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March 2024 by Charles J.
I was met by a very knowledgeable agent as I walked in the door. She took my order, explained all the options for both hardware and plans. Then she assisted my wife with an APP issue on her phone. She was very nice and professional.
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February 2024 by Gary Krafft
I have been an AT&T customer for many years. Recently, my wife, Susanne, decided to switch from a cut rate carrier and to upgrade her phone and service. We went into the Clermont, Florida, store where I always go with an idea of what we wanted. Dennis Guzman helped my wife select and set-up a new Pixel 8. He did an outstanding job. My wife selected a PIN number for her phone that she wrote down. The unfamiliar number was promptly forgotten and the slip of paper the PIN was written on disappeared. So the phone was locked and unusable except for receiving incoming calls. We returned and saw Dennis -- no waiting even. He unlocked the phone, re-built as much of the directory as possible from the old Brand X phone and we were on our way. Five star service all the way from Dennis Guzman in the Clermont, Florida, store. And he saved us money,too, as we are senior citizens and members of AARP.
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February 2024 by jackienjay ross
The reps at the Clermont FL store are amazing! Children friendly store! WONDERFUL experience. Looking forward to using them for all our phone needs!
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February 2024 by Muscle Jim Fitness
Great Service by Vince, he's knowledgeable, helpful, and not pushy. Also, helped me as soon I entered the store, I haven’t bought a phone in a long while but he assisted me well and left with phone of choice I needed!
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February 2024 by Mary Priebe
Have recently started using AT&T and had an issue with my phone.. The gentleman who took care of me was very helpful and informative..
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February 2024 by Alric Wolf
My IPhone had some issues with IME number and the store manager knew exactly what to do. He resolved the issues within 10 mins.
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January 2024 by Jason Granger
Excellent service visit! Israel called me over to address my issue in less than a minute after I walked through the door, and resolved my issue efficiently. I have nothing negative to say about the level of customer service and support I received during this visit. Thanks again Israel - keep it up!
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January 2024 by Martha Goff
Very polite, very efficient, knowledgeable, and helpful. Israel was able to get me the phone I want, but had to order. Made it an easy experience. Thank you Israel.
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January 2024 by Jessica Love
Corey went above and beyond getting my business line operational. Appreciate you looking out for the little guys!
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January 2024 by Camesa Irvin
My experience was great! My wait time upon entering was less than five minutes. Vince was very welcoming and informative. He helped me get set up with my new iPhone. Excellent service.
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January 2024 by Manolo Mendez
I had a fantastic experience at the AT&T Store, largely thanks to Victor Negron's exceptional service. His attentiveness and professionalism were evident as he quickly grasped our business needs, offering a tailored and effective solution. I highly commend Victor for his outstanding assistance.
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January 2024 by Linda Cast
We have always had great experiences at this store and this time was no exception. Our sales associate Vince greated us promptly, listened to our needs and made great recommendations. He was patient with our many questions and engaged the whole family making us feel comfortable and not pressured. While waiting for the phones to transfer info, he reminded us of a special that was offered and we were able to take advantage of that for our daughter's first phone! While adding that to our order, Vince understood the assignment and went along with the idea of keeping it a surprise. He was super stealthy, picked out the phone and case for us and slipped it all in the bag, unawares to our daughter who was sitting right there! Overall, we highly recommend this location and their staff as your go-to for all of your needs with AT&T.
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January 2024 by A. ACEAVELLI
This store is disgusting. The rep didn't even bother going into the account to see what's going on after they did a mistake. He just told me to call 611 which is what a lazy sales rep do. No manager got involved. We asked the sales rep to upgrade but got deflected to wait till March for another new Samsung. I'm the customer, I'm paying not you, give me what I want.Upgraded my phone a year ago, the sales rep took off my next feature without asking, and I didn't find out until I tried to upgrade. Went back to the store they can't do anything. I'm in limbo now and can't upgrade unless I pay the phone off. Poor customer service at this store.I got my account number, straight to Verizon I go, I'm disgusted by this service. When at&t has to take that money off my account monthly, there's no problem.UPDATE:thank you for providing such a poor service because now I port my numbers to Verizon and my bill went from 310 to 210, everything happens for a reason. Once again thank you for providing such a poor service. Now I'm happy ?
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January 2024 by Atticus P
Don't go there, go to the Verizon store after you're done with the at&t store and you'll see what I'm talking about. Bunch of lazies at that store.
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January 2024 by Mia
These people have no consideration for customers and it's such a shame
