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January 2024 by Sanya H.
This is my regular pharmacy as it is so close to my house BUT...... This pharmacy for the most part is uncaring and sooooo slow. Pharmacy associates sure do take their time getting to the customers. The day time pharmacist (a man) is obviously not happy with his job/life. The evening pharmacist(a woman) is very nice. Thats the ONLY reason they got 2 stars.
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December 2023 by Thomas Michalak
Why bother having a phone number at all since your entire IVR is set up to not have to speak with anyone...????!!! No really Im not talking to your robot. So I guess we have no business at all. Its a big fat pass for me....
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November 2023 by Milagros Soler
The worst CVS in the city, the worst customer service, there is no respect or empathy…. And they are always lost, they don't know anything ?
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November 2023 by Darren R.
Very clean drug store. Friendly staff and pharacist is knowledgeable. Hours of operation are reasonable. Easy access from major highways.
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September 2023 by Nicole F.
Was told my prescription would be ready in 30-45 minutes so I chose to wait. Received a message 40 minutes later that my prescription had to be ordered. Would have been nice to have been told this when I first came in. Requested just 1. Waited another 20+ minutes. Over 1 hr. Extremely frustrating.
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August 2023 by ali c.
Pascal and Jamie were very very very pleasant and very patient and beyond kind all customer service should be like this and I will continue to come to this CVS as I do a coupon etc. kudos to them! I hope they both get recognized for this for being so patient and kind with me
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May 2023 by Lisa Castillo
Great customer service by Johnnetta! I saw her in the aisle restocking items while I was shopping and she asked if we needed help with anything. At the register, she greeted us with a smile. Johnnetta was extremely helpful, she explained care pass and coupons to me because I had no idea what I was doing in the app. She was very patient and knowledgeable about the way that it all works. Great Customer Service, which is very hard to find these days, but she definitely is an asset to CVS.
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May 2023 by Paskall Pickens
Staff was really helpful finding new things I needed and even helped me save almost 25 bucks with coupons… very helpful, professional and kind. Thank you
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April 2023 by Brittany Connor
***This rating is for the pharmacist Susan at this location***!! I wanted to post a positive review about Susan, my favorite pharmacist in the Cooper City area. She has always been very helpful, kind, caring and generous with her time. This pharmacy doesn’t have great reviews, but I continue to be loyal to this location particularly because Susan always makes my experience wonderful. I always have a lot of questions, and call pretty frequently, but I have never felt like I was bothering her when she is the pharmacist on that day. Thank you Susan for caring about your patients’ needs and loving what you do because it shows!
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February 2023 by Manny R.
Worst Pharmacy I have ever dealt with, the poor service, and lack of availability is a reflection of bad management, I'm forced to used CVS by my insurance, but will be going to another location moving forward, avoid the headaches and seek another Pharmacy. Upper management should look into why this location has such a bad rating, and make necessary management changes.
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February 2023 by Prestige Club
It would have been nice if the person at the pharmacy had told us they would close at 6. After taking our prescription and stating we are going to lunch and walking away ?
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February 2023 by Amy Tinoco-Friedman
Was treating rudely at the pharmacy counter and have been on hold for 33 minutes ! WowI am switching to Walgreens tomorrow, this the third time we have had problems here
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February 2023 by Ilona Allen
The girl Alessandra in the pharmacy is quite rude and and really should find another job if she's unable to provide customer service while working in a pharmacy!! Customer service and politeness go along way!!
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January 2023 by bailey koch
I went there 15 min before closing, the employee couldn’t figure out how to give me my prescription for 13 min then I was told to leave without my prescription because it was closing time! Worst customer service, I wish I could give them 0 stars
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December 2022 by Mary
Horrible service by the lead male pharmacist. I came to pick up my COVID prescription with fever and chills; after calling and being told that everything was ready for pick up. The pharmacist says it’s not his fault, I’m not sure who’s fault it is but they had me on the phone before why not resolve it then! In the meantime I was told to step out of the driver through lane and wait. This is not my first time receiving this type of service at this location!