of operations and have such poor customer service is abysmal. There are so many other more professional and knowledgeable brokers in Florida. I would highly recommend using them before using this agency with these two. Unfortunately it always comes down to the people that work there and their customer service skills. Horrible.
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February 2023 by Larissa Pozo
I've had a wonderful experience working with the members of this Allstate branch for over 5 years, and they have always exceeded my expectations!
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February 2023 by Roy Drive
Everything was very prompt and customer friendly.Denise Leita understood my needs and met them all in the best way possible.
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September 2022 by Dan Mino
Do not get insurance from borbolla agent paul is a liar the manager victor is unhelpful and will stick up for his employees before the customers and the staff is rude go do business somewhere else!
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August 2022 by Asif Siddiqui
Unfortunately can't recommended this office. In an effort to save money I was misled and their errors ended up costing me a lot more money. No apology, no accountability. You will have to deal with the consequences of their mistakes.
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August 2022 by Amanda Helms
Highly recommend. Very pleasant and always there if needed. Very happy ?
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May 2022 by Barbie Ellen Deen
I recently purchased a home owners policy from Maurice Knight at Borbolla Allstate Insurance Agency. I was so impressed with the knowledge and professionalism that Maurice had shared with me, as he gave me comparisons of what I currently had and explained what I should have, which was more coverage in certain areas, and when he configured the results, what he was offering was more coverage for less money, and the Gold Nugget in this whole process was that he explained all the coverages and why I needed the amount he had stated.After a few days, I got back to him, as I promised I would, regarding bundling Auto Insurance. Once again, he compared what I had with Geico, and what Allstate offered, which was again, more for less. There were two Gold Nugget here. One was less money for more coverages, and the other was a Mile Wise Auto Policy, since I probably drive around 6,000 miles a year. I am very pleased to recommend Maurice Knight as an Amazing Insurance Agent, who answers all emails in a timely manner. I even recommended him to my Sister, who will be calling him for bundling quotes on her home.Thank you, Maurice, YOU ARE THE BEST! Happy Holidays! :)
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April 2022 by cathy villa
Great, Maurice is an asset to your company. He is very professional and goes out of his way to help. I have no problem recommending Allstate to any one. Thank you Maurice Knight, your the best. Companies need more employees like Maurice.
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March 2022 by Rosemarie Sterling
I have been an Allstate car and home policy holder for over 25 years. As a new resident of Miami, I was so grateful to have been introduced to the Borbolla Agency. The professionalism and care that is extended to me by the Borbolla agency, specifically Denise Leita, is outstanding. Not only has she guided me through the process of selecting home, business and care insurance, she has also made excellent recommendations for a health insurance broker and an estate attorney. In just a short-time, she's become my go-to-person when looking for so many professional services.
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December 2021 by Corey Gordon
I have been very happy with this agency for many years. They're quick to answer any question and I have great car insurance at better rates than many of the other companies. I would highly recommend you calling them for your comparison quote!
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November 2021 by RuCo
I like the Allstate app, policy and website, BUT this agency is suspiciously close to running a "Bait-and-Switch" with their practices. I joined Allstate just one year ago, though this agency, and on my FIRST yearly renewal they DOUBLED the premiums on my Condo policy (Roughly from $580 to $1100). No detailed explanation was given by them other than, - These are rough times and rates have changed. -Additionally, it took me FOUR calls and separate conversations with multiple sales staff, over the course of two weeks to get someone to look at my policy to see if I can save anything and explain the rate change. When I first became a customer, all quotes and agreements to sign up were taken care of in one call (with follow-up email).I have not decided if I am staying with them because the ALLSTATE rates might actually be competitive but, getting people to sign up with a low entry rate and doubling that rate a year later, while also not being responsive to questions, is not professional to say the least.
