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January 2024 by Robert Eggleston
After reading reviews of mostly all the Enterprise and other car rentals in the Miami area, I found this location to have the best reviews. They live up to the reviews here! They had the exact vehicle we had reserved and were super friendly! It was so easy and smooth!
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January 2024 by John Pardon
The people here are so nice! This was by far the friendliest rental car experience I have ever had. Can't recommend enough!
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January 2024 by Bill
Great service and will plan on renting from this location again!
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January 2024 by George Venero
Not good,I made my reservation six weeks ahead it took me two hrs to get my dirty smelly car dangerous dark tinted windows. Pembroke pines office
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January 2024 by Ray
My experience was beyond great! A special thanks to Arlene and Dominic who were extremely and incredibly nice and helpful which did me a huge favor no other company would have done. I recommend this location to anyone and I will definitely be coming back here often.
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January 2024 by Tyler Jensen
The staff were great to work with when I rented a car for two days! I would recommend!
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January 2024 by Venessa Arocha
I made an suv reservation with them a month in advance to pick up at 8am specifically. Come pickup day they had none. They basically pulled same thing that happened on that one Jerry Seinfeld episode.
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January 2024 by Nicholas Turturro
4 hour wait for any vehicle even WITH a reservation. Had to cancel and take a bus instead. Would leave zero stars if I could.
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December 2023 by Carlos G.
I had a good experience during my rental. Arleen and Mo was great , they helped through the whole process that can be stressful sometimes, but they make it feel really smooth. Good customer service.
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November 2023 by Mariana M.
Do not visit this enterprise! I have never been treated worse at any establishment in my life. I had rented a car from a different enterprise location and called to see if I could return it at this Ponce de Leon once. I was asked what kind of car I had, and then told yes come over. When I arrived a woman by the name of"Mo" looked at me and said they were "dumped." I did not know what that meant. She said they could not accept any more cars. Keep in mind there were four people waiting in the waiting area which were going to rent cars therefore, in a few minutes, they would have four empty spots. I told her I had called and had been told I could drop it off. She said I don't know what you're talking about but I cannot take the car. I said I just called and was told I could leave it. She said that's not true and walked away from me. I have never in my life been treated so poorly. Do not go to this enterprise. If you end up going there, do not, allow Moe to attend you. She is a horrible, horrible person with a terrible disposition who should be fired. She should not be dealing with the public.
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November 2023 by Christine Coppola
I needed help when a rental car I had started making noise and not driving right. I went to this Enterprise since I have a child and was afraid to drive all the way to the Enterprise I got the car from. They turned me away (with my child) and I had to drive on a Friday afternoon in peak traffic with my child to the other site.
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October 2023 by Christopher Machado
Enterprise"I rarely write reviews, but I felt compelled to take a moment to share my recent experience. I've been a long-time customer of this car rental company and have consistently had good experiences. However, this time was particularly special because of the exceptional service I received from the team at the Coral Gables Location.They demonstrated professionalism, knowledge, and, most importantly, kindness. Prior to picking up the car, I received informative calls with updates, and any questions I had were answered promptly, showcasing their genuine care for customers. Upon arrival, I was warmly welcomed, and they efficiently assisted me, displaying great understanding.What truly stood out was their honesty and transparency regarding pricing and other information. They went above and beyond to accommodate and help me. Although the initial car had a smoke odor that wasn't suitable for me, they quickly resolved the issue and provided a replacement. Their understanding and dedication were evident throughout the process.Everyone at the location was courteous, but two individuals, Pru and Moe, were exceptionally attentive, kind, and helpful. It's reassuring to know that there are people out there with strong work ethics who can deliver outstanding customer service, a rare trait that seems to be slowly fading in today's world.
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September 2023 by Ivory Cooks
I rented a car from Enterprise At their Coral Gables location on Ponce de Leon. The agents that checked me in were very friendly and extremely professional. The agent that pulled the car up front told me she already adjusted the seat back because she saw that I was tall. Minor details like that go a long way in this day and age.
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September 2023 by Rodrigo Olalquiaga
The reservation was disregarded. The reserved car category was unavailable. I was given a lesser category car, I had to wait until the car was washed before receiving. The car was not functioning properly at the handoff. Even lesser category car was provided, no handoff inspection was done. Overall rental process took 1 hr.
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July 2023 by Moe T.
Rented a car for 3 days to visit the Keys. It was such a smooth pick up. There was no lines (felt sorry for the people lining up for Hertz on the other side), just got our rental and went to the first floor. On the first floor, you choose your car and some of the cars did have visible dents and damage but we took careful videos and photos.The drop off was smooth. But I'll update my reviews when we see our final bill
