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February 2024 by Carol Lawson (ClwtrBkAtty)
Guy who runs counter is awesome. The credit card machines however always crash and need replacement.
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January 2024 by Cody Burt
I didn't think it was possible, but they somehow managed to put my delivery on a truck, dispatch said truck at 9:45AM and no package 12 hours later despite the destination being a less than a mile from the facility. Amazing. I honestly hate leaving bad reviews but this is a new level of disorganization. I would have been better off using the USPS, and that says A LOT.
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December 2023 by Anthony McDaniel
Waited for about 15 minutes for a notary and paid $15 because I needed a witness.
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December 2023 by Michael Tunnell
My package was sent to this location for some reason. All my others have been sent to the UPS store by my house! I got the email that it was ready to pick up and drove the 30 minute drive only to find out they don't open till 4:30pm!! 4:30PM??????????? Do you think that would be good information to send me in the "Your package is ready to pickup" email????? And I had to pay money because I wasn't going to be home! WHAT???? Fedex doesn't charge me to have my packages sent to a pickup center. I will make sure to NEVER use ups again for anything. I called the number and your automated system is the worst I've ever seen. Terrible customer service. Never again.
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July 2023 by Italo Gamarra
I was referred to this facility because there was question of lithium batteries. Bob (Bobby) was so nice and looked to solve my problem instead of telling me no. He saved me time and my sanity. I appreciate his customer service and made a bad situation easy. Thanks for being positive and helpful on something you probably handle everyday, it was a big deal to me!
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July 2023 by Wendy Case
UPS Shipping, Tracking & the 888 # for Customer Service- 0/0 and 0!!! IF reviews allowed a zero.If you need a signature to receive a pkg and aren't home at the time...good luck! After we weren't home to receive my package, we were told it would be delivered to a UPS receiving location (a CVS store)... which would have been great if they actually delivered it there! Tracking said estimated time by 7pm on a Tuesday. I was there, no delivery. Wednesday checked tracking, "on its way", it was never dropped off again. So, I figured I should try changing the location to an actual UPS customer service center near me. ? They said I had to pay a $7.something fee, ok.. did that, then she asked if I wanted to pick up by the end of the day, ok.. fantastic! She said someone would call me within the hour to confirm. No call. Thursday, late morning, finally received a call, said I could pick it up between 4:30p-7:30p. Ok. Went before 7, they did have it. Explained to the guy the hassle and that I was charged the $7.something on top of it. Today, Friday, I see in my checking, they double charged me the fee. ? Now I call to get reimbursed... the first women in billing saw the double charge, she apologized but then told me she'd put me through to billing. After another hold I had to explain with the tracking number again to the next guy. Only to be told that he couldn't do anything because I had just picked up the pkg yesterday and that I would need to call back Monday. I asked for a manager. After being on hold for awhile longer, I finally surmised that he had just put me on hold and was not getting the manager. ? I really regret not buying my phone off Amazon Prime!! Customer service is a thing of the past at many companies and my experience with UPS showed that. I was on the phone 30 minutes today and now I'll have to call back Monday. I will cringe at the thought of anything being delivered, that needs a signature, from UPS!! Shame on you.
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July 2023 by Cyril Grey
The most convenient UPS for my location. So glad for this one! A big benefit for my business.
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May 2023 by Joan Brodhead
very confused. shipped a package last week from this store. went back today. shipped a smaller lighter box to same address and it cost morewhy ?
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April 2023 by Jason Young
Pathetic is a compliment. Deliveries never received and ups takes no responsibility. Must be a really difficult job to deliver to an exact address. Do not use them if you are actually expecting your packages.
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December 2022 by Connie Thomas
This is an off the beaten path hub store. Employees were very kind and full of information.
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December 2022 by Tru Pomp
This is the place to drop your packages. Have your labels already on the box and drop it or wait on line. It is only open a few hours a day. The people who work here are awesome been coming here since 2012.
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November 2022 by Samantha McKeown
Bob and Tatiana were fantastic to deal with I had a minor issue with a package and they helped me through every step. They were kind and very understanding and willing to help, I just want to say thank you to both of them for their hard work and efforts in helping me get my package❤️
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November 2022 by Bonnie Capen
Was in and out in no time. Staff was very quick, friendly, and professional.
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August 2022 by angela Youngblood
They were slightly under staffed but wow they made sure that everyone was taken care of. Jake and the other man worked diligently to make sure they could find my package along with all of the other customers.
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July 2022 by Mark Aaron
I put TWO packages in the drop box at NOON on July 1, 2022. They were NOT SHIPPED until JULY 5.DO BETTER!!!
