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June 2023 by Morgan F.
Tried multiple times to get in touch with someone for my receipt for reimbursement but it's nearly impossible for anyone to answer the phones. They have no problem taking money from my account but can't answer a phone to give me a receipt.
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April 2022 by Christina V.
This place is ridiculous rented a truck and trailer and was told I had to load up the trailer myself.. I never done it and they said they didn't want to be held responsible like wtf .. very unprofessional will never use them again... cost more to go cheap I guess...
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March 2022 by Christina D.
AJ at the Clermont Florida location was able to get our rental modified 2 days earlier for our family and we arrived prior to the snow storm and woke up to to enjoy it. We will have these beautiful spring break memories because AJ took the time to make sure this happened. I can't thank him enough. We had a great time and didn't feel rushed. Please be kind to everyone and travel safely!
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March 2022 by Warfather1964
Needed to rent a couple of trucks for sporting event and the new truck that we rented had no tail lights or brake lights which is pretty crazy. In the other truck had moving blankets in the back as well as a bunch of broken glass. It also did not have a handle to roll the window down. I don't know if these guys are inspecting their trucks before they send them back out again but it appears not.
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July 2021 by Beverly H.
If i could give zero stars i would. I cannot rate this place low enough. This ordeal started with me reserving online a ford edge. I called several times to upgrade (and paid extra) for a pathfinder. I was traveling with my 87 yo dad whose medical and mobility equiptment we needed room for. we were traveling 1200 miles one way to upstate NY so my dad could visit his sister one last time. AJ was told this several times. So, the Pathfinder fit us all well - problem was he put us in a car that has 2 front bald tires. The front passenger tire was thread bare. My dad was terrified all the way to NY. We got there and i had to take a entire day to go to the nearest airport and wait for them to switch us into another car because noone would fix the bald tires. Because AJ was lazy and didnt change the proper car type in my reservation all they could do was give us a smaller ford edge. Plus side good tires down side wouldnt fit all the stuff luggage and equiptment. We were traveling 22 hours each way! We were cramped no leg room and had to pay to ship almost all our luggage and belongings because we had NO way to get it in the small car. We made it home exhausted, cranky and hurting from being so cramped . How did AJ fix not only putting our lives at risk giving us a car with bald tires? but making sure we had to pay alot to ship things home because he couldnt take 2 minutes to change the car type he charged me extra for in the reservation? He gave 100 bucks off. What a joke!. Not even a fraction of what it costed to ship 4 huge suitcases full of stuff home. Lets not even talk about his complete care of putting our lives at risk and worry. I will NEVER use budget again because of him. Its sad because i used to use this place all the time with the old managers. Maybe you should remember people are depending on Safe and Reliable vehicles to transport very precious cargo across the country in ( my dad!) You should be ashamed of yourself . If you decide to use this branch make sure you personally go over your contract and checks every inch of every thing including tires. Never take their word for anything, They only care about their money not you!.
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August 2020 by Stefanie Geer-Fario
I would give no stars if I could. Reserved my truck and car trailer for my July out of state move in May. I was supposed to pick up at 9 a.m. on July 30th. Got a call from the location at 3 p.m. on July 29th that they didn't have a car trailer for me because theirs was "stolen" that morning (then why wait until you are almost closing to call me) and they couldn't find one in the entire Orlando area (really? It's Orlando...not Smalltown, USA). The guy who called me could not have been less concerned if he tried and said they didn't call me earlier because they didn't think it would "be a big deal". Ummmm...I'm leaving the state...you know that because you know where I'm dropping the truck off at and when. I ended up having to call the Uhaul location near me at the last minute and pay $400 more than the price Budget quoted me. Lesson here...read reviews. This place is a nightmare and you should stay away. On another note the guys at Uhaul off 50 in Clermont could not have been nicer or more accommodating and they saved my move.
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July 2019 by Andy G.
First time using them. The gentleman behind the counter was great. When I showed up the car was already waiting for me. Drop off was just as easy. Only thing I wished is if they would accommodate picking up the vehicle at a different location like a dealership. All and all great experience and I'll use again if and when I need to.
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June 2019 by Lisa P.
Friendly staff, reasonably priced (booked within 24 hours & was able to get a car, however I called before picking up and they told me I had to go to another company or the Budget at the airport to pickup since they didn't have the car size I booked - I negotiated with them and they finally found me a car), everything else was smooth - wish they offered a pick up option (we used Uber to pick up the car).
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January 2019 by Jay Rozay
my experience with budget was the worst . I reserved a 12ft truck , when I got to budget they said they did not have a 12ft truck, so why did I reserved one. then I notified them that I never driven a truck before so my dad was going to do the driving. they took all my fathers information and said we will not be charge for youthful driver being that I was not going to drive but that my father was . when we return the truck , they charge us 25.00 for a youthful driver even though they said they wouldn't. We told them about this and there response was the paper work already has been done nothing we can do about it. we asked to speak to a manager and they said (its Wednesday) here won't be in until Monday maybe. This was at budget in Orlando fl.
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November 2016 by kar jam
Decided to rent a truck from Budget as it was close to where I was headed. I went online and got my reservation for 2:00 pm. I drove 2 hours to go get it and was told they had no trucks for me. There was two trucks sitting right in the front! Never will I ever recommend this place and I will be posting this in all my blogs and my facebook groups! Disgusted and disappointed! Beware of this company!
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September 2016 by Sharon Kintner
If I could I would give no stars! The pick-up location was hard to find..Even though I had reserved the truck 2 weeks ahead of time, I was told they did not have the keys for the truck. With movers coming to load the truck at $100 an hour needless to say I was upset. Personal was very rude and did not seem to really care.