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July 2023 by Tommy H.
garbage customer service!!! do not use this trash company!! stay away......worst customer service i've ever experienced
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September 2021 by Horace Whitson
Worker was walking around counter with no MASK and when the manager was told he got a serious defensive attitude VERY UNPROFESSIONAL.......TAMPA AIRPORT
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April 2021 by David Lannan
This location is no longer open, it's just a hotel now.
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May 2020 by Chuck Y
Closed. A..holes accepted a reservation anyways
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February 2020 by Angela Smith
I was sooo worried about this rental, based in the reviews here but, my experience was awesome Sarah, was helpful in making some needed changes and I left a happy customer. It makes me wonder what was going on with others who used this service. One thing I say if me are kind to people kindness is returned. In just a few minutes I understand someone 'hard work. Thank you
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December 2019 by Kalli Scaglione
This is Not even at the airport- they shuttle you to a holiday inn a couple miles away. Very friendly driver but they Should make you aware that they are not located at the airport.Plus when you’re at the airport you have to call them to come pick you up
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November 2019 by Dyan C.
f I could rate this place as 0 stars, I would. 10/24/19- I dealt with the rudest Customer Service Agenct there is! Her tone, her mannerism and body language, ALL unwelcoming! First off, when i got there she was not on the property because now they do airport pickups. How about just moving to the airport.... that's a HUGE inconvenience if there's only ONE staff member onsite and you have arrivals and departures.Not only people who rent cars travel by plane, duh! I did not receive" I'm sorry for your wait, ma'am" .....nothing. I asked before the transaction was rendered what cars were available in the price range I reserved and the response was for verbatim " we don't give our customers choices". Ummm if you have 10 cars on the lot, as long as I'm within the range i paid for , what darn difference does it make?? The car was also not cleaned fro the last use. Never had this issue with any other car rental. I drove the vehicle from Clearwater to Jacksonville and the car would not go beyond 50 MPH and there was an awful smell coming from the engine. I made a stop in orlando for breakfast and called to make a complaint and was provided a service#, the agent on the line could NOT get a hold of anyone, not at 1, but 2 locations in the area to have the car switched out. I tried calling both locations myself and the calls kept being transferred to other depts who was as useful as ...... My 3.5 hour car ride turned into 5.5 hours. Never Me again! Stay away from this place unless you want a crappy car along with crappy service!
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November 2019 by Cynthia Sannicola
If I could give a zero I would (as someone else wrote in the reviews). I did a prepaid, no refundable transaction with HOTWIRE (Hot Rate). I was totally surprised when I headed to the car rental to call for pickup and was told by other transportation personnel that the Thrifty location was closed. I said, 'But I have a reservation for this evening" they replied--They do this all the time.. leave people stranded and left to secure another last minute car rental.. Not the easiest at 8 pm on a Saturday evening...let alone the increase in cost...MY appreciation to ACE car rental who picked up the slack for those of us stranded...
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October 2019 by Harry Jones
This is not at the airport, it is at the Holiday Inn. Waited a long time for shuttle, called, and the guy said it would be 20 minutes. Fortunately he had no idea and the shuttle showed up right then. We had reserved a 4-door midsize car, for our family and luggage to fit, but we were told that our only option was a pickup truck, which was dirty inside. We've managed to get by so far on our vacation with the pickup. We will be returning the truck tomorrow morning, and there is no early morning shuttle back to the airport for either Thrifty or for the hotel. We were told we need to get a taxi. Please avoid.
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September 2019 by Steve R.
This location is NOT at the St. Pete/Clearwater (PIE) airport! I highly recommend you choose a different rental agency for your vehicle needs! Completely unprofessional, vehicle was filthy dirty both inside and out, just a complete disappointment all around! This location is also the "Dollar" car rental company, so I wouldn't advise using that company either! All of the other rental companies are actually AT the airport except Thrifty and Dollar.
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August 2019 by Maggie Sphar
Should have read the reviews before renting from here. They were all so accurate 😒
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August 2019 by Dominic L
Don't try to rent a car with your credit card points because they have no idea what this is. Last time we go we these guys. The operating system is out of date and needs to be updated big time.
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July 2019 by Sean Reynolds
Terrible service, downgraded me from what I actually booked. Not at airport, needed a shuttle. Wanted to double charge taxes
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May 2019 by Jordan Richardson
Terrible. Shockingly, comically terrible. We arrived at the airport and learned that the rental office was offsite and that our car wouldn't be available for a few hours. They wouldn't even pick us up from the airport until I firmly requested that they do so. No upgrades were available. No discounts were offered. The employee at the desk looked terribly inconvenienced to talk to us, and his manager made sure we were interrupting his lunch to talk with him. Thrifty is a great rental company, but the Clearwater location is truly awful.
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May 2019 by Mallory Richardson
Terrible, terrible experience. Very unprofessional. Don't even consider it.
