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March 2024 by Joe L.
NOT open until 9 PM... online (here) shows the pharmacy is open M-F until 9 PM. Drove there, and the pharmacy is closed. Banker's hours? Yes, I agree things were better when Adam was in charge of the pharmacy. Before that, and even with Adam, was that petite pharmacist (Vietnamese?) who was so professional and efficient. WHAT HAPPENED!?? Seems like an abandoned convenience store now. Lots of employee turnover.
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January 2024 by Zee S.
Ever since Adam & Dee left the pharmacy. It has been a nightmare with the new pharmacist he picks phone & will leave you on hold at times if lucky under a half hour. I've seen ppl come in with their cell phone showing an hour on hold making it impossible to do anything but to show up at the pharmacy and still no resolution. Walgreens needs to have the main pharmacist Kalid has to go. Please consider of changing pharmacies
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December 2023 by Alexandra reyes
I was there with my service dog and the manager called my mother without my knowledge about my dog tasking while doing DPT and was demanding my service dogs paperwork which is illegal and a violation of my ADA rights to the manager please read the ADA and do not call the parents of a young adult as that doesn't help as u never know the situation at homePlease do better
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September 2023 by Carrie S.
This store has gotten so bad! I've been going here for years and now I have had the worst experiences ever! I went inside to get a prescription and there was a line with one person at the counter. I decided to pick up a couple things in the store and go to outside pickup. When I got to the register the woman didn't know how to operate the register and kept trying to ring the guy for 15 minutes! All the while they were calling for someone to go to the cosmetic counter and no one showed up. I left my basket and walked out. I drove around to the prescription pickup lane and was behind one car. I turned my car off it was taking so long. Two cars behind me finally had enough as it was now about 20 minutes and this guy still was waiting. The cars behind me pulled out and so did I! On my way home I get the automated call from Walgreens that I have a prescription to pick up! I cannot stand this place and am moving my business to another store! It's completely ghetto!
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February 2023 by Mary F.
This Walgreens is in a lovely community so it is particularly disappointing that it is so awful. Regardless of the hour they rarely pick up the phone in any of the departments. When I wanted to check on Covid vaccine availability after 4 hours on and off on hold I finally just went to another Walgreens which is 5 minutes away. There used to be a really nice man who worked there and he is never there when I am. I have a few bad experiences in this location so try not to go there but when I'm walking, it is most convenient. A few weeks ago I had placed multiple online photo orders and was notified by email they were ready. When I got there a woman said it was too late to come but I said I just got the emails and the store is still opened. She literally ignored me and went on with whatever she was doing so I walked around and found a manager. The photos were paid for so they just had to hand them to me. The manager said I shouldn't have come so late and she couldn't find the photos. Eventually, they did. Early today I place an online photo order and got an email saying it would be ready in the afternoon. It was for one greeting card and at 7pm I hadn't received confirmation so tried reaching the photo department for an hour. No one picked up and I was transferred to another department where no one picked up. I finally went in person at 8pm and the folded card was printed on a 4 x 6 single sheet. While they were redoing it (took 45 minutes in the store) I figured I check out the 50% off Valentines merchandise/candy. The items rang up full price even though literally on the shelf next to the sign. That same manager said they weren't on sale and could be sold for Christmas. I'm not sure what she meant but she wouldn't honor the sign. This was not an isolated misplace item. It was one of 8 items! None came up 50% off. Most significantly, while I was there, there was a verbal altercation between another customer and this manager. There was yelling an accusations of bait and switch, etc. I just wanted to leave so paid and left. The photo card was not done correctly!
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December 2022 by Sarah M.
The holiday cards are dreadful. I had spent so much time getting pictures together and I was absolutely gutted when I saw what they looked like. The quality would have been better if I'd printed them off at home.
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June 2022 by HUGH K.
If there was an award for the worst customer service, this place would have a trophy case full of them. Standing in a line of a dozen or more people because there is only one register open is inexcusable, made even worse by the customers with fistfuls of redemption coupons that make the transaction take 4 times as long. Hire more damn people, and make the customers with coupons wait in a separate line.
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January 2022 by Olive G.
Don't waste your time calling the pharmacy. I just sat on hold for 53 minutes. I was finally next in line and it sent me straight to the survey. Thank you for that.
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December 2021 by Grecia C.
Horrible customer care, I have to call 4 times for someone to answer the phone. The medicine that the dr prescribed was not cover by my insurance . The pharmacy made me call urgent care so they could switch the medication. I was told by Urgent care that is the pharmacist job to call the doctor. They do not care about the patients . luckily the lady at the urgent care helped me. Do not go to that pharmacy
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November 2021 by Sam E.
I've lived in Cooper City pretty much my whole life. I was raised here and moved back here after starting my own family. I've reached the limit of my patience with this garbage pharmacy. They used to be great for years but since Covid began they've gotten worse and worse. Now I can't stand it. They're slow to answer the phone, constantly dropping my call while I'm holding. There's long lines that take insanely long to get to you and their vaccine "appointments" are worthless. I came in with my wife and kids for our flu shots and had scheduled an appointment for each of us. We arrived 5 minutes early and there was a 3 hour wait. I asked why they wouldn't see us before walk-ins and they said 90% of the people here have appointments but there's only have 1 person able to give shots. We went to Publix as a walk in and we're in and out in 15 minutes. I could write about other garbage experiences I've had here as of late but suffice it to say this walgreens straight sucks.
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October 2021 by Riftur S.
I have been going to this Walgreens pharmacy for years and have never had any issues filling my prescriptions. In June, the pharmacy manager quit and now I am unable to get my prescriptions on time since then. No one answers the phone and if they do, you get hung up on. They also never have my medications in stock anymore. They treat me like I am bothering them and they do not have time for me. If you are looking for a caring pharmacy that will treat you nicely, this is not it anymore.
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March 2019 by Jim (Jim)
Last minute passport photo quickly and $15