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August 2024 by Niles Penn
Claire gave me bad customer service when I caught a driver taking my package and marking it as delivered. She said it was an accident, even though he took a picture of his steering wheel of his delivery truck instead of a picture of the package right next to the front door. It clearly wasn’t an accident and Claire had the nerve to say “ nobody wants to steal your things” What a rude way to respond to a concern
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August 2024 by Brandon Berry
Always have a good experience at this location. It’s convenient to my commute and both employees who work evenings are wonderful.
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August 2024 by Justice “justice love” Allen
The day my package was supposed to arrive according to ups tracking number, I sat and waited until after 7 then all of a sudden it shows that receiver agreed to pick up package which was completely false. The app is no help and just gives the same info. The automated system is even worse when you try to call. It only wants a tracking number but doesn’t accept what you say and hangs up on you. I couldn’t even get the address to the pick up center and now it’s happening all over again. Please just deliver my packages and stop switching it over to pick up and not giving helpful info as to why. I am not able to lift and carry some items so I need them delivered. This is so annoying and frustrating. I have 2 packages that need to be delivered and again it’s at the pick up center waiting for me. SMH this is ridiculous!!
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August 2024 by Cierra Chin
I recently had the pleasure of interacting with two employees during a challenging time when I was trying to locate and receive a crucial package. Their exemplary customer service skills, patience, and dedication were truly commendable. I regret not recalling their names at this time.
From the very beginning, one of the employees displayed remarkable professionalism and attentiveness. They listened carefully to my concerns and provided timely updates, ensuring that I felt supported throughout the process. Their ability to remain calm and courteous under pressure made a significant difference in alleviating my stress.
Equally impressive was the second employee, whose unwavering commitment to resolving the issue was evident from start to finish. Their resourcefulness and determination to find a solution were nothing short of exceptional. Even when faced with unexpected challenges, they maintained a positive attitude and went above and beyond to ensure the package was located and delivered promptly.
Both employees demonstrated outstanding teamwork and communication, keeping me informed every step of the way. Their combined efforts not only resolved the situation but also left a lasting impression of exceptional customer service. I am incredibly grateful for their assistance and dedication, and I highly commend them for their outstanding service.
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July 2024 by Eric Liston
When did UPS become this awful? I understand not dropping off my laptop when I wasn't home, but no.contact information. I am surrounded by UPS stores but my after considerable time on hold I found out my laptop was at location. Clearwater? I live in Largo. Then I enter the address & this location is closed until 5:30? For future big ticket items unless the shipper uses FedEx or USPS I am done. This really just happened. Parking lot is a giant mud puddle. Walked past angry smoking woman that worked there. She didn't like thar I wasn't happy so she followed me outside yelling at me.
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July 2024 by Libertarian Homo
This place will steal your packages and then just leave them marked as out for delivery until the 12th of never.
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June 2024 by Justin Haley
Thief’s
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April 2024 by Max Genchev
The driver came back to re-deliver item due to address issue. Thank You for the great service
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March 2024 by Philip Ordonez
Absolutely horrible! Overnight Package was supposed to come in last week, still hasnt arrived 5 days later. Contacted support and never got a call back from the local branch like i was told i would get. Drove over there to be told they cant give me my package because set for delivery first thing tomorrow morning. And now not expected to arrive until later tonight.... I cant sit at home waiting for a package i have to sign all these days in a row when i paid for the delivery! unacceptable i cant pick it up either. Absoultey terrible
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February 2024 by Spencer Hayes
Tanya was very helpful, thank you!
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December 2023 by Josh Young
I enjoy ups greatly wonderful job and staff
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December 2023 by Goedelite Kurt
From its addresss, one might think it a simple matter to navigate. "Just take US19 north from St Petersburg to Milam Dairy Road (about 120th Ave N; proceed to 126th Ave N on the Frontage Rd; turn to #5720 on 126th Ave N. What he finds is 126th Ave N ends before #5720 is reached. He then must turn back on US19 to 118th Ave N and the left to the east to 49th Street N: then north again and west on 126th Ave N to try it from the east. All the way to the west, almost to the west side road end, and eureka! There it is a small "Customer Service" entrance. Only, finally arriving he finds there is no customer service during normal business hours. Special hours since COVID's pandemic in 2022. Sadly, I guess UPS's customer team had been wiped out by the disease, and no replacements could be found for them; so they could only offer service in the AM until noon, and then reopening after 5:30PM. If you arrive at 4pm for service, you are out of luck!A rotten location at dead end. Rotten hours with a 5.5 hour PM gap !!! An out of town merchant who gives you a UPS label does not know the difficulties you will face if you need to go to the UPS hub for service. Let the merchant know that you will not buy from him in the future if UPS is the only shipper he can offer you !!!
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December 2023 by Jessy Potski
Some of the worst customer service ever. First of all, trying to get a human on their 800 number is almost impossible. Someone called me from the Clearwater hub, but it's an out-only number and is busy if I try to call it.UPS scanned my controlled substance medication 3 times at the Clearwater hub. When it arrived, processing, and then processed to go on truck. I watch driver on the street next to mine at 2:30pm, then he goes to next street past me. I watch him.bounce around town for the next 3 hrs until he finally makes it to me at 5:30. He goes in back for a couple minutes and comes out and says " I don't have it. Maybe it's on another truck" and pulls off. Doesn't give me a number to call or anything. I call and am sworn to that my package isn't lost, it's just left at facility.I ask CVS to call and arrange me to pick it up so I don't have to wait until 5:30 the next day. A couple hrs later, the rudest man from Clwtr Hub calls to tell me it is in fact lost somehow. I open a claim and am told it takes at least 8 business days. In the meantime, CVS can't reship until 10 days of it being lost.So now I'm over a week without my pain meds and UPS has had the worst customer service. I can't get anyone on phone or if I do, they're rude and uncaring.Ship your packages any other way.
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December 2023 by Peter Solymosi
UPS failed to deliver socks to a homeless shelter, twice in a row, RIGHT NEXT DOOR, LITERALLY, for no justifiable reason. Staff have informed me this is not an isolated occurrence, that lack of deliveries has happened for at least 11 years.I finally changed addresses. Maybe they can find an address not next to their hub. Like the broadside of a barnSome of the people’s tents which are on the property line, can’t sleep because of the noise made by the UPS trucks.The sender, God bless their patience and understanding, needed me to provide a different address because, as I repeat, UPS could not deliver a package, twice in a row, to a business, right next to them, spanning further than their own property line, the equivalent, to way larger than the broad side of a barn.This is not an isolated occurrence, lack of deliveries has happened for 11 yearsSeriously I couldn’t make this up if I tried. Two, I repeat for a third time, two failed deliveries, in a row, which is not an isolated occurrence, to a freekin homeless shelter, right next door, the length of which is far further than the UPS building itself… way way larger than the broadside of a barn.The last word I can say is pathetic. UPS, no words you write can justify this incompetence, which has happened for years, believe it or not. Just do better. You must because if people found out, you couldn’t deliver packages to a homeless shelter, literally right next-door to you, for no justifiable reason at all, I think that’ll be bad for business…
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December 2023 by Stuart Moore
They have a girl named Jordan who works the front now... She is rude and over charges on all my packages.. she doesn't care about customer service at all... I was literally told by her "maybe I should just drive to Ohio and deliver the package myself..." wow she doesn't care about customer service so why they put her at the front desk is ridiculous... Will take my business to another carriers if this lady with an attitude remains.... Mark and Kim both deseeve a raise having and get a thumbs up, I feel sorry they have to work with this person who clearly doesn't care about anything... and certainly not UPS customers...
