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January 2024 by KillerFishFromTijuana
The obese African American lady who works here is incredibly unprofessional, refused to refund us a 430$ phone we bought yesterday even though the website says 14 day return policy on all items and she said that's not true for some unknown reason which she refused to answer and all around she seemed completely disinterested in helping us and simply repeating the phrase "call customer service" for a instore purchase, am I gonna have to mail metro pcs this phone to get a refund? Unbelievable
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December 2023 by Wendy Blank
Could or would not help nor get in touch with someone who could
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October 2023 by Kathlene Dernberger
The store off of Highland Ave was great. Maurice, the manager, was so patient with me and so helpful. I went to store off of Main St, Dunedin, and will never go back there. Maurice took his time with me and got all of my questions answered and a new phone. He was terrific! He went above and beyond the call of duty. I cannot say enough good things about my experience.
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April 2023 by L Johns
Soo, I went to the metro store on drew. The guy turned out to be a d*** . Then I went to the metro pcs that I was familiar with. The staff was extremely friendly ?. I was a few dollars short, I made some new friends who helped me with the difference. ? GOD is good. Thanks for the service!!!! ⭐️⭐️⭐️⭐️⭐️
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January 2023 by John Hartman
I would give this store 1 star if I could. Employee refused to help us with the free phone 5G deal because he was new and said he really didn't know anything about the free phone deal. I asked him if there was anyone he could call like a manager. He said no. I said there has to be someone he could call. He went by the computer and cash register and looked like he was looking something up. I told my friend that I brought to the store I was going to go over to the Walmart next door to use the ATM and that I'd be right back . I was walking back and my friend came out of the store saying that the guy inside said he wasn't going to help them and he disappeared into the back. He wouldn't give them a business card a phone number for the manager nothing. We got to this store at 7:15 PM Wednesday January 25th. I brought this friend to get them signed up for the free 5G phone deal Metro has. This friend was already distraught because they had just lost their phone with a plan from another wireless Carrier early the same day. I told my friend that we'll just go back in the morning. My friend said "why would I ever go back to that company"
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January 2023 by Denise Johnston
Highly recommend no problem NO CONTACTS WILL NEVER CHANGE BEST AROUND GREAT PRICES
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August 2022 by Joe Connors
I would like to say thank you again to Maurice for all his help today. He made it a great experience to come to your store. He was so nice and helpful to me and my son. Because of him, This will be my go to store from now on.
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August 2022 by Jake Conn
Went in to the store today and the staff was super nice! Big thanks to Han for being an awesome worker and helping me with my payment plan adjustment.
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April 2022 by DOC JOHNSON III
? Dear Maritza, "I WOULD LIKE TO TAKE THIS MOMENT TO SAY " I AM FOREVER GRATEFUL!" NOT ONLY DID YOU HELP ME WITH MY ISSUES, YOU UPGRADED MY PHONE!! YOU GAVE ME HOPE IN HUMANITY! YOU ARE ARE TRUE LEADER AND INSPIRATION. - Someone give that woman a raise !"Thank you...#8Sincerely...#7- MR.EPIC
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April 2022 by Kelley Carter
Nadine and Jaz were sooooo helpful today. I needed to switch plans and pay my bill. They were professional in explaining the different plans and my new payments. They were also very helpful as I am new to the area. These 2 women are showing excellent leadership skills and outstanding customer service. This is my new "go to" store.
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March 2022 by crakka matt
Jasmine cartwright was a great helper so was maritiza in helping me with my questions and concerns!
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February 2022 by Laurie Reilly
Maritza and Maurice were super helpful and it was quick and easy! Thank you
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November 2021 by Etienne Jehl
Friendly service, lady fixe my problem on my phone she was wonderful pleasant customer orientated, hight recomend the store
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June 2021 by Tyler Mayoral
Usually a wait as there's only one employee working at a time. Regardless, the service is swift and always greeted with a friendly smile!
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January 2021 by Nicholas Hoskin
Got a great deal on phone. And some other.
