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August 2023 by Matthew C.
From what it was this store has came a long way. This store truly does offer a lot of supplies for all animals. They even have isopods incase you are creating a bio active terrarium. To be honest I don't really come and chat with any of the staff besides at checkout but the store if perfect for going in and grabbing the supplies you need, whether it be food, grooming supplies, toys or tanks, they have it all.
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July 2023 by Brenda S.
What is going on in that store that the employees are not cleaning after the small animals that are in front of the store? As soon as you walk in there is a bad smell from the ferret and rabbits. Where is the owner or the manager?? I asked one of the female employees why the store smells and her answer was probably the ferrets but did nothing. A week later I passed by and could still smell it from the front.
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March 2023 by Lydia R.
Staff is super friendly and helpful. Wide selection of ítems for dog and cats. From puppy/kitten essentials like formula and bottles to adult wet and dry food. And cute apperal, collars and leashes. Birds, fish, rabbits/bunnies and reptiles have a good selection as well.
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October 2022 by Tj E.
I came in to the store earlier today and an employee named Dominique said that the Guinea and so did the other associate there at the time, (not Ashton the manager that was on duty, but we will get there), so we continued to go home and get everything ready for the Guinea pig because we already have Guinea pigs already and everything it needed. Drove all the way back to the store, everyone knows how gas is right now, all of a sudden Dominique informs us that the Guinea pigs aren't available because they are "quarantining" which was never mentioned before after asking two employees about them. Then we go to the manager that was there at the time, Ashton, and she says she asked the higher ups and we aren't allowed to get any type of "special privileges". We were never asking for special privileges we were just asking for what we were told earlier was perfectly fine. During the conversation with Ashton the assistant manager Kelsey just sat there pretending to hear nothing in short shorts, but uniform on, completely unprofessional from everyone in the store and just super unwelcoming when you walk in. It seems like no one wants to actually help the customers, when you walk in they all disperse and disappear, or sit behind the counters talking and playing on their cell phones.
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September 2022 by Dl B.
My name was Tex. I was born on April 2, 2022. My mom did not have a cat in 18 years! My dad didn't have one for many years as well. They knew they would have another cat one day, but they wanted to wait until the timing was perfect. My parents lost their grown son tragically three years ago. My mom wanted to give my dad the most special surprise for Father's Day. Mom purchased me from Petsupermarket at the corner of 50 & 27 in Clermont. She was so overjoyed. Dad was at work, and Mom went to the store and picked me up. She found all the supplies she needed and set them up before my dad got home. When Dad got home from work, he was the happiest he had been in a long time. He couldn't believe I would be a permanent part of the family. At first he thought we were pet sitting, as we had done before. My sister and brother were so happy and excited! Mom was concerned. She brought me home one hour before dad arrived home. I started to cough badly. Mom and dad brought me back to Petsupermarket. Two employees stated I probably had a hairball. They said it could be unpleasant to watch; however, they dismissed mom and dad's concern. Mom later found out they could have picked up the phone and had a vet arrive to examine me within an hour. The other kittens in the store with me could have been checked, too. Mom and dad returned home and scheduled the quickest appointment with the local vet. The vet stated I was very sick. I had pneumonia and bronchitis. I was placed on amoxicillin. Mom called Petsupermarket to let them know. Petsupermarket stated in the paperwork I weighed 2.18 pounds on June 2nd. I was purchased on June 8th. I was nowhere near this weight. I lost a lot from being so sick. My family was extremely worried. They brought me to the emergency vet in the middle of the night because I was coughing so hard. I weighed 1.70 pounds. Mom and dad were feeding me milk for kittens with an eye dropper. I was placed in oxygen. After 4 hours, I returned home. I was placed on Doxycycline. Within one hour, I could barely move and I couldn't catch my breath. Mom and dad took me back to the vet. I was placed in oxygen again. I couldn't catch my breath in the oxygen tank. The next morning, mom and dad were told I was suffering too much. I was kissed goodbye in the tank. My family cried so hard for me. My mom, dad, sister and brother were heartbroken. Mom notified Petsupermarket. The manager stated my parents could return my belongings and get the money for them. My family could not even bare to look at my belongings. Mom and dad accrued close to $2,000 in expenses. Most of this expense was vet bills. Mom contacted the rescue I came from to inform them. This rescue works so hard to nurture us and find us good loving homes. They work to save lives. They were heartbroken for me and my family. They loved me. How could the Petsupermarket employee tell my mom she noticed me coughing earlier that day and didn't do anything about it? Tanya at Hoffmeyer Rescue brought my family out of a deep depression. She contacted Petsupermarket. She loved me and my family, even though she didn't know my family. She extended condolences and provided my family emotional support. My parents reached out to Petsupermarket corporate many times. Petsupermarket didn't care at all about me or my family. They didn't even send my family coupons for food or litter so my mom, dad, brother and sister could get another kitten or cat. I thank you for listening to my story. I feel my life had a purpose. The purpose is to remember the beautiful people at rescues who work so hard each day and expect nothing monetary in return. Petsupermarket caused me so much suffering, and in the end, I lost my life. I ask you to consider not supporting Petsupermarket because they don't really care about animals. It all came down to money. They are cold hearted. My parents were sold a sick pet and Petsupermarket washed their hands of it. I was not just a pet on the store shelves like a box of litter. I was alive and breathing. I was very
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June 2022 by Nicole C.
Absolutely I recommend this business friendly staff live insects just a perfect Iam happy to come here
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June 2022 by Nicole E Curry
Everyone is so pleasant here they treat you with respect unlike petco there insects are alive !!! Unlike petco I appreciate it ❤️ keep up the good work guys my reptiles are happy ?
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March 2022 by Robert H.
Fairly large cat section but no standard sacks of dry food like Kitten Chow. Instead, more expensive natural brands. Zero Lil Soups, the best cat food ever. Good selection of cat toys; we got catnip carrots.
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January 2022 by Allie C.
I want to give more stars as the employees there are never rude, but I always leave with a bad taste in my mouth due to the lack of care they show for some of the reptiles and their enclosures. I've been going to this location for a few years now and I've noticed recently that all of their bearded dragon juveniles tend to develop tail rot due to their enclosure always having poop in the case, and only contains a giant wooden stick and a water bowl. This is piss poor care for any reptile, especially a baby bearded dragon. If this is the type of care they get while under professional watch I can't imagine what they're telling those who want to own exotic animals. What's worse is they are either selling these pets with tail rot or just tossing them when they get too sick because of the lack of care. I'm just tired of seeing reptiles being given less than par care at retail pet shops and it's quite frankly disgusting. It needs to be changed.
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December 2021 by Karen Simms Keim
Great selection and I love the staff.
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November 2021 by Vivian Robaldo
Good service. I was pleased.
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October 2021 by Jessica S.
Well, first starters, I Love their supply of products, like pet clothes, and leashes. They definitely have the lower prices of the pet stores I frequent- and definitely the best sales and promos. I also really like the fresh treat section for special goodies for my pup. Now with that being said, I'm still not a fan of this store because the staff is always so miserable. Everything you ask from them seems to be such an inconvenience. Especially when buying a new pet ( my family does that often ). Almost feels like they would rather you not buy it at all. And the adoption process is always tedious. Something always goes wrong or isn't ready, etc. It's also strange to me the difference in prices on the pets. The fluctuation is extreme. Not just 10-15$ sometimes as much as 100-150$ difference for the same pet.. very strange.. I'll still visit this store though because it's convenient and I enjoy the promotions.
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July 2021 by Mayra Davalos
Super busy the day I went, the whole process was about 2 hours total but it went very smooth. I think its worth the much lower price than going to a vet. The young lady taking in my pets info was friendly and knowledgeable. And unlike the vet I go to, they allow you to see your pet getting vaccinated/microchipped. Def recommend!
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May 2021 by Ro Jentilucci Cole
Friendly staff, very helpful
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April 2021 by Vorry Robinson
Great giving my dog a spa day.
