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May 2024 by Tim Shannon
Hands down the absolute best Verizon store I have ever step foot in. Store has such an amazing crew that will go above and beyond for you. Starting from James who took time to help resolve a on going issue for me and he figured out why. I had to come back in store and now Stephen and Jacob are also both going above and beyond for me. Extremely professional crew. I truly couldn’t be happier for their help and they saved a customer, that’s for sure. I hope this reaches the right people. But If not, I will make sure it does! Thank you again gentlemen! - Tim
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April 2024 by Jim Mini
The staff is very helpful.The store is often busy
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January 2024 by David Knox
People that work in this store are fat tub of lards that haven't worked a day in their life and more than likely won't do you any good. Go to another store.
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December 2023 by Brian Thomson
The very competent staff helped me with a phone problem that my local Verizon store could not figure out. And it only took a few minutes. Great service!
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November 2023 by Mike Merrill
Decent service
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August 2023 by Lewis Baker
Thank you, Nick! Even with national wide system outage, our vacation was saved thanks to you. Phone was repaired and we are already back in the pool on our last day in Clearwater! ASK FOR NICK FROM CONNECTICUT. ❤️✨
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June 2023 by Chad B.
Rude, Unprofessional, Not Helpful. Would not fulfill online order after I drove 45 mins to location.
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June 2023 by elaine bordieri
This is the WORST customer service I have ever experienced. The manager, Mike was so rude and disrespectful. We waited over 1.5 hours. NO ONE told us when we checked in that if there were appointments scheduled that they would be taken in front of us. When we checked in the manager was no where to be found. Employees were coming and going and disregarded the customers. Don't waste your time - horrible service!
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June 2023 by sara beth
I came into the Clearwater Verizon Corporate store with lots of confusion and frustration with a business account. We talked to James W. there which was very patient with us. He took his time with us and made sure it was done correctly plus understand the whole situation and to Verizon standards. Thank you for dealing with a difficult situation and making it go smoothly.
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May 2023 by Cody G.
Absolutely scammed me with the 5G home internet. I verbally stated I did not want it multiple times with multiple witnesses but he did not take no for an answer. Told me it was risk free and wouldn't charge me. Lo and behold there's an $80 charge on my Verizon account. Not to mention the iPhone watches I wanted, I didn't want the additional charges with the phone lines and they told me there wouldn't be an additional charge. Yet there's MULTIPLE.Maybe when a customer states they don't want something, don't shove it down their throat.UPDATE: Just talked to Verizon corporate. Turns out this store also put $51/month worth of "Verizon Phone protection plans" that I never consented to, they just added it on there. So be careful and watch your "Next Estimated Bill" when shopping with these commission based people.
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February 2023 by K K.
Rude and truly unprofessional.... All of their bad service is catching up.All of their promotions are gimmicks.I would not advise anyone to use Verizon.
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November 2022 by Jimmy P.
What is the score, Took my name and had me sit down I was told I would be getting $600 to $300 on my phone, I was getting $100, That phone that was in good shape, So typical of Verizon the good old bait and switch. The service rock seemed hurried, I was given me no directions where's my iPhone. I asked for a charger, he said $20 then 27, Then oh I must have met $25. Verizon has-really changed over the years. I would not recommend this place to anyone anymore. Save your money go to Best Buy Amazon and target. You'll get the same phone, And good customer service,What a waste of my time,,,,,,,,
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July 2022 by Misha K.
I was honestly shocked to have such a great salesperson at this Verizon store, but Prince was overwhelmed my low expectations. He was such a nice guy, and from what I understood fairly new at this position. Prince was helpful and patient. I couldn't have been more pleased with my experience of upgrading 2 phones.
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September 2021 by Michael V.
Sales people are just talking to customers... telling stories... as I stand here waiting 30 minutes for service. There is no sense of urgency and no management. After waiting I find out they can't do anything but sell new phone and new accounts. Anything else you have to call National service.
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July 2021 by Jerry G.
Not happy. After spending 1 1/2 hours trying to fix a problem with my daughters new iphone from Verizon, we were told to call Apple tech support. Her phone is only a week old, in my view it would have been easier and less time consuming just to give her a new phone. I think it my be time to switch carriers rather than putting up with this BS.
