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March 2024 by Steven Reiter
The whole place clearly hasn't been cleaned in years. The amount of dust is unbearable and unsanitary. Maybe management should actually work and clean themselves if they are too cheap to hire a cleaning service. Clean the place or close permanently.
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March 2024 by Kimberly Sebastian
Alania is amazing!
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March 2024 by Rob RU
Some times you get a good massage, sometimes you get a basic massage.Clean, comfortable, relaxing environment.
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March 2024 by Fred Roger
I usually don't leave reviews, but this is the absolute worse business and customer service company I've dealt with in a long time! They robbed me of 17 existing credits (over $1200) in services because my credit card number changed and I didn't know. No one ever reached out to me to update anything and when I finally went to book a massage, they told me I lost all my 17 credits. The only way to get them back to to pay them for 17 more months. Completely unprofessional and terrible business practice. See you in court!
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March 2024 by C Per
Really disappointing experience for the price. I asked for a firm massage and got a light rub I’d say. Not a proper massage at all, won’t be returning.
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February 2024 by D wards
Okay message kind staff. Paid 130 with the tip wasn't worth it targeted spots weren't hit properly would think if you're paying an x amount for a message it would be done maybe I'll give it a second try wasn't bad but wasn't worth 90 in my opinion. Overall kind staff clean place but the final product for the price is okay.
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January 2024 by Kimberly Castillo
There's a few things this business is lacking customer service skills and holding their employees accountable are two of the major ones. When you're a manager you should make sure that your employees know the policy and inform customers about that correctly. I called to ask the employees if they could please email me the cancellation form so I can cancel my membership. Is extremely difficult for me to get there in person since I work two jobs. I was canceling my membership because I haven't been able to use it due to how much I work. The employee told me that they only take cancellations in person and they were not able to email me a cancellation form. I asked the employee I don't understand how that would make sense if I moved out of the state. How would you expect somebody to come and cancel in person? I was finally able to make it there in person to cancel I explained to the assistant manager of the frustration I had with not being able to cancel via email. This manager told me that it I could've canceled via email and she wasn't sure why her employee would tell me that. I expressed my concern about getting charged after canceling and ask them to remove my card from file however they completely refuse to remove my card even though I had already filled out the cancellation paperwork. And what a surprise days later of course they charged me for another month again. So anyways since then I have called more than a few times to try and get in touch with the manager however it took the manager over 2 weeks AND me calling 4+ times on separate occasions for her to get back to me. ONLY! to tell me her employees were wrong in telling me I can't cancel via email, and that I wouldn't get charged one more time and apologize foe that. But then proceeds to tell me that she will NOT reverse my payment. After going back and forth with her for 10 minutes and reminding her that her assistant manager was the one who assured me I wouldn't get charged she refused to refund me. She did NOTHING to try and resolve the situation or hold her employees or herself accountable for what they said. Absolutely horrible customer service.Just to add on.. finding a good therapist here is 1 in 5 unfortunately.. even the ones the reccomend. Michelle was amazing but every other one I tried would just "fluff you". If you're looking for a quality massages save your money and look somewhere else.
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November 2023 by Taryn Little
The worse massage of my life. I paid a lot of money just for someone to lightly rub oil on me. Very disappointed. I just had a baby too and needed a good massage. Will not be going back ever. Waste of money.
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November 2023 by L Alonzo
Great place! I love the new manager GiGi! She’s so kind! Loved my experience!
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October 2023 by CeLe
This was one of the worst massages I’ve ever gotten in my life!!! ? I’m not trying to be funny, but I came in very specific about my needs and they weren’t met. I booked a 90 minute DEEP TISSUE massage, and got a 60 minute rub down. I’m very disappointed and saddened by the service I received with Judy. Money was still taken, and no other acknowledgment was given besides booking with someone else. I have a Memebership, and honestly I’m wasting money if this is how my massages will be. Nothing that I asked for, was what I received!!!!!! I’m very upset. I walked away nearly in tears because this is not what I expected. I’m still in pain, still tense. I’ll be booking with another Massage Envy just so my needs are met. I can’t fathom how horrible this massage was. I’m so sad about it :(
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July 2023 by Jenna Collazo
I really love Massage Envy! I have the massage package where I pay like $60 a month for services. My favorite therapists so far are Karen and Lillian. I definitely recommend coming here. Its also nice that you can text when you ate trying to make an appointment or ask any questions. They do facial and chiropractic treatments here.
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May 2023 by Marsha Arias, LCSW, Inc
Had a gift card to use. The room and environment was calm and peaceful. The staff was professional and I enjoyed my massage.
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March 2023 by María Eugenia Anaya Barone
I do have a membership for this company and I think I did a mistake.My conditions are two: massages for deep tissue with a woman therapist.Two times at this location and both of them were not good.The first one I arrive and the therapist that they scheduled for me was a man when I said really clear I don’t want to receive any kind of massage from men. I waste my time driving there.On the 2nd time I called and I asked clear for my two conditions and “Sky” or “Skiller” (I am not sure about her name) gave an appointment.When my massage was performing I was waiting for deep compressions and she never did it. I asked the therapist, and she told me she was not specialized on that ones. What she was doing are light or medium pressure.I explained her and she was nice and tried to do it a little stronger but Not Way…. Between it wasn’t her right pressure and her Long nails… the massage was not pleasant… it was a messy. I definitely waste my money and time.I must say: Stay away of this franchise. You are paying for “60 min” but you are paying just for approximately 40-45 minutes per session.
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March 2023 by Juliana Claros
I love the massage I want to go back soon !!
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February 2023 by B C
I had booked an hour full body massage. It was completely a waste!The masseuse was horrible, she barely worked on me, and in less than an hour, I was already dressed and out of the door.I can't imagine for those who booked the 45 mins service, by the time you get undressed and trying to relax you will asked to get ready to leave again.And NO, I will NOT recommended anyone to this establishment.
