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January 2024 by Sean Sylvester
My office is two blocks away. Made an appointment online and was attended by Javier. Very helpful and friendly. Appointment started right on time and they resolved what we needed for our business.
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January 2024 by joel grob
Have come here multiple times and every time they make you wait at least an hour even when it is slow and claim they can’t do certain jobs to avoid having to work. Recommend against it and it’s a shame since great location if you live in the Gables
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November 2023 by Lizbet Basulto
2 tellers numerous clients ridiculous
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October 2023 by MARISOL BENAVIDES
Excellent service, they are attentive and polite, the branch is clean and beautiful
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September 2023 by Andrea Vitorero
Sandra is a very good executive and resolves all issues raised.
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August 2023 by Idalberto P.
BareLY a 1 staR operation. Stay away at aLL cost. Never any parkinG available. Always 1 teLLer open whiLe aLL the other bankerS have other priorities anything but their banking customers. TotaL disappointment. If you have plenty of time to waste visit this branch. You won't be disappointed.
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July 2023 by Ana Hernandez
They never answer the phone. I went personally to be told what documents I need to open 2 new accounts and they gave me an incomplete account. I made an appointment and they saw me 20 minutes late to tell me that I was missing information. A nonsense.
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June 2023 by Victor Katz
Great Bank Edward one of the associates was incredible and provided me with some of the best customer service I’ve ever experienced
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June 2023 by Regina George
I’ve been calling for months, i have to come here from out of state and I need to be prepared but no one ever answers the phone. No matter what time or day I call
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May 2023 by John Rojas
Worst bank in the world they act like the customers don't exist they walk right by you and have conversations with each other and have customers waitinh
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March 2023 by Karen Padrón
Worst part of working with people is the constant risk of bias. Making assumptions is dangerous. This place have bad customer service. Representatives are not there to serve or help you. How happy you leave the bank is not of their concern, not surprise that your average rate is a 2 out of 5. They speak slow and low to seem educated, but they are not, they are indeed disrespectful. I left the bank so disappointed I would have closed my accounts right in the moment but not worth spending one more second there. Go to another facility or change bank, last option may be better.
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December 2022 by Alejandra Teran
Multiple employees doing nothing, yet they make you wait a long time for a simple question. Terrible customer service
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October 2022 by A TORO
Is it unbelievable, that on Saturday they close most banks.And one of the few open, only has one teller.A wait line that the manager of this bank, should manage in a better way.A horrible experience at this branch always
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October 2022 by Lolo D. J
I think Pollo Tropical is the likes of the staff in the morning, slow people, they ask you many not required things for a new account when you are a young man working for his food, oh but if you look like business man the deliver to you as soon as possible, not only that the one in charge is a disgraceful old lady that don’t like to work at all, denies anyone and anything. Thanks to this BoA location I’m having another account on my name. God bless all
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October 2022 by Henrry P.
Bad service I arrived at the entrance and I told them I needed a letter they told me yes then I told them I was going to deposit so when I returned they didn't write me down. I've been waiting for my turn for more than 40 minutes. for a letter that my other bank gave me in 10 min. terrible service.
