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November 2023 by Not2008Me
The manager here has to be the absolute most unprofessional & rude person I've ever had the displeasure of encountering. After he got caught telling a boldfaced lie concerning some documentation, which his subordinate tried to cover up for. I expressed that I had valid reasons that I didn't trust this bank anymore. Instead of inquiring as to how it could be rectified or Offering a solution or even basic understanding he displayed a TOTAL LACK of customer care & interpersonal skills & became snarky & nasty stating I was just "complaining" & why don't I just stop banking there as of moving billing cycles, reassigning account numbers etc is a 3 second job. I have been loyal to SunTrust for years,but this manger was flat out disrespectful. He is a gray haired Hispanic male, but I don't know his name. Extremely nasty manager! Don't bank here. Save yourself the stress.
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November 2023 by Sean Breslin
Such a better experience than the Truist on Military & Hillsboro.
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I went with my son and mother to open and account for my son was between 4:40 to 4:42pm, one of the guys there approach to me and he asked me which transaction I would like to make, I told him I want open an account for my son, he told me that I have to go another day at least 30 minutes before 5pm, I said I already here, so you can left around 5:10pm, they have the worse customer service, then I asked them that I want to talk with the manager, he told me she left, then another woman approach, I explained again but this one was worse than the other, now she told me that I need to make an appointment, and when she saw all the coins, she said you have to count them and put them in a case each of them, this people are so rude and unprofessional, I never received this kind of treatment.
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May 2023 by Kelly Chaves
That’s the worse bank ever. I can’t explain how frustrating it is when you can have your money
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January 2023 by davisha517 Scudder
I had a great/very efficient experience with opening a Money Market account with the help of Mr. Garcia.
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November 2021 by Melissa Polos
The one teller is so rude. I’ve been a bank customer for 3 years and for $200 withdrawal she not only required my ID but two other forms of ID and so condescending and rude about it. I actually drive further to go to Coral Springs where everyone is polite and professional
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September 2021 by Mike Pelligrino
I went in last Thursday at 11:15 AM to open a new account and there were 2 employees and NO customers and was told no one could sit with me to open an account. They were also pretty rude.......WOWZA! I would have to drive 5-6 miles past this branch to another branch to hope for service.
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June 2021 by Matt M.
The worst bank in the state and the worst staff. They are high school drop outs and move slower then a turtle.
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March 2021 by Alex Martinez
Bankers don't seem to have a lot of experience doing wire transfers. Suprising and concerning.
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January 2021 by A. Wiggins
Bank is closed. No longer open. I cannot access my safe deposit box. Fantastic.
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February 2020 by Allan W.
I guess as far as banking...they are friendly enough. It's very busy here and only 2 tellers so maybe they could step that up to get a 5th star.
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January 2020 by Ian M. Gardner
Mr Blackburn opened my account and set me up with service
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January 2020 by Little Surfer
I went to this branch for the first time today to cash some bonds.
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July 2019 by Erica Ortiz
Worst bank ever !! Go anywhere else. I would definitely not reccomend to anyone
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April 2018 by rob tursi
Have signed over my check times and times over and went through drive thru window, and now after doing this for almost a year I need to now come inside? If this was a compay standard they why was this being done over and over differently.
