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August 2024 by Phillip Kelly
Tried to use their uhaul service. I prefer to deal directly with people when renting equipment. The only guy who had authority to rent me the vehicle wasn’t there. I had to checkout online and talk with the guy through one of the auto shop worker’s phone. After he told me the final price, which was 100 more than what the website said I would pay, and I didn’t agree with the price, he charged me anyway and said I’d have to call the 800 number to get the extra insurance charge taken off. After calling the 800 number, they said only the onsite representative could remove it. The whole transaction stunk to me. After talking with enough people I was assured the extra insurance charge would be removed. The rental contract I received had a signature on it that was not mine and the odometer didn’t match what the contract said the starting mileage was. After inspecting the truck, I found that the back door wouldn’t close because the spring cable was off the reel and wrapped around the door axel. The whole experience felt like a scam and I called the 800 number back to reverse the dispatch and cancel the reservation. DO NOT use this location for uhaul rentals.
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July 2024 by Valkyrie 76
Stay away from this place. I needed a tow so State Farm dispatched these guys. I tried to call them to let them know exactly where I was since I was on the side of the interstate. Called twice, someone picked up but didn't say anything so I hung up. Called back several more times, phone rang once or twice then I was sent to voicemail. This went on for around 30 minutes before I got fed up and just cancelled the tow as I was sitting on the side of the road with my child and needed someone to just come or at bare minimum pick up the phone. Luckily there was another tow company who actually answered their phone and came right away and after calling State farm and letting them know what happened, I was able to still be reimbursed for my tow. After reading these reviews and the weak rebuttals from the company, I am not surprised in the least that I had the same experience.
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May 2024 by Ludovico Francillon
Cody was amazing! Very punctual and great communication for location and ETA. Treated the car well and was very nice. Definitely recommend.
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February 2024 by Payton A
I would give this place -5 stars if I could. I was assigned this company by roadside assistance. I waited on them for 6 hours until I finally called a different company, and canceled roadside assistance. First time I called this company for an update, it went straight to voicemail. Roadside assistance got ahold of them twice, and each tine they said it’ll be 20 minutes. An hour goes by so I call them again myself. The guy on the phone says oh sorry there’s traffic it’ll be 20 minutes. The shop was 15 minutes away from me. Never use this company it’s horrible! Go with Imperial towing, they came and got my car in 15 minutes after I called them and took it straight to the dealership.
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January 2024 by Christopher Green
Get one star because you cannot give any lower. I wouldn't call this company to tow my lawn mower. My warranty company dispatched them with ETA of 60-180 min. After 2 1/2 hours with no contact, I was told eta of 35 min. This was an issue since my dealership closed at 6pm and locked the gate to the lot.. Had to reschedule to deliver to my home and reschedule for next day delivery. Waited another hour and still nothing.. Warranty company called to say the company wasn't answering the phone. After another 30 min they canceled the tow. I just contacted my own tow company and paid for the elservice. 5 hours of my day wasted by a very poor company. Do not ever use this service. They don't care about the customer. Btw, I never once was contacted by them in regards to delays..
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January 2024 by Ali Lewin
Worst service EVER! Very unprofessional! Woman who answered the phone had people and children screaming in the background, gave me attitude because I called upset after waiting 3 hours when quoted 60 min. Every time I called for an update they told us 5 . After 3 hours I was told there was another person ahead of me and they can get me in the morning. So I should leave my car to be towed? in total waited 3 and a half hours this company is a total joke! I wish I can give 0 stars
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December 2023 by Margarita
Great experience! Mario was booked though CarMax and showed up very early in the morning on TIME, even a bit earlier! What a great guy, with the upbeat personality! He suggested to take both keys to VW dealership if they needed to reprogram them. He took my car and dropped it off to the dealership. He also went an extra mile for me by dropping off my phone at VW I accidently left in the car. Such an honest and caring guy! Thank you for the smooth transaction and for your professional approach and compassion.. Happy Holidays to you, Mario and yours! God bless.
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December 2023 by Lizzy Knapp
Husband needed a tow, state farm dispatched this company and they never showed up. 2 hours no call no show. Kept going straight to their voicemail. Finally gave up had to get get another company to come tow his truck.
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December 2023 by I’ll take the Usual
Called for a tow. Accepted twice. Canceled twice. Called and dispatch answered the phone with “hello?”…… real smart people working over here at this towing company. Coming from a repo guy of 7 years. You guys are bad at your job…
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December 2023 by Sean Jones
Called several times before I finally got through to update my location as it was wrong. They stated the driver would contact me, which never happened. 15-20 mins later the driver just rolls right past me and I had to call another company to tow me. Don't use this company unless you like to be stranded.
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December 2023 by Hello Gorgeous
This company was meant to tow my car. It was sent from statefarm. They never showed up! but said they completed the tow through statefarm's tracking. I called them twice and they never answered. Worst experience ever with a tow company. I don't understand why with so many complaints State Farm still uses them.
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November 2023 by Kaiden And Robb Zurwell
KAM was the signed to my tow by StateFarm. I wasn't able to reach them by phone for the first 90 minutes of my wait time, when I was finally able to speak to someone she sounded like she had no idea what I was talking about but then told me it would be another 15 to 20 minutes before the truck arrived that he was on his way. After 30 minutes of waiting I called State farm again and they told me that the call had been canceled by the service and they were assigning me to somebody new.
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September 2023 by Nicholas T.
Absolute "Garbage" Towing Company, No Idea Why Allstate Uses This Clown For Roadside Assistance. Accepted The Job, Then Constantly Delays Arrival Time...Eventually After (3) Hours Was a "No Show".
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September 2023 by Deanne Eckard
Had a tow lined up from Kia.
Never showed!!! Cost me time and money. Do better. Horrible.
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September 2023 by Roze “Momma Roze” Mason
Sweet and dependable service agents if you are running late and call they'll stay late too..
