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February 2024 by Samuel Hitchcock
Absolutely the best phone repair shop around kissimmee. Called every shop and they were outrageous prices. Imperial hooked me up with new phone screen and back replacement due to issue. Would recommend anyone to go here for the best pricing and quality.
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January 2024 by Deanna K
Guy was so nice and very helpful highly recommend!! Will send everyone to him !
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December 2023 by Carlitta Howie
Please do not go to this place they will scam you. This guy I told him both of my screens were cracked and I just wanted my screens to be fixed and my battery was fine. However, he has taken my battery out and replace a little old battery as soon as I found out My phone was turning off and on he only fixed the front, but the price for both front and back screens will be pricey. I kept going back to this place but he kept telling me that I needed just to reset my phone and I went to the Apple care Center and they have told me that he has basically replaced the old battery with another old battery that is not with Apple. Overall he will scam you take your items so he can sell it to others. This owner is a fake, And a scammer even though I have signed the paper meaning there is no refunds allowed. I have spent almost $200 when it was $181 for me to get my phone fixed when he didn’t do exactly as he said. This place is not worth it. Do not come over here he also aims for easy people that are by themselves and would be gullible enough to trust him. Other than that this place needs to get shut down and sued for false advertising and other situations for scamming.
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September 2023 by Brenda Owen
Great service! The tech was extremely helpful and knowledgeable. We went there to have a broken I-phone screen replaced, he did the job quickly and we came away with lots of useful advice. Mega happy! ?Definitely recommend him!
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August 2023 by Madame Dee
⚠️DO NOT⚠️DO NOT⚠️DO NOT⚠️I, REPEAT!!!!!! DO NOTTTTTT TAKE ANY OF YOUR DEVICES HERE!!!!!!?I made the mistake of trusting this glib-liar and business front, 'TWICE' to repair my devices [cracked screens].In fact, BOTH of my phones sustained terrible, constant glitching malfunctions AFTER I RECEIVED THEM from this place!???????????Of which he faulted the device! ???Saying, the phone itself was no good - after he DESTROYED it, of course!???? ?????YOU'VE BEEN WARNED!!!!THIS PLACE IS A TOTAL RIP OFF!!!!!!!!DO NOT WASTE YOUR TIME HERE!!!IT'S WORTH THE DRIVE TO GO SOME WHERE ELSE, REPUTABLE!!!!!?????????
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June 2023 by Nancy Hatfield
Pablo was extremely nice and fixed my phone quickly. It works like new.
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August 2022 by Free Agent Cover Band
What a great experience! We use our tablets and laptops a lot. 2 of our tablets needed to have the screens replaced due to us dropping them, and one of our laptops was acting funny. Needless to say, the tablets were fixed, and so was the laptop. The prices were competitive and it was only $50 to have the laptop fixed. We are beyond impressed with this establishment and we will be telling all the people we work with about this place. Thank you Imperial IT!!! ?
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August 2022 by Ed Williams
Great place great people and great service.. I’ve had them fix a few phones and a couple laptops I had for my business quick service and alway a great experience I highly recommend them for any phone,tablet, or computer repairs ..
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July 2022 by Kevyn Rivera
don't waste time coming here it's not worth it I hope to help someone who doesn't come here
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May 2022 by Genesis Mamber
He "repaired" the camera glass of my iPhone 12 Pro Max, he said that he could still get into water but really, he couldn't and now my cell phone has water on the glass, I went to have him solve the problem and he told me " apply heat from hair dryer” I did that and now it's worse. It is the worst advice you can give in those cases. In short, a bad experience with this character. I do not recommend that you come to this site to repair your phone.
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April 2022 by Paul Umstead
Got my phone battery changed with no problem, at a very reasonable price. Have confidence that tech knows his profession.
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March 2022 by Kevyn Bebesi
I do not recommend it to build a PC since I take my PC, he told me he would build it for 50 dollars and it took 4 days, I do not even organize the cables well, I do not recommend it, it is better to look for another place if I had known I would not come It is better to look for someone who can help you, it is not worth it
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January 2022 by Jill B.
Service is really bad - bad enough that they had to change the name of the company to Imperial I.T. He doesn't know what he is doing, wiped my husbands computer clean. Was suppose to back up everything and didn't. Opps sorry - just doesn't get it.
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September 2021 by MP Harwood
Brought a two year old laptop with a charging problem in. Paid a $50 “diagnostics” fee up front. Got a call from them a few days later and told the part to fix it was $60. So I pick it up 6 days after I brought it in, plugged it in and the computer still did not charge. Therefore the “diagnostics” were not done or done incompetently and they didn’t bother to see if it was charging before I paid them again and they handed it back to me. A WEEK later I pick it up and am told the part needed to replace doesn’t exist anymore. (2 year old HP laptop) This explanation may have something to do with the fact that I said I wouldn’t be paying for further repairs and was assured that “it’s under warranty.” When I picked up the laptop, he handed it to me and said nothing. Only when I asked for a refund did he say he could only refund the $60 charge.I’m no IT expert but common sense and decency prove this establishment is not reputable. I will be making it a priority to let everyone in my community know to avoid this “business.”
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September 2021 by Wei John
they will charge you more money!becareful!
