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October 2024 by Cristina
We are so grateful for Olivia and her help during a tough time in our life. She helped us understand the process we needed to take and went above and beyond in any way she could.
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August 2024 by Esteban Cabrales Manrique
I went to this branch today, Sadys and Danae, they both were amazing and helpful. I was trying to open a Savings account for different Chase branches and nobody helped me. Only this location offered me a kind help. Thanks guys.
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June 2024 by Keyer 4577
Long lines, very poor, rude service. Noisy lobby. Very slow and unprofessional
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March 2024 by Lucy Alas
HORRIBLE. If I could score this bank a ZERO I would. My mom who happens to be in hospice has been getting charged $12 per month on her chase account. I just happened to open her statement to see that there is only $24 left. Just left the Alhambra branch where I was told by Danae Hernandez, Branch Mgr, that the account could not be closed and that I had to do a power of attorney and have my non ambulatory mother in hospice sign the form!! Otherwise when the account goes to zero dollars she will get charged $24 by the bank! DOES ANY OF THIS MAKE ANY SENSE TO ANYBODY!!! Ridiculous and policy.
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March 2024 by Erik Alexander
Horrible service and rude employees. As a long time client, and even though I live close, I avoid this office bc of their usual incompetence.
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October 2023 by Annett S.
Seem to be getting abused by the Claims department and Customer service Specialist at Chase. Not tolerated. I've been a loyal member for several years. This seems OUTRAGEOUS. SETTLEMENT please from Claims and their Customer service team for the inappropriacy it seems. caution to new members and etc members.. Hello my friends.. Pleased to meet you all. this seems concerning... Thank you for your valuable time, Annett Nicole Strahan #5181
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September 2023 by Liz P.
These banks all have issues here. They don't like Americans. They don't like or hire African Americans either. Most of these places speak so much spanish that you won't feel comfortable in their banks. You'll feel an"undesirable" customer. These banks are all looking for large overseas business from Central America and abroad to be utilized by their Chase banks in Miami, FL.. That is not an a major issue, but these banks are unbalanced in implementing so much Latin styled security and not dealing with customers because of this. It's fairly grotesque. It's sort of like visiting a city in a Muslim country where the banks are open and on reserve for men. Everyone else made to feel unwelcome. After I got my real estate license I went into these banks and most definitely felt totally very uncomfortable in them. They are obsessed with security. Its unclear against whom. So this alone will make you uncomfortable in the bank here.
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October 2022 by Mimi M.
Nice people and convenient location but understaffed. The wait times are crazy long!
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September 2022 by Miami Mom
Nice people and convenient location but understaffed. The wait times are crazy long!
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May 2022 by Carmen Calderon
(Translated by Google) Very good service and advice. Very happy with the care.(Original)Muy buen servicio y asesoria. Muy feliz con la atención.
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April 2022 by Muriel Thomas
Wish I could rate a zero. If you are black or African American run the other way, they don't like black people. Went there one day to open a bank account and they was busy which I understood so I had to set up an appointment which I did. My appointment day came, and they ignore me again just like the first time I went. Nobody welcomed to me, and they ignored me both times let me seat in the lobby, and no one said not one word to me.
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November 2021 by Shannon S.
The location is clean and the staff is very thorough. There was an actual notary on staff which apparently is hard to come by! The service was very quick which I appreciated.
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September 2021 by Alon Winnie
Absolutely terrible customer service. I have had an account at Chase for many years. I came in a month ago to do some banking and asked if I could add my wife's name to my bank account. They said sure, come any time. I asked if I needed an appointment. "No, just come by any time." Finally we came. My wife had to spend 30 minutes each way to come, and arrange a babysitter. We arrive and they tell us because we didn't have an appointment, we will have to wait 2 hours. Obviously not going to do that. Incredibly frustrating. Will be closing my account.
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September 2020 by Jannet Hug
(Translated by Google) Excellent attention(Original)Excelente atencion
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July 2019 by Catrina Mendez
Service here really varies. This location has a nice big space. It is also very clean. The service varies on who helps you. I found the women at the front desk are very good and polite. The guys sitting at the desk not so great. One of them was so rude to me, I couldn't believe it. He did not want to help at all. So lazy. I left and came back and asked help from another guy towards the front. He helped. They did nothing about the bad service from the rude guy who was still sitting there towards the back like he was some god. He was not a manager - just some everyday guy who did not want to work.
