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January 2024 by Shannon Moore
I have been banking here for many years. The staff always makes me feel like family. Also Regions has one of the best programs when it comes to fraud and ensuring your account is never accessed without your permission.
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January 2024 by Travis Edwards
Scam! This bank is a scam. I closed my bank account with about $90 some in it. I just got the check (2 weeks after I closed it), and it’s only for $56 and some change. Where did the $30 some go?! Scam bank. Don’t trust them.
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December 2023 by Gherrel
This place sucks. It's ALWAYS under staffed. It makes the banking experience extremely unpleasant. Two stars for the staff, because to their credit they do their best hold everything together. ZERO STARS FOR REGIONS, because literally as i type here the clerk tells the customer in front of me that the person who was supposed to help today went to another branch that needed the help. This is a glaring issue and Regions needs to do better. What a failure...
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November 2023 by Jenny Kidd
Always prompt and courteous when I come into this branch.
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September 2023 by John Fier
As I mentioned separately, our Regions bank had suffered some fairly severe labor problems. Recent changes have made a huge difference.
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September 2023 by Victoria Christian
Outstanding service! After dealing with fraud of my business checking account with another bank that horribly mishandled the resolution, I needed to find a better bank with better customer service. I found it here! Christina Ott, and staff, provide continuous, personable, customer service and get things done quickly and correctly. Thank you all!
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September 2023 by Danielle Indigo
Larry is great, Im thankful that he works here. He’s polite, respectful, and helpful. Thankyou!
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August 2023 by Tammy Leventis
I recently switched to Regions for both my personal and business banking and I am extremely happy with their customer service and attention to details. If I ever need anything, I call Christina Ott the branch manager and she it on it!
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May 2023 by judy mailloux
I love my bank! I have been a member for more than 20 yrs and I'll be a member for 20 more. Regions have people in their branches and they take the time to help you in any way they can to make things better for you. Whatever the issue they are there to help!Want help from real, in person people, like the old days? Join me in becoming a member of Regions Bank. You'll be so glad you did!
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May 2023 by Bacon King
This branch truly provides the most consistently bad service. It's a tie between this branch and the branch at Gulf to Bay and Belcher.The employees are rude, un-trained, incompetent, very incompetent (takes them about 15 minutes to deposit one check on average), they make up their own policies, and they have a snotty attitude.If you go through the drive-thru, bring a snack. You will be there for quite a while.I think there is no manager on site, or if there is, the person is in the bathroom or asleep. If I ran this bank, things would be A LOT different. These employees would be applying for food stamps.The general vibe here is that the customer is there to service the incompetent tellers. It's like I'm there working for THEM and not the other way around.What a horrible banking experience. If I didn't have so many accounts with your bank, and if it wasn't such a pain in the rear to change banks, I would leave Regions. 13+ year customer.
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July 2022 by Andre Salazar
Seriously sooooo over this bank, they’ve done nothing but hit my business with astronomical fees to the sum of over THOUSANDS in just months, mainly these fees come from “overdraft or insufficient funds” however it’s only really bc they CONSTANTLY put holds on my checks from the same employer for over 6 months. So I’m getting hit with fee after fee when I’m all reality the money is actually there and the “holds” are strictly up to a branch manager to release and even when asked to release them for the sake of rubbing my business smoothly I’ve been denied time after time my own money. I’ve had bankers tell me there will be no hold on my checks on a Friday deposit and come Monday be told the complete opposite. I’ve had funds held for over 2 weeks at a time! I’ve had disputes for large charges go on for over three weeks time just to be denied by my own bank?! These guys really are THE WORSE BANKING INSTITUTION AROUND! Tamika the phone representative today told me after an hour on hold that she cannot find or populate my account even with all my pertinent information that has never been an issue before, she also told me I could not speak to a supervisor as there was not one readily available, great no supervision for someone that clearly did not know how to do her job and on top of it told me I could not hold on the line until one was available and instead made me stop my day to go drive to a branch where I received equally uninterested sub-par service about my on-going dispute where I was promised a phone call that NEVER HAPPENED. All in all I’ve put well over 250,000.00 in that account in the past 6 months and I’ve been treated like garbage the whole entire time. Now it’s time to standup and say no more, I will be closing my account bc even this review will do nothing to help me and my business no one there cares and nothing will change, however I hope this review truly helps a new or struggling business make the right decision to NOT USE REGIONS PERIOD. I WONDER WHAT TOMRROW’S POOR EXCUSE ILL GET AS I CANNOT EVEN CONTINUE TO RUN MY BUSINESS WITH MONEY CONSTANTLY OUT OF REACH WITH NO HELP IN GETTING IT. You guys seriously are the epitome of horrible service and high fees, the reason people don’t like banks and bankers are bc of businesses like you! Seriously deserve no stars. I truly hope this review can save someone from what I’ve had to endure an extremely stressful, unprofessional institution.
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August 2021 by Melissa B.
After going in for banking needs a few times, with much success, I visited yet again. This gentleman, joe, helped me with my questions and just had a great attitude all around. Very pleasant exp once again. Thanks Sunset Regions, thanks Joe!
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August 2021 by Mark “Orion”
I will never go to this branch again. I get there at 1pm today (Friday) and there is one couple waiting in front of me. There's only 2 people working there even though there are several offices. One is taking care of the drive thru and one for customer service. I waited nearly 30 minutes and couldn't wait any longer. It's ridiculous that there is only one person helping people on a Friday.
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April 2021 by Joe Byall
If you’re curious about the kind of people who are responsible for the next wave of covid: look no further. It’s the “I got my vaccine so I don’t need a mask” crowd. Need I say that Pinellas County is still under a mask ordinance? Because we still have a mask mandate.Very incredibly inconsiderate, and your online banking sucks.
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April 2021 by LESISMORE
I love Regions bank, but the app likes to quit working when you are trying to deposit a check before the 8 o'clock cutoff.