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November 2023 by michael witham
Excellent vehicle, and superb customer service. Quinn and Ron at the St. Pete–Clearwater International Airport are the best and we really appreciate their professional and courteous attitude. Thank you both for a job well done.
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September 2023 by Amber Sanchez
This car rental experience was very disappointing overall. There was an extremely long line (close to an hour) as National car rental does not utilize a kiosk and did not have enough employees to assist. After choosing my vehicle and heading to my destination, which was an hour away, I discovered 20 minutes into my late night drive that the vehicle had no functioning tail lights. I was very upset to have to drive in such unsafe conditions with my children. National had instructed me not to call their number with any issues "as no one spoke English" and just to email them with any issues. I tried to email, but no one responded in a timely manner. Finally I called the 1-800 number and was instructed to pick up a vehicle from the nearest Enterprise which closed in less than an hour for the weekend. I was given a much smaller vehicle at Enterprise, which had looked quite beat up. No larger replacement car was offered and my family of 5 had to squeeze into this vehicle for the rest of trip. I was also charged for a toll pass fee program, but was never told about it, so I paid all tolls and was refused a refund. I was finally given a mediocre discount when I returned the vehicle, when all I wanted was the right sized vehicle and one that was in good working condition. I feel like National really put a damper on my family's long awaited vacation and will not be using them in the future. All of my other rental experiences with other companies have been great.
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September 2023 by Ryan Sell
Picking up the car was one of the easiest parts of our trip, each team member we came into contact with was very pleasant and up beat. Definitely choosing National again, next time I fly into PIE.
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August 2023 by Heather Shultz
Our flight was the latest flight coming in at 11:22 pm. Check in was smooth and quick with Chris. And drop off was just as smooth and quick with Quinn. I feel like I got a great rate and was very pleased with my vehicle.
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August 2023 by Bobby Danes
Great rental experience. Will only use National Car Rental for my rental car needs in the future. Great company, friendly, kind employees. Super easy from start to finish and a very competitive price.
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July 2023 by Brittany McCranie
TERRIBLE. I went to pick an suv up and they would not accept my card or cash. Even after I read them the terms and conditions they said well we mean we only accept credit cards. They told me they only take cards for people who are flying . I was left alone at an airport with no way to get my children . It literally says we accept all cards . Never do business here!!!!
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July 2023 by ricky comstock
Easy pickup was able to choose any car from emerald row. After rental period Quinn and Dan checked me in quickly, verified condition, scaned barcode on dash ask how I wanted receipt. I choose just email and it arrived just a few mins. National is easy to use no need to wait in a long line at counter.
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June 2023 by Noel Campos
Quinn took great care of us with the car return and made sure I was only charged for the days I had the vehicle.
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June 2023 by Tony Loewy
I arrived in Clearwater on a very uncomfortable flight from Harrisburg, Pennsylvania. I was not in the best of moods when I arrived to pick up the car that I had reserved. Thankfully, I was met by a very nice young lady name Brianna, who was very helpful in assisting me with the car rental. Her pleasant demeanor erased all the misery that I experienced while on the flight. She made what started out to be a very difficult journey into a very pleasant ending. I wanted to thank her for her assistance. That is why I keep coming back to national.
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June 2023 by Paras Mehta
Two stars. Emerald Club = good experience, always.On return, they tried to tag me with a charge for damages that were visible on the exit video. I had to personally review the video with the staff. (They missed it on their original review).Interesting business practice! Ultimately worked out, but my first experience like this with Emerald Club after a year full of multiple rentals.Not a great look.
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June 2023 by Ky Miller
I can’t speak highly enough of the people we encountered at this National location. Extremely friendly folks and a seamless process getting a car, as someone else said in a review, make an emerald club account and you’re able to skip the counter, go right out to the lot and pick a car and go which is very convenient!!
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May 2023 by Renee Kniskern
The original car I rented had a dead battery on day 3. After getting the car jumped, I was able to exchange it without any issues. Also, they gave me $35 off of my rental fee and waived the requirement to top off the gas. I really appreciated their good customer service!
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April 2023 by michael flood
order process was simple emerald club is awesome. Able to just pull up grab a car go, I highly recommend
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April 2023 by Kevin Murphy
The Folks At PIE are great. I’m always in a rush but no problem in and out awesome!
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April 2023 by Stephen Schoonbeck
I really enjoyed the ability to choose a my own vehicle. This allows us to pick the best vehicle for our disabled daughter to get in and out of, and they had a large selection. I've never had a vehicle from National that wasn't clean and ready to go. Quick and friendly check out and return service is also a plus.