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March 2024 by Anne B.
I have bought multiple pairs of shoes from Peltz Shoes in Sarasota when I visit there annually from Chicago. This year 1 pair of sandals(3 pairs in total) didn't actually fit properly when I arrived home. I had the originall receipt and was within their 30 day return policy and shoes were never worn with stickers still on the sole. . They refused to accept a return because I didn't have the ORIGINAL BOX! Returning on an airplane with shoes in the original boxes is not realistic expecially when I wasn't planning to return them. This is not a customer oriented policy in any way and I find it incredible that they would not accept this return from an out of town buyer or anyone. BEWARE! Anne B
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March 2024 by Robyn L.
Very sad store with a nutty manager! Be aware if you want to return something they will give you a hard time! Even if you have receipt, it's one day later and never wore the shoes.
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August 2023 by Dave McDaniel
Same experience as the last one... stood at the register to PAY for the shoes. Multiple employees working. Woman stood there not saying anything. Just about walked out but one guy came running over and rang us up.Gave two stars for the guys hustle.
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August 2023 by Mercy Rowan
Apparently I've been wearing the wrong size shoe for the past 6 years. They have this really cool foot machine for your feet to find the right shoes for your feet. The sales people at Peltz were very patient and understanding finding the right fit for me. The nice kid who picked the shoes I ended up buying was very knowledgeable and able to answer every question I had about everything. I learned so much that I didn't know went into shoe buying.
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August 2023 by Samix Sheep
This Peltz shoe store is the best! I came in looking for a difficult find with my foot being larger than the regular size and wanting something stylish for my trip. I had one of their employees scan my feet and was able to get me the shoe I needed. He took his time and was such a dear! Thank you.
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August 2023 by cody burley
The manager scanned my feet, and helped me pick out the right type of shoe. I picked up a pair of Brooks glycerin 20's. I didn't know shoes could feel so comfortable. Thanks guys for doing an awesome job!
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July 2023 by Cote Caceres
I stood next to the registers to ask someone for help and I waited for almost 10 minutes, it wouldn’t have been bad if it wasn’t because there was a woman working there who saw me standing and completely ignored me, she picked up the phone 3 times while I was there. Then I wanted to use the new scanning machine, but she had the only iPad in the entire store, and was holding it while using the computer, so we had to wait 5 minutes for her to be done with the iPad. Because of her I’ll take my business somewhere else in the future.
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June 2023 by Jay Mitchell
Just had a great experience at Peltz Shoes. Nick an associate sized up all aspects of my feet on this perfect fit machine. Never knew how different each foot was, anyway he found the perfect fit shoe and at a reasonable price. Thanks Nick!
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June 2023 by kathleen hyer
The fellow who was helping me was very helpful since this was the first time I had been there. The supervisor was also nice. I went in for Birkenstock sandals, and he helped me until I was satisfied. It's a little pricey but if helps my feet then wort it.
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May 2023 by Barb Jamrozy
Very concerned regarding prices. My friend was in this store 30 minutes before me, posted sandel we both wanted told me they were on sale for $19.99 and I verified it with a cashier. When I went to check out, I was told it was $42+ change. I questioned it and was told he needed a manager. If I had not been told this ahead of time I would have overpaid by $20+. Not good.
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April 2023 by Mary Anne S
Today I went to Peltz to buy sandals in response to an email I had received. I asked the clerk where they were located. He showed me an area that only had a few pairs but none in my size or preferred color. I let him know and he said he could check on line. He said he could order them for me and have them sent to my address. KIRK was so helpful and pleasant I had to let him know how much I appreciated all his efforts.
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March 2023 by Zac Rogers
I finally found out I've been wearing the wrong size shoes! The employees were so helpful in finding me a pair of shoes. I've been wearing these shoes for the past couple of days and they're amazing the best shoes I've ever worn! 10/10 would recommend.
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March 2023 by Piroska Pap
If I could give ZERO for customer service I would. I have to return the shoes back to the store.Two gentleman was at the cashier area talking to each other. After 5 minutes standing with no other customer around me. One of the gentleman asked me finally . Why am I standing in front of him. Than quickly passed me to another person saying he does not do returns. A lady came up to me without opening the box and checking the receipt. Told me she will not return or exchange the shoes because she can’t resell it.I had quality issues with the shoes I had to open the box , show her the shoes and give her the receipt. Basically she just yelled into my face that it is a manufacture issue and no exchange or refund. I brought these shoes from Peltz shoes store not from the manufacture directly. I believe there is an exchange or refund when the product quality is questionable. Unacceptable behavior!! I would never buy anything from this company ever again! I won’t recommend to anyone.
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March 2023 by Joya Laurelle
Good selection of shoes, clean store and friendly staff. Kat was super helpful in finding a set of shoes for me that fit perfectly (and as someone with difficult size issues, that was really important). Definitely gonna come back when i'm in town!
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March 2023 by Doug Stone
Wow how times have changed. Wife and I both shopped for over 45 minutes and we were not approached or acknowledged once. The store was a mess. Stacks of shoes all over several aisles. There were more employees working than we have ever seen in our numerous visits. Poor selection for a very common size 10w mens. This used to be a great store to shop. Not so much now.