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January 2024 by shakera m.
Rooms To Go has really nice furniture. The sales people are nice but when it comes to delivery at customer service and delivery is horrible I had a scheduled delivery for January 19 between the hours of 8 AM to 12 PM. The driver said that he was at my home I was home all morning no one text or called like they did before in the past, so I had to reschedule a week later they gave me a delivery date of 2 to 6. My kids had to miss school because I needed to be home to wait for the delivery person to come. When 3 o'clock came. I called Rooms To Go only to find out that my delivery changed Estimated time of 6:20 PM to 7:20 PM. I feel that they do not care about the customers waiting to have their furniture delivered on the agreed time after paying for the furniture in full a business should correlate and standby the approved time they give you the time you are not allowed to choose the time, when you call customer service, the dispatch you cannot speak to and you cannot change the time that they give you a day before I will never purchase ever again only because of their customer service and their delivery options they need to do better
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November 2023 by Melanie A.
I will never buy furniture from them again. we purchased a very expensive sectional when they originally delivered they sent the wrong pieces, we noticed one of our sections would sink in the back when you sat. I had warranty so they came out looked at it and said it was just general wear and tear NO FIX. We just moved and going to move the couch we noticed a leg piece was missing in the back where it was sinking. called to tell them and they said that's not covered under warranty. now that section is sat in storage.
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November 2023 by Denyse M.
we bought outdoor furniture from here in May. The furniture was anything other than outdoor. It rained and the wood stain ran on our deck and the white chairs of the set. when it dried it left stains. It took the store a month and a half to send someone out to look at the furniture. He asked us how many coats of the " finish" did we applied, told him WHAT FINISH? He said the salesperson should have given you a coating to finish the set. WE WOULD NEVER HAVE BOUGHT THE SETS IF WE KNEW WE HAD TO FINISH THE JOB OF THE MANUFACTURER! We are 73, do not have a workshop to accomplish such a ridiculous task...WE NEVER WOULD HAVE BOUGHT THE SET!! RTG REFUSES TO COOPERATE, we explained we would take another set from them. These people have the absolutely WORST CUSTOMER SERVICE IVE EVER HAD. I'm to entertain holiday guests on a blotchy , water stained table and chairs??? BBB will be contacted. DO NOT BUY FURNITURE FROM THEM
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October 2023 by Justina Mobley
Had an AMAZING experience. David was knowledgeable and patient with my daughter when choosing her new living room furniture. I couldn’t be more grateful! Thank you again David. She can’t wait to relax in her new swivel chair ?
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October 2023 by Papa Vacay
We walked in to Rooms To Go today looking for new living room furniture. We worked with Jasmine who was awesome. She asked us if we wanted our order today and our furniture was delivered the same day. Ask for Jasmine to get awesome service.
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October 2023 by Lauren K
Joe was wonderful! We went in right before closing and he was not the least bit disgruntled. He happily helped us try several different mattresses and gave us very helpful feedback on them and what we were looking for. He wound up finding us the perfect one and set up delivery. I will come back again for other furniture needs to deal with Joe .
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October 2023 by Kenzie Henson
Went here to buy a living room set for our new apartment and David made everything go so smoothly!! He was very easy to talk to and was there if we had any questions without hovering over us the whole time which was appreciated! Will definitely come back for our bedroom set. Thanks David!
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September 2023 by Jennifer A
Paul was absolutely wonderful in assisting us! He was super attentive and listened to what we were really looking for. He also respectfully gave us our space without the awkward pressure other stores place in making a decision. So excited for our new dining room table!
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September 2023 by Jo Ann Freeman
I was looking for a La-Z-Boy recliner. We met Joe as we entered the store. He led us through the showroom to look at the recliners. He was very informative and never once pushy or overbearing. He was friendly and so nice throughout. I'd definitely ask for him again. I found the perfect recliner after testing out a few. Thanks Joe for your knowledge and help.
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September 2023 by Patricia Pavkovich
Great experience…no pressure. Friendly sales personnel, efficient, beautiful furnishings! Trudy was my representative and she was exceptional! Dr Patricia PavkovichI did make a fantastic purchase that I’m very excited about! It’s a fireplace console for the TV.
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September 2023 by Sue M
Needed to find a mattress for my mom, and Henry was great. He listened to what she wanted and showed her a few choices, but did not try to over sell her. He was honest and made this experience a breeze. When we need to add items to our house we will definitely keep Henry & RTG (Clermont) in mind.
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August 2023 by Carmen Roman
Teresa Carr was an excellent sales person. She took such great care to listen to our needs, our wants but more importantly, our concerns. She has impeccable knowledge and amazing patience. For being first time Room To Go purchasers, Teresa has made our experience amazing! Thank you for being such an amazing sales person and helping us find our go to for home furnishings!
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August 2023 by Chelle Brown
Apart from the salesperson, my experience has been incredibly terrible. I have never witnessed such inadequate operations from a large business like Rooms To Go before. Initially, they delivered two desks instead of a bed frame. This left me frustrated as the delivery person promised to return but never did. To make matters worse, I had to personally schedule a second appointment to rectify their mistake. While I understand that mistakes happen, the second appointment brought more frustration. Yet again, they delivered the wrong equipment. (Now 2 days off work for Rooms To Go -they decided to arrive with a third desk…keep in mind I only ordered one desk) how do they continue to mistake a bed frame from a desk. I have to reschedule yet again and take a 3rd day off work, It baffles me how a company can repeatedly fail at getting deliveries right.Edit: I decided to order from Ashley’s furniture and keep the desk that I ordered. Ashley came out setup with no problems within a week. I decided to keep the desk from rooms to go…because seriously what can go wrong. They came out a 3rd time to setup the desk. The tech showed up and advised he can’t set it up because he is by himself. I tried over and over with this company.
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August 2023 by savanna stiefel (sasasavanna)
Came in trying to find a sectional that would fit our family plus something my fiancé and I could agree on and Mark was so patient and so hopeful the entire time. Let us walk the whole store multiple times, answered all of questions as well as helped us find what we were looking for. We also found a perfect dining room set with a matching bar that we are going to use in our kitchen as well as gorgeous new master bedroom set. Made sure we getting everything at the best price and assured us we would get our items as soon as they came available in the warehouse. Could not be more happier with our experience today and will be back in hopes to find coffee table, entertainment center and side tables as well as new dressers for both our daughters which he was so sweet with! Highly recommend them and their prices.
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August 2023 by Lukas Lopez
Me and my fiancé went looking for new furniture and my man Mark aka Howie Mandel made the whole experience smooth as butter. We felt like we were in an episode of deal or no deal, Howie (Mark) Called the dealer to make the numbers fit our budget and brought us the right case with everything we wanted so we took the deal and took home the prize of a 3 seater sectional and a love seat that reclines with charging ports! Thank you again to Mark truly an amazing person and someone to look forward to working with in the Future…I hope this one upped your wife! lol.
