-
July 2024 by D Ives
The customer service is excellent at this branch. Thank you for helping my mother with all of her banking needs..
-
June 2024 by Nick Kamparosyan
My recent experience with Citizens Bank has left me utterly disillusioned and enraged. After renewing my CD, they offered a paltry interest rate of 0.05%, while admitting they could have provided a market rate of 5% if only I had asked.
This is not customer service; it's blatant exploitation. Instead of rewarding loyalty, Citizens Bank penalizes unsuspecting clients who trust them with their hard-earned money. It's despicable how they prioritize profit over their customers' well-being.
To make matters worse, when I decided to close my account, they had the audacity to charge me a fee. So not only did they fail to safeguard my finances with a decent interest rate, but they also punished me for wanting to take my business elsewhere.
Citizens Bank's reprehensible behavior should serve as a warning to all potential customers. Save yourself the frustration and find a bank that values transparency and respects its clients. Citizens Bank, you've lost my trust and my business.
-
May 2024 by Abisay Caser
That lousy bank doesn't even deserve a star.
They try to steal your money, they freeze your account without notice, supposedly due to fraud, and even if you attend in person, they won't take you back the money. They are thieves. Please don't risk your money in this bank and give them a bad time. I've been there for more than a month and I still don't have my money back, I'm going to take this to the law, this is illegal ???????
-
March 2024 by Greg
Terrible service, debit cards stop working without any explanation.
-
February 2024 by Joshua Sanchez
Pretty terrible, they will close your account without warning, their website doesn't even work half the time, and calling them to fix reopen it is pointless.
-
July 2023 by karolin PERDOMO
It’s a shame that bankers there don’t want your business . Liz looked at her watch and didn’t make me feel expected or welcome at all . I had an appointment previously scheduled and she couldn’t hide her disappointment when I came in .
-
November 2022 by Luis Puig
Nice, cozy, medium sized place.
-
September 2021 by Al Lch
Visited this branch, HSBC in Coral Gables, there was no teller because according to the banker/manager, out to lunch. Essentially the branch was open but no teller to assist customers. Had to come back an hour later because no one to help. When I returned, teller had a poor attitude in assisting and gave me the oldest bills she could find it seemed, unasked her for newer bills and she declined. She said she had no way to acces the cash matching. I approached the manager this time there was a manager, and he wasn’t any more helpful than the teller. Horrible place and horrible bank to deal with. As soon as I am able to, I will be canceling all my CD and taking my business elsewhere.
-
July 2021 by Real News info.
I love this Bank super high tech and the customer service is excellent! By phone and at Doral Branch I love it! Thanks
-
March 2021 by J D
Awful, crooks..changed to electronic bill without authorization, didn’t notify me, then charge a late fee. When I asked for a paper bill,then said “it’s $5 ....
-
February 2020 by Sarah Gutierrez
Great experience banking with HSBC! Vanessa was friendly and very helpful. If you want personal attention with your finances go here.
-
August 2019 by Michael Skinner
Good branch. It is not often you see an HSBC physical branch. Very convenient.
-
May 2016 by Lincoln karez
Very good bank, staff is not so friendly. I go back.
-
February 2016 by Paula Martinez
Very poor service over the telephone line.....its really horrible....
-
February 2016 by Steve Piggott
This is a great branch. Always helpful and friendly. Nice people, nice atmosphere
