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April 2024 by Jess R.
Hi, I am writing because the pharmacy manager Richard Williams treated me with such condescension and rudeness today that I literally spent the first part of my afternoon writing this review and calling CVS national headquarters to document the incident. I looked through a number of these Yelp reviews, and found that unsurprisingly, many other customers have had awful experiences with Richard. I hope that CVS corporate will do something. I was at the front of the line and was trying to use a GoodRX coupon. The associate told me to wait so that Richard could process the coupon. Richard was busy giving a vaccine to anoher customer and still another customer was waiting for him as well. In a gentle voice, I asked the associate if by any chance he could process the coupon, as associates have done that for me before at this location. Richard abruptly pulled the needle out of the shoulder he was vaccinating (the customer looked perplexed at the suddenness of it) and screamed "How dare you yell at my associate? Everyone here is angry with you. Mortified, I walked to the side, and another associate took pity on me and decided to help me. I asked her for a national number so I could report the incident with Richard. The associate, who was very kind, apologized for Richard, saying "He's just overwhelmed." This is not an excuse--I am an elementary school teacher and my job is all about keeping calm if I'm overwhelmed. Richard had let his emotions get the best of him. Richard heard me whispering and said "What are you saying? How dare you speak behind my back?" I told him that I felt humiliated, that I had spoken calmly, and would like an apology. He said, "What's the problem? You got your medication. Stop harassing me." I said, "I have the medication, but I've lost my dignity. I feel awful right now." I started crying and left the store. After this, I went home and called the national CVS hotline to document the incident. To CVS's credit, the woman I spoke with validated my concerns and spoke to me with professionalism. Still, I am honestly considering switching CVS locations even though this one is near my home. I should add that the associates, including April and Raul, treated me with kindness and respect.
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March 2024 by Ricardo G.
Came to spend at least $300 in a hurry but needed to rush to the restroom- of course with 5 people at least unpacking etc straight up lied that the restroom I out of service. You deserve - 10 rating. Where are you going to the restroom if it really is out!!!!! You suck so bad!!!!!!!!!!! Hope you lose your job !!!! And never get one back !!!!! Same to the stupid people who look over this stupid CVS with so many millionaires around - they don't deserve to be in business!
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February 2024 by paula y.
THE worst pharmacy around. The staff is always rude. I've never had a nice or kind interaction with the pharmacy. Front of store is perfectly fine. I go only for the convenience of it being so close to my home, but an seriously considering going somewhere else. I suggested to them they may like to read they're reviews and perhaps they'd make changes. One could only hope. but it's a nightmare every time.
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January 2024 by Belisa M.
I often participate in surveys when I have great experiences, I wish I could do the same with this pharmacy. I'd like to start off with the fact that CVS and their automated phone system is awful, not the stores fault but the wait time certainly is. As well as the fact that they pretty much have no more cashiers in the store itself. I refuse to work by scanning my own items after leaving work! Most of the pharmacy staff is utterly rude. I use this pharmacy b/c my insurance covers most of the meds and they have a drive through. I have rheumatoid arthritis, which makes it a little rough to walk some days.. I called today and asked one of the pharmacist if I could use GoodRx and conjunction with my insurance (TV ad says they do) she said "no, it's one or the other." So when I asked for the price with each, she sighed and said "ma'am you're just gonna have to come in the store for that I can't do that right now." I had that prescription filled the week and a half ago by my doctor and it they sent a text saying it was ready, I had already been to the store three times (to show them the text) only to be told It was not in stock! I switched to Walgreens even though there's no drive through. They are helpful, polite and still have cashiers! I absolutely do not recommend this CVS to anyone. Bring back your employees and get some nicer ones!
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December 2023 by Jesús Rachid Luiz
??? Shame on you CVS! Restrooms out of service? Really! You should be Shut down for that! Elderly people can’t hold it while shopping. No now what?Furthermore. I never saw more dirty carpets in my life.
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December 2023 by Anthony Hawkins
The store manager Hadia is terrible she cannot lead a team in the right direction, the store carpet is disgusting they allow everyone to bring all type of pets up in through the store including their bikes/scooters. Always homeless people hanging out near the store annoying customers, customers always stealing & leaving the store a mess. THEY LIE & TELL CUSTOMERS THE BATHROOM IS OUT OF SERVICE WHEN ITS NOT THEY JUST DONT WANT THE PUBLIC TO USE IT. Which is why they leave those blue totes near the bathroom with the sign there, never enough staff, pharmacy staff never answers the phone and they be right there doing little to nothing at times. Giving the other race more privileges & pay just to do nothing.
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December 2023 by Real and Fake Different
CVS, the Online Drugstore, Pharmacy, and Prescriptions platform, has undoubtedly emerged as a reliable and convenient healthcare solution. With its user-friendly interface and extensive range of services, CVS offers a seamless online pharmacy experience.One notable aspect of CVS is its commitment to customer care. The platform provides a user-friendly interface that allows customers to easily navigate through various healthcare products, prescriptions, and essential items. The accessibility of information regarding medications and health-related products is commendable, aiding customers in making informed decisions.Moreover, CVS's prescription services stand out for their efficiency and accuracy. The online prescription refill system ensures that customers can easily manage and renew their medications, saving both time and effort. The platform also facilitates consultations with healthcare professionals, adding an extra layer of personalized service to the online pharmacy experience.The product selection on CVS is diverse and comprehensive, catering to various health and wellness needs. From over-the-counter medications to personal care products, CVS ensures that customers can conveniently find all their healthcare essentials in one place.Additionally, the reliability of CVS is reflected in its commitment to timely deliveries. The platform's efficient delivery system ensures that customers receive their orders promptly, contributing to an overall positive shopping experience.In conclusion, CVS has successfully positioned itself as a go-to online pharmacy and drugstore. Its user-friendly interface, extensive product range, prescription services, and commitment to customer satisfaction make it a reliable choice for individuals seeking a seamless and trustworthy online healthcare solution.
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November 2023 by Jake J.
Worst pharmacy. I waited over an hour on hold just trying to speak to a pharmacist. Couldn't reach anyone. Drove to the CVS while on hold. While there I could see Pharmacy employees just ignored all calls. This is unacceptable from a pharmacy
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October 2023 by Evee
Wrost experience ever! I was trying to purchase something and I wasn't understanding why the coupon wasn't working for my purchase because I didn't notice that the coupon excluded what I was trying to buy but the man who was helping me lost his patience because he wasn't explaining to me why it didn't work and then he went and said you're driving me crazy and when I asked for his name he took off his name tag. I don't understand why he had to treat me like that when I was trying to understand
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September 2023 by Ryan Anderson
Richard the pharmacist on duty and his team are the most engaging and helpful humans with which I have ever interacted. My son had a rough ear infection, our Rx was not in stock, and they turned over every rock to get the medicine he needed. Not only were they highly effective, they interacted in a warm, personable, friendly and urgent manner. Richard’s team has won my loyalty for life
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September 2023 by John Fitzgerald
Impossible to get phone information..I’ve been in the store and they simply don’t answer the phone
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July 2023 by Valerie Amat
It’s always a pleasure to go to cvsI always find what I am looking for
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June 2023 by Zachary Barker
Perhaps it’s a sign of the times but my doctor called in a Rx two weeks ago. It’s a medication that I understand to be difficult to get sometimes, but my app read that the medication could not be filled, yet every time I called (only got through about 2/10 times, whether on hold and someone not getting back to me or just not picking up at all) and on the numerous trips to the pharmacy in person I was assured my medication was in the queue but they didn’t know when they’d get it. Finally after speaking with a pharmacist (who finally took the time to actually look into it) and pushing (mind you I spoke with the head pharmacist the first day and was given the wrong information) I come to find out the Rx wasn’t even ordered. My insurance didn’t cover it for one so maybe that’s why it wasn’t placed, but I was never once notified, constantly given misinformation and now do not have any left of the medication I need. After this refill I may have to switch pharmacies. Gave it my best shot.
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June 2023 by Nilma Feliciano
I want to give a review to cvs at 27th ave. Miss Midalys one of the people at the front cashiers is excellent. She is very profesional, and runs the extra mile if there is an otc article needed. There are some others that are rough and not helpful. But Miss Midalys is an example of service in the pharmacy. My congratulations for having such a professional employee.
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May 2023 by Norma Mehler
Associate, Ana was very helpful. She helped save me a lot of money.