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March 2024 by Meghan Dempsey
Every single time we go in there its always the same thing, they never honor the buy one get one deals, even when we tried to purchase 2 shoes with the sign on it and they still refused to honor it with no explanation
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February 2024 by Denise MCCALL
Here now. Needed to return a pair of shoes. Manager at lunch, come back in 30min. Time starts now 345p. I would say train another person or dont take a break. Bad customer service.
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January 2024 by John Fadoir
Hard to find wide shoes but was able to find some here. Needed black comfortable shoes for work And they can a few choices. Good deals with buy one get one 50% off.
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October 2023 by Gwendolynne “Gigi” Goodman
The clearance prices are great.
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August 2023 by Kristian Sutton
They advertise all over the store BOGO 50%. When we went to cash out, they explained the Nike shoes had to be more expensive than the other pair, so we would have to pay 100% for both pair. This makes zero sense. The girl just stood there blank faced. Instead of charging us full price for the 1st pair ($84.99), and 1/2 off the Nikes ($74.99), she wanted us to find a pair cheaper than the Nikes. So we could find a pair for $54.99, in which the store immediately loses $30 extra dollars, and then take an additional 50% off of the $54.99 instead of the $74.99. It was enough to irritate me to just leave the shoes and walk out. Now the store has a $0 dollar sale.
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June 2023 by Vengeance SHARK
Good but some stuff is not findable sadly.
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March 2023 by Nicolette Gray
Prices are pretty good, definitely less expensive than competitors, but their but one get one half off is a joke. It is nearly impossible to get the deal with the way they have their prices structured. It used to apply to all of their shoes, but now most shoes have a clause that that pair has to be the first pair - so if you have a pair that is more expensive, you can't get half off of the cheaper pair because it had to be the first pair charged, so you end up paying full priced for both. So very misleading advertising, and pretty shady, if you ask me. But even at full price they are still cheaper than the other mall store competitors, so there's that, I guess.
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March 2023 by Nichole Twomey
Was in and out fast clean organized store. cashiers are friendly
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December 2022 by Rozsa Morabito
I wasn't able to get anyone to help me in the store so I just left without purchasing anything.
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November 2022 by Erin ModgePodge1111
Great deals that you can't beat! I always check Rack Room before going anywhere else for shoes.
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November 2022 by Janet Martinez
We never buy shoes anywhere else. It's our favorite destination
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October 2022 by David McKown
Very expensive! Shocked at the lack of choices in this large store.
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September 2022 by Kenneth Madley
Meh. Inventory needs to be updated. Some shoes have been there 3 or 4 school years.
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August 2022 by Jason Delk
Waited in line to checkout for 30 minutes only to be told that BOGO doesn’t apply because two pairs of shoes are different prices. Anywhere else you pay the price of the more expensive pair and the less expensive pair is free. This policy should be posted for all to see at the entrance.
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August 2022 by Greg Blackall
The selection of men's shoes is about 1/4 of the size of women's shoes. I get there are more options for women, but to basically have the entire men's section relegated to a few Nike tennis shoes and Crocs isn't great.