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October 2023 by Tony USMC
I am a retired Marine and relocated to the Winter Garden, FL area in JULY 2023 as we have two daughters and three grandchildren who live nearby. We needed self storage and considered Florida Self Storage in the 34787.Jeremy was professional and accommodating as he walk us through the rental agreement.Later we went to visit other family in AZ and CA and were contacted by the Claremont police department who informed me that my enclosed cargo trailer was broken into along with 8 other units. We can’t stop all thieves as most all security (chains, locks, and doors) can all be breached. However, this installation does have security cameras so they were able to provide the video to the police. Hopefully ? they catch the culprits. They cut the chains and used a grinder to cut through my locked handle.Fortunately, my daughter and her husband were able to step up and assist with the police report, insurance, and repair.Jeremy also assisted me with transferring to a different spot on the facility. Thanks again Jeremy!For the folks that have negative reviews, which you a certainly entitled to, I recommend being kind and considerate to others and reading the contracts you sign so you will have better life experiences.Best regards ?
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October 2023 by Aubree Valdivia
RACIAL NAME CALLING. My in laws came to this storage unit after a very long drive from Missouri. Upon walking in, no one said anything to them as the employees just kept eating their food. They were parked in a place that was supposedly “a fire hazard” and were yelled at to move. When my in laws asked where to move the vehicle, the manager got angry with them and as they were trying to ask questions the manager kept getting angrier with them and pretty much annoyed that they were even bothering him on his “lunch break”. Then he called my father in law who is Mexican a “little chihuahua”. I really hope someone is reading these reviews because this guy is obviously not in the right position according to other reviews and needs to be handled with. Who works in customer service with this kind of attitude? Supposedly his name is Jeremy but who knows if he gave them his real name. Do not rent from this place, support places that treat you with respect.
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October 2023 by Wayne Gargiulo
Gate always broken. Rats and roaches all over
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August 2023 by Martin Adamski
Great experience with this business, Overall A+ The office staff is very helpful and explains things clearly. Don't get locked in after dark :)
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July 2023 by Julie M.
We have rented various storage from Florida Discount Self Storage for over ten years; we have been renting covered storage for the last five years for our RV. The onsite manager is very rude and unreasonable if you have to address a problem to him; we found other storage not too far away with much better facilities and a better price. I would not recommend them due to problems with the onsite manager.
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June 2023 by Ricardo Rolon
Nice storage facility, staff is nice.
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May 2023 by Kaley Martin
The employee that lives onsite has a horrible and a very unprofessional attitude. I brought my 8 month old baby in this location with me to handle a situation and the second he made a sound he looked at me with an attitude and said “ can we not have a baby in here” that not only blew my mind, but made me irate! The fact that the gate lets you in at 8:57 pm, but locks at 9 wether you’re inside or not is a bit absurd. That means you’re allowed in before 9 but not allowed out after 9. Hmmm.. I’d consider that kidnapping. There isn’t a single sign posted on-site to notify anyone that the gate locks on both sides at 9pm. You have to search the website to find this info out. I WOULD NOT SUGGEST doing business here!
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May 2023 by Kaley
The employee that lives onsite has a horrible and a very unprofessional attitude. I brought my 8 month old baby in this location with me to handle a situation and the second he made a sound he looked at me with an attitude and said “ can we not have a baby in here” that not only blew my mind, but made me irate! The fact that the gate lets you in at 8:57 pm, but locks at 9 wether you’re inside or not is a bit absurd. That means you’re allowed in before 9 but not allowed out after 9. Hmmm.. I’d consider that kidnapping. There isn’t a single sign posted on-site to notify anyone that the gate locks on both sides at 9pm. You have to search the website to find this info out. I WOULD NOT SUGGEST doing business here!
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February 2023 by Momdad N.
I stored me RV there in a small end overhang that was not a standard RV storage but still got charged over $250/ monthLast month they asked me to move into the parking lot due to construction... still charging me the same amount and leaving my RV TO get vandalized... I found a new RV Storage facility! Much easier access with dump station and wash... very reasonable! Buyer beware at Florida Discount self Storage! They actual tried to continue billing me! There is no recourse if your RV gets damaged there unless you hire an attorney!
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January 2023 by Raquel Marcano-Nuriel
I have never heard of being treated this way. My husband rented a unit since May with no issues. Post-hurricane Ian it has been reported that the door would not close properly or locked because of faulty. I will include several pictures to show the problem in this post. After many repeated requests to fixed the door it was finally fixed this week. Unfortunately the code that was put in for the door was not my husband's code. Has been reported this issue and when he went to the front to speak with the manager he was greeted with verbal abuse and foul language. After walking away he was then presented with papers to vacate in 7 days. I am appalled that this abusive behavior and treatment is allowed. My husband and I both called the area manager Elaine who could only tell us she has heard the same from many other renters but that there is nothing she can do. Our next step is to file with the better Business Bureau.
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January 2023 by TTAU Performance
Have great prices for big storage units
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November 2022 by Diane Wells
I rented a 10' X 15' climate controlled unit from Florida Discount Storage located on Hartwood Marsh Road. I have experienced renting units from other companies in DE & VA and I must say my overall experience at this facility has been the best. Everything from the parking lot, office, building, and my unit are well maintained! Clean & brightly lit! They provided a lock for my unit as part of today's transaction as well. The manager, Jeremy, was very kind and helpful w/the process involving paperwork, payment, etc. I'm not sure how long we will need this unit, but I do feel confident that it will be a positive experience, that my belongings will be safe there, and that if I need anything at all they will be extremely helpful.
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November 2022 by Linda Leary
Very expensive. Raises every 3 months. Don't go there. ?
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August 2022 by Sharon Cates
Website prices are wrong. Be ready to pay much more when you arrive.
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June 2022 by Michael Burton
Great storage facility. Very clean and well kept. Jeremy is very helpful. This place even supplied me with locks for my units!
