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November 2023 by Nex Angelus
Great staff, always friendly and very helpful. Branch manager Susan is just fantastic ! Forget the negative reviews, this is one of the best banks in the area overall.
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August 2023 by ameer shihadeh
Worst branch they’re making me switch from Truist to a different bank after 8 years I couldn’t take it any longer they’re awful
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February 2023 by John Leeheart
My personal experience with this Truist location went great. Tellers were kind and so was the branch manager, who was very helpful and informative. They helped me out with what I needed and I'll end up profiting from it!
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January 2023 by Not2008Me
The ATM is never in service, just go to the Promenade location or the one on Atlantic & rock island. I'm tired of driving there only to find out nothing is working
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September 2022 by Will Davis
ANDRES the banker was rude and had a attitude problem. I went in to open an account and he had a nasty remark and made the process very difficult. Would not recommend doing business with Andres or THIS branch
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August 2022 by Dan P.
The worst Customer service period. They don't care about customers. It's not just the branches it goes all the way up the chain. You don't even get the decency of a call back. Run. They suck
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July 2022 by Lisa G.
Worst Customer Service. No communication to resolve problems, over 2.5 hours of run-around on the phone several times with incompetent operators who provided me the wrong information, which ultimately charged me extra fees and charges. 1Star is too many. I recommend NEVER doing business with this bank, especially if you want to keep your sanity.
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June 2022 by LENNY PEIFFER
HOME EQUITY LOAN - DO NOT USE!!!When they want your business they will tell you anything to have you sign the documents. We have a lien and part of the funds was to pay off that lien. We were crystal clear about this issue. The rest of the money was for necessary home improvements. The loan officer, bank manager was very understanding and said YES, NO PROBLEM we can get around this issue as long as everything else checks out. Our credit is very good, plenty of equity in the home. After over 30 days of processing sending him the necessary documents, he started to avoid us. No return emails, no return phone calls, etc....Finally we went in the bank and confronted him. He said, " you have liens so we cant do the loan". REDICULOUS. This was told to him up front and he understood with "No Problem". He checked our credits, did the desk top appraisal, knocked our score lower and just wasted our time. He is also the LEAD loan officer / bank manager there. Nobody is above him, so apparently he has no boss. He should be fired. STAY AWAY!!
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June 2022 by Laurence G.
Since the account opened with BB&T was merged with Suntrust and Truist the bank service has changed changed from excellent to horrible. The staff is still wonderful but the bank policies are not. In my checking account I have bills being paid monthly to the same creditors. If the money is not in the account three days before the payment is due it is called a pending payment and an overdraft fee is charged. When I complained about the fees deducted from my account ($36 each) I was told that as I had one fee returned a year ago there would be no refunds. I recently closed a safe deposit box six months early snd was told that there would a refund of $55 posted to my account. Three weeks later no credit posted although I was debited for $25 for a key that had to be remade. When I have tried to contact the branch by phone a computer tells me that a representatives are busy and to leave a message. After three attempts I have yet to receive a return call. Two stars is generous for this lack of service!
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February 2022 by FIRE TEC Inc
We have been doing business with this same branch for years and they are always there when we need them plus very professional and friendly
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February 2022 by H Souwed
I went in to make a deposit but was in line so long my legs went numb! Poos service from manager
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October 2021 by NW Broward Auto Tag
We have our business account with them. They have always been so very good with anything we have needed. Ask for Susan, she is wonderful. Thank you!
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September 2021 by rod bell
Had a problem with the new Truist online banking but Andre was able to clear it up. I've been with BB&T for decades and have always been pleased. Now that they have joined with that awful Sun Trust my trust is guarded.
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March 2021 by Robert S. H.
Dealt with Susan Vicinanza today to open up a new Business Checking account. The process was easy, she was a pleasure to be around, and the rest of the staff was attentive and constantly checking in on me while I waiting. I used to deal with Susan at their previous location just a little bit east near lyons but haven't seen her in years since I moved to Davie. Well I'm back in Coconut Creek and I must say she was great then and great now! Thank you again ya'll! Have a great weekend!
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December 2020 by My Vids
Great staff at this location. Always friendly and helpful. Had difficulty with other lenders transacting a deal. Thanks to Susan she got it done. Forget the negative reviews as most only post a review when it’s bad and most of those people are in the wrong anyway with negative personalities.
